ARE YOU READY FOR A BETTER CONTRACTOR? Keystone Basement Systems is the leader in basement transformations, providing personalized, guaranteed solutions for water intrusion, foundation repairs and the creation of functional, beautiful living spaces. WE WILL NEVER PRESSURE YOU! If you are looking for a solution designed by the industry experts, we can help. GUARANTEE “We Warranty Our Systems, We Guarantee Your Satisfaction!”
Specialize In Basement Waterproofing And Foundation Repair, Interior French Drains, Sump (Dewatering) Pumps, Battery Back-Up Auxiliary Pumps, Wall Anchors, Carbon Fiber Reinforcement Straps, Steel I-Beam Supports, Dehumidification Equipment, concrete lifting, leveling and stabilization. Wall Coatings, Painting, And Membranes As Well As Many Other Items.
Plumbing, New Foundations, Roofing, Mold Remediation or Testing, Concrete replacement.
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Number of Stars | Image of Distribution | Number of Ratings |
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71% | ||
13% | ||
7% | ||
6% | ||
4% |
"I want to first apologize to you Mr. [Member Name Removed] that your experience with Keystone was not what you were looking for. We always make sure that we are doing the correct job for the customer and our original plan was not going to protect your concrete for the long term. I was pleased that we caught this mistake long before your estimated install date and were able to discuss it with you and fully understood your desire to cancel given the change in scope. If there is anything that we could help you with in the future, please do not hesitate to reach out."
"Mrs. [Member Name Removed] has leaks that are actually coming from above her wall. Our system is designed to stop below grade water leaks which the owners property had and the system is controlling those. We have been out to review and we are actually doing some additional work at no charge to help her with the above grade leaks so we are hoping that we can help her with that situation. Also, there are issues with excessive humidity in the basement that needs to be controlled by a Dehumidifier which was not part of her original contract. KBS is doing what it can to help this customer beyond what was contracted for. We are hoping to solve these additional issues for her."
"Unfortunately, not all concrete can be completely leveled as there are a lot of factors that can stop that process. Due to this fact, KBS never promises to be able to lift the concrete back to its original level. On all of our concrete jobs, we promised stabilization to make sure the concrete does not drop any further than its current height. In most cases we are able to achieve lift and in a majority of those situations, we are able to get the lift back to the original position. However, it does not happen every time and our paperwork completely explains this and so do our representatives. As far as any blemishes or the sealant, I would love if you can reach back out to the office so we can see what we can do to get that work handled for you. I look forward to hearing from you soon!"
"Thank you very much for this kind review. We are lucky to have Daniel and Domenic on our team. Thank you for spotlighting their hard work."
"Thank you very much for the kind review. Aaron Stull, President"
"I apologize for any unpleasant interactions you might have had with the company. If there is anything we can help you out with going forward, please do not hesitate to contact me directly. My name is Josh English and my direct line is (412) 896-3556."
"There is no question that this customer had a leak in their one plumbing line that was causing a water issue in that area. However, they had water intrusion coming in through their outside perimeter walls and that is the system we designed to resolve these issues. KBS ended up doing the project at no cost to the customer due to the one area."
"Thank you for the kind review."
"Thank you very much for the kind review."
"Thank you for the great review. We appreciate it."
"Thank you very much for this review. We appreciate your business."
"Member, Thank you for the kind words. We really appreciate it."
"Thank you so much for the great review. We really appreciate your business and the kind words. Sincerely, Aaron Stull, President"
"Thank you so much for the review. I will thank Mike personally. Sincerely, Aaron Stull, President"
"Thank you so very much for your review and your business. Sincerely, Aaron Stull, President"
"It was our pleasure to treat you fairly and honestly and solve your basement issues. Sincerely, Aston Stull - President"
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