"Thank you for taking the time to review our business. We complete a variety of projects for our customers, but there are a few that we do not. We are pleased that you appreciated our comments and hope that the referrals we passed on to you were helpful in completing your projects! We hope you can use our service in the future."

"We were called to complete work in the member’s bathroom that had been damaged by another Contractor’s work. When the member called into discuss his situation, he was happy we could be to his home in just a few weeks. We arrived on Monday ready to work. However, after reviewing the job with the homeowner it was determined a second Craftsman was needed to start. The Craftsman did write up an estimate that day. We did convey we could possibly start the work at his home on Thursday, but it was never confirmed. I did call the member on Wednesday to tell him we would have 2 men to begin the work on Friday, not Thursday. He did not return my call. We are sorry for any miscommunication on our end, but we felt we did everything we could."

"Thank you so much for taking the time to write this review. We do follow up on all work which we complete. It's important to us to have happy customers!"

"Thank you for your comments. We are pleased you were happy with our work, and we look forward to working with you in the future!"

"Thank you for using our service. We are happy you were pleased with our work and that we could take care of your electrical needs throughout your home. We look forward to working with you again!"

"Thank you for using our service - we look forward to working for you again! We were happy we could take care of this for you."

"Thank you for choosing our business to remodel your bathroom. We are so pleased that you were happy with the work we completed. The bathroom looks beautiful, and it is a pleasure working with you. We look forward to working with you again!"

"The service we provide is on existing homes that we did not build or wire. Most of the time we are dealing with closed up walls and ceilings and wiring that may not have be installed correctly in the original work. We completed 2 of the three electrical projects and the last would have required additional troubleshooting and manpower to track down and we may not have solved his problem with the switch not working. We finished up the 2 projects in a timely fashion, as reflected in our charges, and the owner chose not to go any further with his other wiring issue at this time."

"Thank you for taking the time to submit this review! We are so happy you were pleased with our service, and we look forward to working with you in the future!"

"Thank you for using our service, we look forward to working with you in the future on any home repairs or remodels you may need."

"Thank you for your business and your kind words. We are very proud of our quality Craftsmen and look forward to working for you again!"

"The work was scheduled and reviewed with the members wife. We did our troubleshooting and completed several jobs. Some of the work would have involved additional equipment and would require more manpower to complete and she did not want to get in to the additional expense until she reviewed the work with her husband. Our rates are very competitive and the member did take advantage of our $25 discount for Angie's List customers!"

"Thank you for using our business, we look forward to working with you again. We are pleased you were happy with our work!"

"Thank you for your review! We are happy you were pleased with our service, and we look forward to working for you in the future. If you need any repairs or remodels please don't hesitate to call."

"Thank you for your comments! We are happy you were pleased with our business, and we look forward to working for you in the future on any home repairs you may need!"

"We did go to this customer's home for an estimate for a kitchen tile backsplash. This is certainly not a "couple hour" job! The cost we estimated to complete the work was what it would take to give the homeowner a beautiful job when complete. The area where the tile was to be installed was large with cutouts for the range and a window and many switches and outlets. This would require numerous cuts to the tile. We know we are not for everyone, but please view our pictures of tile work we have completed on our Angie's list profile under the media tab. We always complete a professional job and pay attention to detail. You can also view photos of tile work we have completed on our website which is [hyperlink removed] and of course we are bonded and insured with background checked Craftsman. We have not won the Angie's List Super Service Award eight years in a row for completing inadequate work at excessive prices."

"The work scheduled was not an estimate it was to repair sub floor and install tile. When we arrived we inspected the area and found that their plumbing contractor repaired one area but there was still an existing leak that we discovered and brought to their attention. We told them that the leak would need to be repaired before closing up the floor and installing tile. We offered to repair the leak and install the flooring but they wanted to use the same plumber because of a warranty issue. We have a 1 hour minimum and a $30 service charge. However we did waive the 1 hour charge and only charge for the $30 service charge for our time which was more that fair considering the problem they have is a result of an incomplete job done by their plumber."

"The member was in the early stages of determining the details of his bathroom project (which included new toilet, sink & faucet, flooring, and relocating drain line). Our estimating package allows us to go over the project and give a rough estimate before coming out. Based on the various options that he was considering, we did give him a range of $ 1,000.00 plus or minus $200.00 for the labor depending on his final selections and the possibility of moving the existing plumbing for sink. Our pricing was based on our estimating package and based on the project as described, I feel we gave him a more than fair estimate. I feel that we helped him in the budgeting process, however he did not choose to use our service at this time."

"Thank you for the kind words! We were happy to help and look forward to working with you again on another project."

"I was pleased to see the 4 "A" grades in the Quality, Responsiveness, Punctuality, and Professionalism categories. As to the "C" grade for Price, I think we would have had to sacrifice 1 or more of our "A" grades above in order to improve our "C" grade for pricing. I know the member was frustrated because she had someone else try and fail to hang the pictures and mirror. This caused additional work to patch many holes they had placed incorrectly. Our Craftsman did review the projects with the member before starting to work and the patching, picture hanging, and hanging of heavy mirror were completed is a timely manor. We completed the three projects on her list and if price was the most important thing, then she could have had us stop after completion of any one of the three projects, since we only have a one hour minimum. The member had us complete all three projects and was happy with the finished product. As to the overall grade of "C", when I went to school 4 "A's" and 1 "C" did not translate into an overall grade of a "C". I think the Angie's List team needs to review their grading system, in order to be fair to everyone!"

"Having one of the worst winters in many years did present some challenges, including traveling to and from the home, deliveries delayed due to weather in other states, along with carrying supplies through icy walkways. We hope winter is over for now! Also, custom tile work was added to original contract and did take additional time, but it sure did turn out great! See pictures on our website. Sometimes it takes a little longer to complete a job right and regardless of the weather we will stay to finish our work to our customers satisfaction."

"Thank you for using our business! We are happy you were pleased with the cabinet installation we preformed for you on this visit, and we look forward to working with you again on future projects!"

"We cannot find any record in our customer base of this person, as they stated above we did not perform any services. We can only assume they mixed us up with another service provider."