
1st Choice Brick Pointing & Restoration
About us
We are a full-service masonry company in the Pittsburgh area. With almost 25 years of experience, you can trust us with all your masonry needs. We specialize in whole house and spot pointing, chimney restoration and repair, lintel replacement, and specialty stone work. We also do stone retaining walls and patios. And with a variety of custom mortar colors and finishes to choose from you can be assured that any work we do will match the current aesthetic of your home!
Business highlights
Services we offer
and specialty stone work, chimney restoration and repair, lintel replacement, stone retaining walls and patios., whole house and spot pointing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
3% | ||
0% | ||
6% | ||
6% |
"I'm going to.respond and be quick and to the point because I really have nothing bad to say about this customer ([Member Name Removed]) or any of my customers I have ever worked with. I have worked with A LOT OF PEOPLE over the past few years, and I can honestly say I have only had a couple situations end like this. I received half of the quoted price...which was around $3700, the day we started. We worked through several issues, but the thing that made things take a bad turn was the customer changed the design several times. I knew of the first couple changes, but the last change was going from laying the firebrick traditional to laying them in a herringbone design. He talked about it with my foreman and never ran it by me and my foreman didn't know. when I got there at the end of a full day of laying the firebrick this way, we couldn't turn back at that point. so an 8 hour firebrick install turned into 4 days which cost me almost $1500. The customer didn't see why I was upset by this. I pulled off a few days and every time I text the customer about getting back to it there was another call we would have to have when he was available and it kept ending like that. My tools and materials are still in his house and I'm trying to get them. I told him to come up with a reasonable number and I will give him some of the deposit back. I have heard nothing."
"We were contracted to point 1 chimney and spot point another. When we got on the roof, the chimney to be spot pointed was in such bad shape, I had my guys completely point that chimney as well...at no extra charge to the customer. I showed the customer the pictures we took which showed all 4 sides of both chimneys completely pointed. Customer paid with a smile and a thank you. Then, over a month later, I find out about this complaint. I don't understand. I tried calling and texting multiple times, leaving messages too, with no response. I'm not sure what you mean by showing up in the afternoon and finishing in the dark. who in there right mind would be on a 2 and a half story roof working on chimneys in the dark? I am blown away by everything that was said by customer because the entire time we were there working, her, I and my guys all had plenty of conversations. I have over thirty text messages between customer and I before the work began. She was calling me while I was on vacation with my family and workers asking me how soon we could start, and now is claiming I pressured her. I moved projects around to accommodate her, and after telling my guys about this, they were upset because they agreed that we worked very hard and did a lot of extras for customer. She came out and checked on our work numerous times and went on and on about how nice everything looked and how happy she was! I don't understand how someone's whole attitude and demeanor can change this much. I've experienced buyers remorse before when I spent a little more than I was supposed to on something...but I didn't blame Best Buy and say the Television wasn't nice...I blamed myself for spending more than I had to spend!"
"Thank you [Member Name Removed]...you made my job easier but trusting my professional opinion by telling me to look at the property, give me a fair price and take care of it!! You were a pleasure to work with and I'm looking forward to future projects down the road! Thanks!"
"Thank you very much for the kind review!! we all enjoyed working with you and your wife. If you need any help in the future, definitely give me a call! Thx, Dennis!"
"Thank you so much!! I will let the guys know about the review and how happy you guys are. Thx, Dennis -1st Choice Brickpointing & Restoration"
"Thanks so much for the great review!! I am so glad to hear that you and your neighbors are happy with the work and the thought that went into completing the job on time and within the set budget! Thx, Dennis!!!"
"Thank you [Member Name Removed], a good review is priceless...and a Happy customer is too!! I'm glad that you are as pleased with everything as you are. call me if theres anything else I can help you with. Thanks again, -Dennis-"
"Thx for the great review! You and your wife were so great and easy to work with!!! I am very pleased with the outcome of the project and cant wait to start the next one with you guys!! Thx, -Dennis-"
"Thank you for the great review! It was nice working with you and I enjoyed our conversations! Call me any time you need something taken care of!! Thanks again!"
"[ Member Name Removed ]... I have never been given a.bad review... and honestly I have had nothing but good experiences with my customers to this point. I hope anyone who reads this can see through this review and look at the facts. How could a business have good review after good review after good review and then this. Not to be nasty, but.i tdd s obvious that some people are unable to be pleased. I too am not happy with how this job went and ended. The whole experience was odd from day 1. You are the only customer in all the years that I have been doing this that I never got to meet in person. I found that strange, and then you brought all the contractors in at the same time to get it done quicker and all it did was have workers in each others way. There were a few days I took a crew of guys to the property to basically get nothing done because we were working around carpenters, demo guys, electricians, plumbers and us. I had to pay my guys for that... even if nothing got accomplished and we had to pack up and leave early instead of standing around. And when I brought it to your attention you sent me a nasty text and said ok Dennis... let me kick everyone out just for you!! Everyone on the project on day 1 warn me and my guys of how hard you were to please and deal with. I should have taken there advice. You talked down to me quite a few times and that's not how you deal with people. I got $3,000 down from you, and trust me... between the material and labor, I spent more than that."
"THANK YOU SO MUCH!! I am so glad to know that my crew and I made you and your husband so happy! It really means a lot to hear a customer say such kind words about my guys. In my opinion, I feel like I have one of the most talented and well balanced crew of masons around...but to hear customers talk like this about us, that's really saying something!! Thx again and call me any time you need too!"
"Thank you so much for the kind review. You and your wife were great to work with as well! It really makes my day to receive a review like this...Thank you again!"
"Thank You so much, it really means a lot to me to know you are this happy with the work we did. It helps that you were a great customer! If you need anything dont hesitate to call me!!"
"Thank you so much! It was nice working with you...also, my son enjoyed meeting you. He thought you were so nice!! Thx again, much appreciated!"
"Thanks for the good review. It's much appreciated!! If you need anything else, give me a call. I will be glad to help. ?"
"Thank you very much, I really appreciate it!!!"
"Thanks [Member Name Removed], you and your wife were a pleasure to work with!"
Licensing
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