PHILIP M MALOZI III PLUMBING & HEATING

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He was fantastic. He did such fantastic work. I would recommend him to anybody. He's really good very knowledgeable of what he does.

Not well.  Overtightened hose to toilet (reused old one), broke in the middle of the night causing almost $20,000 of damage.  Denied responsibility. Insurance took hose and discovered cause and his insurance did cover the cost eventually.  There was damage from the second floor to the basement. For me, a lot of distress for something that could easily have been avoided had the hose been replaced with a new one and not overtightened.  I would not use him again.

Luckily the pipe was not completely frozen, but a solder/sweat joint had cracked on the copper tubing. He was able to cut out the broken and frozen part of the tubing and replace it fairly quickly. He had all the necessary parts and tools with him, and completed the repair fairly quickly.

Great job! Very professional! Engineer on site and also stated Malozi plumbing did a great job!

I order a special boiler, he brought the wrong one. I had no choice but to let them install it. His helper didn't have the key to turn off the boiler. They don't treat customer's right. The helper isn't professional. They don't want to deal with anything, they don't like calling back. Once they finished the job they don't like to deal with any problems afterwards. The pipes were all crooked; they don't do a neat job. I've kept the permits in case something happens. I didn't know anything was wrong until plumbers came out and told me the pipes were wrong. I heard rattling in the chimney and they wouldn't come out and fix it.

Overall, I was disappointed with the quality and workmanship. Phil needed to return to my home several times over the course of our project to repair his mistakes. Most disappointing was Phil unwillingness to take responsibility for the damage his errors caused to my home. After installing the fixtures on our 2nd floor bathroom, we discovered a leak that caused water to start dripping from our dining room ceiling (note, this ceiling had just been drywalled, spackled and painted as part of our renovations). Phil returned to our home 3 times over the following weeks in an attempt to identify and repair the leak. In the end, I needed to bring in another repairman who was able to resolve the issue within a few hours. I then decided to have this new repairman patch the hole in my dining room ceiling as we were planning a Christmas party at our home and I did not want to have such an eye sore. When I contacted Phil following, he refused to contribute in any way to the additional costs I incurred as the result of his errors and instead insisted that I did not provide him the opportunity to complete the job. Apparently 5 weeks is not enough time to install the fixtures properly in one bathroom. Or to remove the debris from the ceiling he had to rip open, as those trash bags remain on my front porch today.

Phil was very responsive upon my inquiry for a water softener install. He and his brother came out one day to do install - fairly painless; they installed the unit and plumbed as needed to support the new softener. I am doing a major basement remodel - all new drywall, framing, drop ceiling, paint, plumbing, electric, etc. - this was done after the walls were spackled and primed.
Phil provided a quick overview of how to regen and bypass the unit - pretty simple stuff. He also explained that the brine tank should have very little water in it - and that I shouldn't really see the water as the salt rests on top.
I was still seeing spots on dishwasher items - so decided to take a look at the unit a few weeks ago. The brine tank was almost full of water - approaching the overflow valve (which I was told was not necessary to install since and quot;the water never gets that highand quot;). I email Phil of the issue and do some reading of the manual.
I follow the instructions Phil provided during the install - and place the unit in bypass. Also through some internet searches I determine that the brine tank is clogged and swirl with a clean broom handle to dislodge the clog.
The water level begins to lower over the course of the regen cycle.
The next morning I run another regen and head out to the store. When I arrive home - there is water all over the basement. I find that the drain hose which was installed with TIE WRAPS above the ceiling into a new trap - had come loose and sprayed water all over the new walls, ceiling, and floors. It was quite obvious what happened as the hose was just resting on top of the drain trap which Phil installed.
I call Phil immediately - and despite being extremely frustrated, I remained calm and Phil (to his defense) had his brother and another employee over to take a look within a few hours. Pretty impressive responsiveness...
Phil's brother and his coworker cleaned up the water with my shop vac and found that the connections between the resin tank and brine tank were loose (he admitted it was not installed tightly). Consequently water was being forced into the brine tank, but not being siphoned back out due to the air being pulled in versus brine. He tightened the fittings and ran a regen to test it out.
His brother also reinstalls the drain hose securely and properly through a new fitting as opposed to tie wraps.
I was told to and quot;call Phil he will have his adjuster come over and he will cover the cleanup/repair expensesand quot; -
When the guys leave - I find my shop vac filter was ruined ($20) since they did not remove it before using it on water; freshly painted walls were stained from water and salt; and ceiling tiles were damaged.
I call Phill the next day and he immediately accuses me of creating the problem and that and quot;...you (I) must have pulled out the drain hose...and quot; - and and quot;...you (I) offered the shop vac to my brother and he did not ruin the filter...and quot;
I was really surprised but we continued to discuss despite his continued attempts to pass the blame. About five minutes into the call - Phil tells me and quot;...why don't you just sue me (him)...and quot; and and quot;...my (his) wife is a lawyer so go ahead and sue me...and quot; I was SHOCKED! He also tells me it's not worth for his adjuster to visit.
I proceed to explain to Phil that it is $100 or so for repair and repaint (which was really low) - and he finally tells me he will send me a check for $100.
A week or so passes and I email Phil -
****
Hi Phil:
Please let me know if/when you are going to send that check we discussed? My wife has been asking and I would rather not have her on my case about this much longer. Thanks – I appreciate your responsiveness in addressing the installation problem; but was quite offended that you accused me of causing the leak. A bit surprised to say the least –If ou are not going to send – that is fine as well, but please let me know either way.
****
Phil's response:
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Jason you soon forget we did a bunch of extra work to install the water softner and did not charge you any extra . We fix the pipes in the closet and flushed out your water tank. I think we should be even. Then you accused my guys of ruining your filter when you offered it to them to suck up the water. You should have put the unit on bypass until we got there but you kept trying to regen the system which is not good for the pistons and orings. We came back and stand behind are products.
****
So I spend $1,700 for a water softener install, freshly remodeled basement is flooded due to admitted installation issue, Phil tells me to sue him, then offers me $100 - and now renegs on his offer and again accuses me of neglect.
BE AWARE OF THIS! I am posting this to advise others of Phil's insensitive business practices, ethics, and overall integrity.
I will be filing a civill suit on principle - it's not about $100 any more; it's about a business failing to live up to their promises and fix damages caused by their installation.

Second time we've used them. We had a leaky drain and they crammed us in at the end of a long day, so we didn't have an appointment but they called late in the day saying they could come over.
When they came, they diagnosed the problem as a leaky pipe and broken fixture. They carefully explained that the problem was due to cheap parts used on the previous installation by the previous homeowner. It was a challenging job given the tight space, but they did good work and used quality parts.

When the Malozi brothers fixed our bathroom, we showed them a small leak under the kitchen sink. The plumbing was a mess and wasn't to industry standards. They came back the next week and fixed it in an hour.

Highly recommended.

The crew arrived as anticipated. Diagnosed and completed the job within a couple of hours. The space was cleaned up and the old material was removed. We were very pleased with the professionalism and most certainly would use them for any other plumbing problem that we might have.

Very professional and fair price. He showed us where the problem was and how to avoid it in the future so we wouldn't need to call a plumber. Got the feeling he wasn't trying to sell us something we didn't need or take us for as much money as he could. Very friendly.

Had a humidifier installed in our furnace. Humidifier duty caused the condensate pump to overload and burnout pre-maturely, leading to a small flood. Then had to have this condensate pump replaced. Overall this approach also failed leading to further small leaks/floods. They recommended breaking into our drain line to send out condensate/humidifier water. This solution also failed, leading to a huge flood. When I asked them to take responsibility for their failed solutions, they became argumentative and beligerent. Meanwhile, the humidifier has never worked entirely properly and despite several requests of them to fix this, they are dis-interested. Overall we have sunk thousands of dollars into a contractor with less-than-satisfactory results.

It went very well. They came when they said they would and go the job done on time. At one point after they had installed some of the water lines, at leak occurred and water was spraying out in a crawl space. I called them (a weekend night) and they were ready to come out immediately, but I just asked them to tell me where to turn off the water for that particular line - they did and came out the next day to fix it. I've had no problems with their work.

They did a good job. They completed the job in a day’s time, but, he didn’t seal it well, which caused a leak. The only thing I was unhappy was, that he didn’t match the tiles to the wall. I did call them, to complaint the same, sometime in June last year. I may not use their services in the future.

Phil Malozi is fast, responsive and professional. We called him at midnight on a Sunday about a backed up pipe we had hoping for him to get the message in the morning. He called us back within 10 minutes and was out at 8 a.m. the next morning. We replaced the pipe, cleared the drain and noticed that our water heater was leaking on the floor. He quoted us a competitive rate, the best we could find for a new water heater.

They were prompt, courteous, and efficient.

Fast, prompt, efficient, courteous and neat. Would recommend and use again in the future if needed.

Called Sunday PM, They called back pretty darn quick to schedule Monday PM. They called me 20 minuets before arrival, very courtesy and very professional. Unclogged, drain, no problems. Superb professionalism! Will use again!

He did not complete the job I had hired him for. I expected him to fix the entire blocked sewer line, but he only replaced part of it. I felt his bill for what he did was totally exorbitant. He never gave an estimate. On one hand he claimed he could not provide an estimate since he did not know what he was getting in to. After an initial arbitration hearing, there was an agreement in writing where this man promised to have his crew come out in the new future and finish the sidewalk and curb repair, and fill in the settlement where the pipe was installed. I waited two weeks for him to show up and he promised to come out in the next two weeks. It has been a total of six weeks now, and he has not come out to work on finishing the project.

Jim, from the company, came out and gave us an estimate and ordered parts. He took a sample of our water to verify what was needed for safety. We were happy to see that emergencies were handled first, while we waited for parts rather than one job complete then the next. The workmanship was excellent, professional and neat. Jim kept us informed as to what was being done and when our parts would be available. He arrived as expected and completed the job in a timely manner. We would definately recommend this company and call them for any future plumbing needs.

Firm was quick to respond to intial phone call on 10/06/09. Principal visited home the next day. Submitted estimate 12 hours later. Work completed on 10/08/09. The folks were friendly, tidy, knowledgeable and responsive.

Overall, this contractor is a bit shady. He makes promises that he doesn't keep, never returns call, never shows to finish the job when he said he would. I would never reccommend this contractor to any one!