At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Window Installation, Window Replacement
Window Repair, Window Treatment/Tinting
Yes
Yes
Yes
0%
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
6% | ||
2% | ||
3% | ||
5% |
"We are very sorry you had this experience with our company. Be assured that you were provided the BOGO offer, as it is valid only on the product portion of the job (not the labor) and amounts to less than the 40% off you received. Our Exterior Design Consultant should have clearly explained this to you, so we apologize that this obviously did not occur. We also apologize about you feeling "pressured" to order from us as that is certainly never our intention. Because of that, we are happy you were able to exercise your right to cancel. Please be assured that you will receive a refund of your deposit within 10 business days."
"Hi [Member Name Removed], sounds like you had a great experience from start to finish! Thank you for choosing Window Nation!"
"Good Morning, Thank you for providing us with your feedback. We understand that our sales process may be time consuming, but we hope you can understand that it so we can provide you with the best customer experience possible. If there's anything we could've done to improve your experience please feel free to contact us to share your thoughts. We are happy to listen to your concerns so that we can provide you with an A+ experience in the future. Thank you for choosing Window Nation!"
"Wyatt, Thank you so much for choosing Window Nation as your window replacement provider!"
"[Member Name Removed], we're glad that your installation went well. Welcome to the Window Nation family!"
"[Member Name Removed], we're very sorry that your experience with us was less than desirable. We hope that your service team was able to address your issues to your standard. Thank you."
"Window Nation has an established history of providing quality home improvement products and exemplary customer satisfaction. For this particular project, we installed our highest quality windows at industry-competitive prices. Our representatives carefully presented and explained the scope and pricing of windows before the job was ordered. The [Member Name Removed] then committed to a written contract and the project was timely completed without incident. After the project was completed, the [Member Name Removed] began complaining about pricing. Even though Window Nation is under no obligation to do so, we engaged the [Member Name Removed] to address any legitimate concerns regarding their recent experience with Window Nation. Unfortunately, these particular customers' concerns cannot be addressed at this time, however, we remain ready, willing and able to discuss a mutually agreeable resolution with these customers if they so desire."
"[Member Name Removed], we appreciate your patience and understanding with us throughout your installation. We do consistently run offers to provide our customers with competitive prices, so we hope that we can meet your budget if you plan to purchase anymore windows in the future. Thank you!"
"Good Afternoon [Member Name Removed], We want to thank you for sharing as we are always looking to improve and grow. We have reviewed your account and we are currently discussing with the rep and local sales manager. We want to apologize for the high pressure sales tactics, we train each employee for over two weeks so that high pressure sales tactics are not used and we will be reviewing with the rep. We take each negative review very seriously and strive for customer satisfaction, it upsets us to know you didn't receive the best. We want to wish you the best of luck on your home improvement projects."
"Good Morning [Member Name Removed], We are sorry to hear that you are having issues with the bay window leaking. We looked into your account and we can see that you called our Customer Service department department and they sent a request to our vendor for a follow up service. Our Customer Service Manager Cindy has also tried to reach out and talk with you to discuss next steps. Cindy will be the best point of contact to schedule a follow up service and figure out a plan for the leaking issue. We will be doing everything we can our end to stay up to date and get this issue resolved. Again we do apologize and please know we are working with the team to figure this out."
"Good Morning [Member Name Removed], We do apologize for the delayed communication and issues with the bay window, we will be reviewing with our team to improve on communication. We have alerted our Customer Service manager who will be in contact today with an update on the inspection."
"Good Morning [Member Name Removed], We want to thank you for taking the time to share your Window Nation experience! We're happy to hear that you enjoyed the installation crew and we will be sure to share your kinds words with them. Our Customer Service department will be in contact today to discuss the issue with the picture window. Have a great day and welcome to the Window Nation family!"
"Thank you for taking the time to share [Member Name Removed], we really appreciate it! We are happy to hear that everything was up to your standards. Have a great Friday and welcome to the Window Nation family!"
"[Member Name Removed] We want to thank you for taking the time to share your experience, as we are always trying to improve and grow. We have alerted our team of this review, as we do not promote high pressure sales tactics and want to review with the rep. We take time to train all of our employees on the products and how to properly find out what the consumer needs without being a hard sale. We are disappointed to hear that you didn't experience our best. We do like to have both home owners present, because replacement windows can be a costly project that can quickly become overwhelming. We want to apologize for the poor experience and regret that we couldn't provide the best customer service and earn your business."
"[Member Name Removed], We want to thank you for taking the time to share your experience, we really appreciate it! We are happy to hear that everything went smooth for the most part. We're sorry to hear you weren't alerted of a time frame and we will be sure to work with our team on this. We will be sure to share your kind words with Russ and John! Enjoy your new windows and welcome to the Window Nation family!"
"We really appreciate you taking the time to share [Member Name Removed]! We love to hear from our customers, it truly makes our day. Enjoy your new windows and welcome to the Window Nation family!"
"Thank you for taking the time to share [Member Name Removed]! We appreciate it and we appreciate you trusting us with your home. Enjoy your new windows and welcome to the Window Nation family!"
"[Member Name Removed], First and foremost we want to apologize for the poor communication, we always strive to deliver customer satisfaction and have alerted our customer service manager of this so that he can look into and review with his team. We also want to apologize for the damage during install, we try to treat each customer's home with respect as if it were our own and unfortunately that was not what you experienced. We have alerted our Owners and Vice President of Marketing and Sales so that this can be looked into further. Someone will be in contact today to discuss and figure out any unresolved issues."
"Hi [Member Name Removed]! We want to thank you for taking the time to share your experience! We are thrilled to hear that everything went smoothly and that you are happy! Enjoy your new windows and welcome to the Window Nation family!"
"Hi [Member Name Removed], Thank you for taking the time to share your experience! Welcome to the Window Nation family!"
"Hi [Member Name Removed]! Thank you for sharing your experience with us! We appreciate you trusting us with your home and welcome you to Window Nation family!"
"Hi [Member Name Removed]! Thank you for taking the time to share your experience! We know when it comes to your home you have a lot of choices and we appreciate you trusting us! Welcome to the Window Nation family!"
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Sunday: | 12:00 AM - 12:00 AM |
Monday: | 12:00 AM - 12:00 AM |
Tuesday: | 12:00 AM - 12:00 AM |
Wednesday: | 12:00 AM - 12:00 AM |
Thursday: | 12:00 AM - 12:00 AM |
Friday: | 12:00 AM - 12:00 AM |
Saturday: | 12:00 AM - 12:00 AM |