"Thank you so much, [Member Name Removed]! It was a pleasure working with you on your project. We are thrilled to hear about your experience. Thank you for trusting us!"

"[Member Name Removed], It was a pleasure! We are so happy to hear you love it. Thanks for taking the time to leave a review."

"[Member Name Removed], It was a pleasure working with you! We look forward to your future projects. Thank you for leaving a review."

"Thank you for taking the time to leave a review - we appreciate it!"

"Thanks, [Member Name Removed]! We appreciate you taking the time to give your feedback. It was a pleasure working with you. Kaitlyn"

"Thank you so much [Member Name Removed] for the taking the time to leave a review! We are so happy to hear everything turned out as expected and your experience with us a was a good one. Best, Kaitlyn Vice President"

"Thank you, [Member Name Removed]!"

"[Member Name Removed], Thank you so much for taking the time to leave this review and even post pictures! It means a great deal to us. It truly was a pleasure to work with you. We are thrilled to hear we exceeded your expectations. All the best!"

"Hi, [Member Name Removed]! Thank you so much for taking the time to leave a review. It was a true pleasure working with you on your project! We are so happy you had a positive experience with us. All the best, Kaitlyn"

"Hi, [Member Name Removed]! Thank you so much for taking the time to leave a review of your experience. We appreciate your time and kind words! It was a pleasure to work with you. All the best, Kaitlyn"

"Hi, Bill! Thank you so much for taking the time to leave a review! We greatly appreciate it. It was a pleasure to work with you! -Kaitlyn"

"Hi, [Member Name Removed]. I am sorry you feel our response warranted a C rating. As I am sure you are aware, businesses have overhead. We have many expenses of which are necessary for us to run our business and therefore, we have a daily goal set we have to reach in order to succeed. Your request of 5-6 yards of bark mulch installed and your location would result us in losing revenue because it does not meet our daily goal. We would be more than happy to provide this service for you, but we don't feel it would be right to charge a fixed daily rate for what you requested. If that is something you would be interested in, please feel free to send us a message. All the best, Kaitlyn Vice President"

"Please enter what you would like the response to look like:Hi, [Member Name Remoced]! Thank you so much for your kind words and taking the time to leave them on this platform. We greatly appreciate your business and are thrilled you had a great experience! All the best, Kaitlyn"

"Hi, [Member Name Removed]! Thank you so much for taking the time to leave us a review! We are so appreciative of your kinds words. We are so happy your experience with us was a great one. Thanks again! - Kaitlyn, VP"

"[Member Name Removed], Thank you so much for taking the time to leave us a review and leaving such kind words! It is greatly appreciated. We are thrilled you had a great experience with us and are happy with your project. It was truly a pleasure to work with you. Best, Kaitlyn"

"Hi, [Member Name Removed]! Thank you for taking the time to leave us a review of your experience with [Member Information Removed]! We are thrilled your experience was a good one & thankful for your kind words. Best, [Member Name Removed]"

"Thank you, [Member Name Removed], for your kind review! We also received your personalized note with your final payment - so thoughtful. We are so happy you are thrilled with the result!! We appreciate your business immensely and look forward to working with you, if you ever need, in the future. Best, Kaitlyn"

"Thank you, [Member Name Removed], for your kind works! They are greatly appreciated! Best, Kaitlyn"

"[Member Name Removed], Thank you so much for your kind review! It means the world to us and is greatly appreciated. It is always a pleasure working with you and [Member Name Removed]! We are thrilled to hear you're happy with everything! -Kaitlyn"

"[Member Name Removed], Thank you so much for leaving a review of us & your very kind words! It has truly been a pleasure & honor to work with you, your family, and staff. We appreciate your business and relationship and look forward to working with you in the future! Have a great holiday season! -Kaitlyn"

"[Member Name Removed], Thank you so much for your kind review! It truly means the world to us. We appreciate you greatly and had an amazing experience working with you. Please let us know if you need anything in the future! Yours truly, Kaitlyn"

"Please enter what you would like the response to look like:Hi, [Member Name Removed] and [Member Name Removed]! I'm sorry you feel this way. However, I'm confused - we did this job over one year ago (8/19/2017) and now a review is being left? In 2015, we graded the yard. It came up beautifully and no areas were holding water. Two years later, we installed the patio. Any areas that may have been damaged, were regraded and seeded, as we always do when installing patios. Scott assessed the project upon completion and took pictures of the finished product, all of which were in fine condition. To clarify, the lawn around the patio was not at all low "all the way around". There was a small area, maybe 2'x2', off the back of the patio, of which may have been slightly lower than everywhere else - it however, was not holding any water. This is where Scott advised that if anything, only a wheel barrel of topsoil was necessary to address the issue of this area that you were concerned about. Due to that nature, no, we were not willing to come out - as already mentioned, for this area was not holding water, and therefore, not necessary. We did not, in any way, insist that we would only come back if you paid us. Much of my confusion stems from the fact that even after this mishap, you had called us requesting a quote for an area where you wished to install a shed. If the issue around the patio was still relevant, I don't see why you would request us to come out for a separate project or mention it to us during your request? I understand your frustration and I'm sorry you feel we were not professional or responsive to your concerns, but I don't feel the ratings you provided are fair in regards to the project as a whole. I feel your ratings are based on this one small issue, of which we did our best to resolve, and not a reflection of the patio that was installed and the process & relationship prior, leading up to this. If you would like to discuss things further, we wouldn't mind at all! Please call us or email us whenever it is convenient for you."

"Hi, [Member Name Removed]!! Thank you so much for your amazing and kind review. You have no idea how much it means to us and our company. It was truly a pleasure to work with you. Hope all is well! Kaitlyn Brown Vice President"