The installers were great....in and out in no time, very professional, did a great job, but the salesman had promised me I would no longer have squeaks in my floor and they are most definitely still there! In addition, the salesman told me the installers would run a laser in the crawlspace to show if the house needed leveling (further work) and the installers did not know anything about it so I was a little disappointed in those two areas.

Columba came out to do the estimate. He was punctual, respectful, and professional. And he was basically fun to talk to. I had several estimators come out and he was among the few that I seriously considered and definately the nicest one. They came in priced higher for this particular estimate, but their proposal would have been less disruptive. than the company I ended up choosing. Even though I didn't select them I am very glad I asked for an estimate from this company and will certainly contact them again if I need additional work.

Great compant, hard working young guys, protected and cleaned adjacent rec room.

Installed quickly and cleanly.

Basement absolutely dry after 6 months

While the inside work for sump pump went well, unfortunately it went downhill from there. Due to the weather, they were unable to bury the discharge pipe outside, so they said they would return to finish the job. After a month passed, I had to contact BQ to see when they planned to return. A few days later I heard back and they scheduled a day to finish. The work that was done outside to bury the discharge pipe was poorly done and it was obvious no attempt was made to make the area level or even close to level. The sod that was dug up and just placed on top of the pipe, while the vent is sitting a few inches above ground level (not like the picture I was shown). I sent pictures of the shoddy workmanship and asked the salesman if this was the way it was supposed to look and if someone could come out and see. He replied the next day and said someone would get back to me "quickly". That was 2+weeks ago and I'm still waiting. I also sent an email to the marketing manager and explained the above to her but again no response! That was over a week ago. So difficult for me to recommend BQ to anyone!

Went as planned, The work crews were professional and courteous. The mason who re-laid the flagstones on the new patio did a splendid job

Went very well. They were extremely fast and efficient . Done in 6-7 hours. It was relatively small size ( 100 ft in total outside diameter)

BQ Basement Systems Inc's service went good and very well. If I needed to, sure, I would consider using this provider again, but hopefully I won't.

BQ Basement's rep surveyed the site to identify and quantify the work requirements. They provided a fixed-price proposal and schedule. I checked two references who were very enthusiastic. The crew chief called the day prior to confirm the work and schedule. I notified the unit owners to clear the work area. The crews were very adaptable, safely working around vehicles left near the work area. The technology is nearly surgical: the injection holes are dime-size vs. beer-can size for cement injection (mud-jacking); the polymer expands to compress and stabilize the sub-base, as cement cannot. The accuracy is outstanding, with surfaces sloped (imperceptibly) to drain water away from the units and protect the stucco. The team worked skillfully and quickly. A manager visited to check quality and progress. They attended to details I pointed out; however, they have an eye for detail, with tools and skills to match. We are looking at additional work sealing stucco around windows and along paving seams. The value for money - we completed 13 units for the cost of replacing the walk, steps and stoop of our worst unit. We're ahead of the curve and can now repair cosmetic cracks to stucco and stone finishes and move on to other priorities for the association.

It didn't. BQ had me apply for the financing, get approved, scheduled me 2 months out for service. They then show up on an unscheduled day to do the work, I rush home and take the afternoon off only to get home and find out the hose/truck they brought wasn't going to reach. They said they would send a different truck out on the originally scheduled day to perform the work. So that day comes and a different truck shows up... again the hose is too short and they are unable to get into the driveway without damaging it. So the worker on site says they have a portable unit they can try to get but it would have to be a different day. So now we are at 2 days wasted and a total of 3 people from BQ have been onsite. I work with their office in PA to maybe get permission from a neighbor behind me to allow them to use the property to grant them easier access to my yard. According to them they haven't been able to contact the company that owns it and that the mobile cart isn't an option because my job is too small to warrant the work needed to get the equipment. So here we are a total of 2.5 months after the salesman was onsite, 2.5 months after getting their financing, and now its on my credit report, and their home office tells me they decided to NOT do the job. One of the worst companies I have had to deal with, total of 3 people were onsite and knew the challenges of the property... 3!!! Their excuse is they couldn't predict this.... 3 people onsite, what is there to predict!! The only way I was able to get answers from them is to call them, they NEVER called me with an update. I really thought this place would come through but I see its just another "Sales" pitch, promise the world and then leave you with nothing.

I can't say if the final product will work because I hope our basement doesn't have flooding problems. I am giving 3 stars because I am really hoping the quality of the final finish isn't indicative of its function. The total amount of time (not man-hours) spent was about 15 hours and it cost about $9000 ($900 for the 3 windows). So you are looking at about $600 / hour being paid. The finish of the job made me feel like they were more interested in getting it done quickly and get out of there to maximize profits more than to do a quality job to maximize customer satisfaction. The details are below. First thing I noticed after day one was that they used a jack hammer to make the trench around the perimeter instead of a concrete saw. This gives an very jagged appearance to the final product and an incredibly thin layer of concrete along the jagged edge. It doesn't save them any more time and would have looked much nicer. Second: Of course it is dusty and they put plastic over some quite a few things but they could have spent an extra 30 minutes to staple plastic around the perimeter to seal it up much better then it was. Third: Their cleanup of the dust was pretty weak. Yeah, they swept it up but the entire floor still had a layer of grit along with the steps going up from the basement the path to the outside upstairs. Another 30 minutes of vacuuming the floor and steps and at least wiping down the upstairs dust would have been nice. Heck, I even had my own shop vac right there. Fourth: They use bagster for the debris which is totally fine but they left one of my trash cans 1/3 filled with construction fill in my driveway that I had to empty. Fifth: From doing the windows, I now have mortar coating my dryer vent, water lines and some wires that were below the windows. The outside window wells are also still full of mortar and block making for a nice swimming pool effect. Finally: I emailed my complaints to my sales guy and didn't at least get a "Sorry to hear that, let me send a guy back" or any acknowledgement. Like I said, I think the system will work as advertised but the final finish does not fill me with sense of confidence that quality work was done when they could have spent another 1-2 hours to just clean things up a bit more. I mean, they wrapped up around 2:30 in the afternoon.

unknown

The present ion was over the top. The items they were trying to sell wasn't needed. Example: I never have power outage due to weather, but he kept pushing a sump pump with a battery back-up.

The service went well. The products work great and thankfully,
I haven't had any more leaks in my basement. One thing I was a little disappointed
about was that I found out at the last minute about this plastic cover used to
cover the walls to block any leaking water on the wall and ensure it drains
down into the Waterguard and doesn?t get the drywall. They wanted to charge a
very high price for this product that I don?t think should cost that much and I
really thought it should have come with the price I was already paying.
However; overall, their price was competitive, the service
was good, the products are high quality and work very well and I haven't had any
issues since. I think they did a great job and I would still definitely
recommend them.

unknown

BQ provides a unique service to level concrete pads. The job was done clean and professionally. Most important, they stand behind their work and will stay on the job until the customer is satisfied. Highly recommend!!

unknown

It was great and they are great!   I can't say enough about their professionalism both with the person that gave me the quote and the guys who performed the work.   Very knowledgeable about the process and took great care to be sure nothing was damaged.   They came in, drilled holes in the concrete, and pumped a polymer-type product, PolyLevel,  in through special attachments that were removed after the process.  There were 4 holes in the concrete that they patched and you have to look for them to see them now.  I imagine by spring when we open the pool they will be practically unnoticeable.
We decided to use BQ Basement Systems because they were the only ones that used the PolyLevel.   I really did not want to have someone digging, chipping and pouring concrete that close to the pool wall.   This system was quick and safe.   It cured almost immediately and we were not inconvenience in the least.  I can't imaging the nightmare of the other way, the dirt, the concrete truck on the driveway, the time to dry.   Glad we picked the best company.
Thank you Angie's List and Thank you BQ Basement Systems.  You have restored my faith in getting good contractors.

unknown

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SALES EXPERIENCE: Really nice experience. The company is very slick with selling & marketing, which made me initially skeptical - in particular I was expecting this to result in a premium price. I got multiple quotes for this project, however, and BQ's quote was in the middle. This, combined with positive reviews online, convinced me of the value of using BQ.  
The sales guy was really nice, really professional, and extremely accessible, answering my follow-up calls and responding rapidly to emails.
INSTALLATION EXPERIENCE:
Terrible overall. Biggest issue was with cleanup or lack thereof. While the crew laid down paper in the ground floor and thin plastic covering over my belongings in the basement, you would think this didn't happen at all? in the end, my basement had a thick coat of concrete dust on the floor, and some of this dust carried up to the ground floor and second floor (I'm assuming through vents). All of my belongings that were under plastic wrap had a coating of dust. My heat-pump water heater, furnace, and dehumidified were not protected and were full of concrete dust. My floors on the ground level were covered in dirty foot prints. I have spent weeks trying to clean up the aftermath, and now considering hiring professionals to come and help with this.
Second issue was that mid-way through the job, they told me there was an issue that they had to jack-hammer part of my front walkway in order to install proper drainage pipe from the sump pump. Regardless of my opinion, I had little choice in this matter, as they had already done all of the work leading up to this point, so couldn't say no. It wasn't a hugh deal, but disappointed that they couldn't foresee this and tell me during the sales quote process? If you've been in such a business for several years, I believe that they knew this would happen and decided to not divulge until after the sale/project initiation.
OVERALL:
The finished product should keep my basement dry as promised, but the experience left a really bad taste in my mouth. I wish I'd chosen one of the competitors who use wet-jackhammering, air pressure/ fans, and other techniques to reduce the amount of concrete dust that circulates through the house. Way too messy and I don't like the idea of carcinogens everywhere in my house. The peace of mind of a dry basement is there now, but now I will second guess whether any respiratory issues in my household are due to allergies or the filth from this project.

Overall, everything went very well and I would highly recommend BQ Basements. I received two other quotes, but this was the best solution for my basement. Also, BQ?s price was highly competitive with the other companies. The other two companies suggested painting/sealing the walls, but this was not the best idea because over time, water would penetrate the
wall again and remove the paint. The ?clean space? system is like a white shower curtain that keeps water out of the basement. It allows water to seep through the walls, but then the water runs down the ?curtain? to the drain, and finally out via the sump pump.
The salesperson was friendly and knowledgeable. He was patient and answered all of my questions. The foreman was very communicative during the project with progress updates. He and his crew took two days to complete the work. However, there was a minor detail that I wanted corrected, and this took 2 hours on an additional day. When I notified the company about
this detail, they were very professional, sympathetic, and prompt about assigning a foreman to fix the issue. When the new foreman came, he asked me what I would like done, and did it that day ? this was a pleasant surprise
because I thought he was just there to assess the situation. He was also very friendly and communicative. When he came, there was no judgement or argument, he just did it ? and very well, it was exactly what I had envisioned.
Since I heard that this renovation by itself could lower the humidity in the basement, I opted not to go with their suggested dehumidifier, which was an extra $ 2000 and has a capacity for an area 5 times that of my basement. Not to mention that I didn?t want another large piece of equipment down there. It is now ~ 1 month after this installation and my basement is very dry (hovers around 50%), even after a few days of significant rain fall. I have one dehumidifier running, and it is keeping the basement at a lower humidity than it ever was before.

They were able to get the job done in time for our settlement.

End result was OK as leakage issue seems to be resolved.   However, after first day of work, we discovered that one of the two people on the job had vomited in our basement toilet.   Obviously they had not cleaned up after themselves.    When I complained to company, they sent someone else out to finish the job, apologized for what had happened, and promised me one year of free "maintenance" on the new sump pump.  As if "free maintenance" for the first year of a new sump pump is actually worth anything to me.   Was expecting some type of discount for the disgusting "present" left behind by the first two laborers(which we had the pleasure of cleaning up!).   Plenty of other qualified basement people out there that I would use instead of these guys.