
About us
Additional email - [email protected]. Founded in 2002, Ramsey's moving systems has redefined the moving and storage industry. “a” rated by the better business bureau, Ramsey's moving has proven the state-of-the-art way to move is with its red carpet service. The company's services include local, long distance, international, residential, and commercial moves, as well as full-service storage. Ramsey's moving systems mission is to exceed their clients’ expectations with graceful customer care and to move service back into what should have always been the ultimate service industry the moving industry. We want to earn your business. Please call us and allow one of our friendly customer care professionals to tell you more. Additional phone - 610.566.4116.
Business highlights
Services we offer
Commercial, antiques & fine furniture, apartments, clean outs, corporate, evictions, government, hoisting heavy furniture, industrial, local & long distance moves, packing supplies & materials, piano's, pick-ups & deliveries, residential, retirement communities, schools & libraries, senior relocation & storage.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
64% | ||
4% | ||
12% | ||
0% | ||
20% |
"Dear [Member Name]: We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call us for your next move. We hope to have the pleasure of doing business with you for many years to come. Sincerely, Ramsey's Moving Systems"
"We truly appreciate your business, and we're grateful for the trust you've placed in us. Please don't hesitate to call Ramsey's Moving in the future. We hope to have the pleasure of doing business with you for many years to come."
"We would like to thank [Member name removed] for her continued business she has been a great customer to us in the past. We are sorry that she had some problems on this move. The owner met with [Member name removed] at her home and addressed and repaired all issues she brought to his attention. And we believed that any and all issues were fixed to [Member name removed] satisfaction. There were even additional items that were not damaged by Ramsey's Moving that the owner fixed on good faith."
Inspect your furniture before they leave, hold money back if there is an issue, it is like pulling teeth to get them to resolve issues after they have your money. 6 months later and I still have an issue.
The crew were great, they worked hard and fast.
My hallway hardwood floors were scratched when the brought in the
refrigerator. I called them repeatedly to have them come and
resolve the issue and I was told that one of their employees would get back to
me. Finally, fed up because my beautiful reclaimed, extinct
reclaimed elm hardwood floors had a big scratch in the hallway. I
called a repair service to come fix the floor. Still calling back, no
resolution. Finally one day, I called and I heard a woman in the
background saying ?fax us the bill we will send you a check.? That
problem was resolved.
They also put a big dent in my refrigerator door. Same thing, calls, emails,
no response. I would get it fixed but I don?t know who does that type of
work. I called the manufacturer and they did not know who to refer me to
as well. Still not resolved.
We have an office on the 1st floor which is just a storage room at this
point. After the move, I went in there to find something and there
is a big chunk out of a piece of furniture. One of the movers tried to
put the chunk back where it came from to hid the damage. I know
they say, they are not responsible for fiberboard furniture but they could have
told me.
UPDATE: If you need stress in your life hire Ramsey's Moving. If there is a problem that will cost them money, good luck in getting it resolved. Buy the additional insurance that they offer, it is a must because if there is an issue they will fight tooth and nail to get out of it. They damaged my "rare" hardwood floors and after many calls they finally reimbursed me and complained about the bill I submitted, basically questioned me if I had them fixed and wanted a photo of the damage from me. The day of the move their supervisor took a photo, but was told he "deleted it because he had too many photos on his phone" They also damaged my refrigerator door that is $150.00 and are fighting with me over $50.00. Their customer service is horrible and they will blame issues on YOU! I just read a lengthy complaint on the BBB site and their response was "the client was trying to get a free move". I filed a complaint and part of their answer was "However there are in some occasions customers no matter what you try and do for them they will never be happy and are just looking for some way to try and make money back on what they feel is ok for them." I am not trying to get money back, make money; I just don't want to pay for their damage! The opening line of their complaint rebuttal was a complete lie! ?In response to Mrs. Gilberts Complaint We had contacted her on several different occasions. We finally did get a hold of her to address her issues.? I had called them many times, emailed them and even one of their associates said " I am going to kill Scott if he does not get back to you" I had called them many times, emailed them and even one of their associates said " I am going to kill Scott if he does not get back to you". At one point I advised one of their team members that I was going to write another complaint on Angie's list and he said he was going to call his sales representative. I hope that complaints are not swept under the rug with a call to the sales representative. I am in marketing and they have horrific customer service. Why in the world would you write things that imply that your clients are dishonest? I am not a person that is never happy when someone is trying to work with me. They have made this very difficult and are not good at defending their positions.
.
"In response to [member name removed] complaint, we had contacted her on several different occasions. Please be aware that prior to all work being performed all customers are given the option of various different levels of insurance to cover instances like this. We can provide all copies of signed legal documentation if needed. [member name removed] declined the Full Value Protection Insurance coverage and chose the standard $.60 per pound per article as it was standard and free. We repeatedly tried to contact [member name removed] and were finally able to coordinate the repairs. [member name removed] submitted a receipt in the repair of her floor for reimbursement. The work that was performed on her hard wood floor was not covered under the damage waiver she had signed, however we were willing to discuss the opportunity to fix the situation with her. When we were issued the receipt it did not have any company information or corresponding phone numbers and we needed to further investigate prior to payment. We also did resolve the issue of her refrigerator door. The replacement parts are ordered and awaiting installation upon [member name removed] approval. She was notified of this and was very happy that it was going to be completed for her. As always we do our very best to keep our customers happy and we are very accommodating and compliant with all our customers. If you need any further info please do not hesitate to contact us during business hours."
They began to unload both trucks and I knew we were going to have issues when they brought in most of the boxes before the furniture- our apartment has 2 bedrooms and a den but the space is tight and bringing furniture into the rooms after the boxes gave us no room to maneuver. We had also told them that we wanted 3 of our area rugs to be brought to the apartment....they assembled our bed and brought up our couch and office furniture- when we asked them about the rugs one of the men replied that since we had carpeting he didn't think we wanted the rugs. They complained about moving some of the furniture to accomodate two of the rugs but it was too late for the bedroom rug.
Speaking of the bedroom, it took 3 men 45 minutes to attach a mirror to the triple dresser! I heard the crew ask each other about the location of important screws or missing pieces every time they had to reassemble something- why couldn't they keep the pieces secure and designate the person who took something apart to reassemble it.....
My husband watched them remove a small marble console table from the truck to a dolly where it promptly fell off and the edge was badly chipped. The crew didn't even react about the damage- right after that they dropped a box off the truck that contained our DVR- fortunately it had been packed in its original box or it would never have survived the fall. The crew was getting antsy and complaining about the time it was taking- and they still had to go to the storage facility 2 miles away. At one point we realized that no one was back in the apartment with us and when my husband went downstairs the crew were in both trucks ready to leave- even though they had no address for the storage facility. No one told us they were going and they had left a HUGE tv box behind in the apartment- we had to rent a van to transport it to storage because it could not fit in either of our cars.
My husband led them to the storage area where they tried to fill the unit without leaving a center aisle and had to be reminded to put the wardrobes and clothing boxes in an accessible area. The crew finally departed- with major attitude.
Many of the wood surfaces of my furniture are now marred by scratches and dings-I am quite concerned about the condition of the furniture in storage- hopefully all the assembly pieces are there - the brass rail for my dining room buffet was left in the apartment rather than attached to the piece which is now in storage. Scott "fixed" the leg of our armoire by using a stain marker- it did nothing to fill in the deep gash but he thought it was adequate. When we asked him about the damaged marble table his reply was that we did not accept the insurance and after further discussion insisted that we pay him a deductible. Our argument was that the insurance provided should not be necessary since we were only moving a few miles and if anything catastrophic occurred we would go through our homeowners insurance. We had to call Scott numerous times about our table and just received it last week -5 months after our move. He insisted on collecting $50.00 (negotiated down from $150) even though it was damaged by pure negligence. We did not receive one apology about the table and although he credited us for the 45 minutes the crew were lost, our bill was $3400-$600 over the estimate.
We have had numerous moving experiences which included 3 moves in the last 6 year-one of them cross-country. All of our moves involved huge amounts of furniture- boxes,appliances, garage items,and more bedroom and basement furniture.We have never had more than a 6 man crew and all the moves were completed in the same time as this one- with at least a doubling of household goods!! We truly regret that we entrusted Ramsey's with our possessions and still cannot believe that our request to repair a table damaged through negligence was met with no apology and a demand for money.......appalling customer service!
The crew leader told me he had not been told that our office had no elevator and we were on the top floor - so they had three staircases of about 9 steps to go up and down. This space was not air conditioned and was very warm due to the hot, humid day. They also had no liquid refreshments so I supplied them with two coolers of ice, water and gatorade. Despite this, one of the men went home sick.
The entire crew was pleasant and hard working despite the circumstances. I have no complaints about the work ethic or displayed by the crew. They were quality people.
I wish the estimator had let the work crew know about the physical aspects of the job. (He told me later they were told??) We were to have two trucks but only one arrived. I called about it right away but the second truck did not arrive until between 1 and 2 PM and took the trash but never returned. So we did not have the help we thought we were getting based on the written estimate.
I called the office the next week to see if they would do something about the extra money we had to pay. I was told that the man I needed to talk to was away, but that they would work with me and get back to me the following week. I never heard from them and it's not up to me to chase them around. The grades above are hard to tally because I think the men who did the work did a good job but I'm not happy with the estimator or the responses to my request early in the day to deliver what they promised. Nor am I impressed by the fact that they didn't get back to me after the fact when I called them on the issues.
weeks found themselves in a situation where they were without movers on
the busiest week of the year to move. I spoke with the owner of Ramsey
as I am a realtor and recommended Ramsey movers and the owner "squeezed in" a time slot and added several additional moving men to have my customers moved out of their old home and into their new home in record time.
Thanks Ramsey
Guys were professional, on-time, hard-working and did a great job at a fair price.
We'd use them again!
Licensing
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