About us
Family owned and operated since 1907. We repair, re-glue, re-finish, touch-up and re-upholster all furniture. Complete antique restoration process. We are your one stop furniture repair shop. Our workmanship is completed correctly the first time and as if it was going to be placed in our own home. We take pride in our work and guarantee our workmanship. Please call us for an in home estimate or stop by our furniture showroom.
Business highlights
Services we offer
& Amish Built Recliners., Antiques, Brass Polishing, Cane, Carpeting, Color Matching, Consignment, Finishing, Furniture Repair, Lamp Repair Service, Metal Plating, Reglueing, Rush, Shades, Striping, Upholstery, Used Furniture, Weaving
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 95% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 0% |
Not a knick or drip.
Came on time pick up on time.
Dwayne knows his stuff.
We have used them before, same experience.
Grimes did an excellent job for me. I had a sofa and chair made in the 1940's that I love. I bought them 43 years ago at an estate sale. They are well made and very heavy.
I knew exactly what I wanted. Grimes came to my home with fabric samples. I chose the fabric I wanted and they took the furniture back to their shop the same day. Delivery was promised two and a half months later and it was delivered as promised.
The pieces were beautiful! I was very pleased.
This is not cheap. Unless you have expensive furniture it would be cheaper to buy new. However, if you have good pieces that you love reupholstering is the way to go. The sofa and chair cost $7,000 and I haven't seen anything in the stores that would be comparable. I plan on keeping this furniture for the rest of my life.
I know that these pieces will look good for a very long time.
2. I brought in the item (a drive of over 30 minutes), and was told I would be called 'this afternoon'. No call was made from Grimes.
3. I called back 2 days later, left a message. No call back from Grimes.
4. Called 4 days later, and was told I would be called back. No call received from Grimes.
5. I picked up the piece because obviously the company was either too busy or not interested. That's fine, but then why was I asked to bring the piece in?
I completely understand if a company does not want to do minor repairs or is too busy. In that case, the professional thing to do is to decline the work at the initial inquiry. Simply not calling when a promise is made to do so only frustrates the customer and gives the company a bad reputation.
"Dear [removed member name], I'm sorry your experience with us responding to you for a quote on your piece. To be honest with you, I had to go out of town with my aging parents (3rd generation) for 10 days to take care of there needs. We have a great mature experienced team of craftsmen and artist who take great pride in their work, although I'm the one who has to review and quote the projects as I examine them. I will call you personally when I get back in town this week to offer you our in home service to you if you like. Please give us another chance to repair your piece of furniture with pride. Again I am in your area once a week and will come to your location and review the project with you. Thanks, Dwayne Grimes"
"Dear (member name removed), I'm very sorry your china cabinet has taken so long to complete. I had called Mrs and had reviewed the progress on your cabinet and gave her a time frame when it will be completed. I understand your frustration on the time frame it has taken to be completed. I agree with you it has taken us to long to get it back to you. When I picked this piece up I tried to explain to you the complexly of this color and the multiple color steps it takes to achieve this multi color blue china. If I didn't have the confidence in the mature experienced group of craftsmen / artists in our team I would have not even taken this project on based on the level of difficulty it takes to reproduce this multi layered 40 year old color blue to make it look the way it should. We try our best everyday and like to produce the the very best product we can. I feel very confident that you will be very happy with the restoration when I personally return your piece to you. I do appreciate you contacting us about your piece and your concern as well. Thank you for your patients with us on this difficult project, Dwayne Grimes"
Licensing
State Contractor License Requirements
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