Geo. W. Strevig & Sons, Inc

FOR THE RECORD: When we bought our home in 1998, we chose GEORGE W. STREVIG & SONS to install a new heating and cooling system, in part influenced by the high recommendation given us by the former owner. Said heating and cooling system has performed extremely well over the years, and provided very reliable service. We continued using GEORGE W. STREVIG & SONS for maintaining our heating and cooling system. During said service-calls, GEORGE W. STREVIG & SONS maintained that by providing prompt, reliable service at reasonable rates. That ended when in April, 2011, we had ? much to my eternal regret ? a draft-inducer replaced by GEORGE W. STREVIG & SONS. cost $600 to replace. But they were compelled to make THREE additional visits to correctly replace said draft-inducer reflecting poorly on the quality of service and skill level of GEORGE W. STREVIG & SONS. And to add insult to injury, GEORGE W. STREVIG & SONS sends an additional bill ($350!) for added labor in correcting a problem they created in the first place. Our furnace ran perfect before ?Dave? replaced said draft-inducer and his inability to correctly install said draft-inducer was root cause of the misery and additional $350 BILL that followed. FULL DETAILS: Last April (2011) I noticed a squealing sound emanating from my furnace (bad bearing?). I called Strevig?s in Littlestown, PA to service our furnace (they installed it in 1998) and we have dealt with them with satisfaction for over 13 years. We were told it needed a new DRAFT INDUCER and after a few days returned and about 20-30 minutes later left, furnace supposedly fixed. Soon thereafter we discovered the furnace would not ?kick-in? properly, so I called Strevig?s and they returned and corrected the problem. The furnace appeared fixed and I got a bill for $600. Considering the time (less than one hour for both diagnostics and actual replacement of item) that seemed excessive but I paid it knowing I was set for next winter. We never fired up our furnace again until 4 weeks ago (September 2011) . Again we discovered it would not ?kick-in? properly ? the same problem as before. Once more Strevig?s came and after 4 hours left, furnace fixed (so we thought). That evening, the same exact problem was encountered. I left a message that same evening but they never returned my call. A few days later I got through and was told they didn't return my call because my wife had been rude to them. They agreed to have another look and after 2+ hours was informed it was fixed. I was told by the serviceman he had replaced a seal on the DRAFT INDUCER. So, it appears said DRAFT INDUCER was NOT PROPERLY INSTALLED back in April, 2011 or all of this could have been avoided. Our furnace always worked very well BEFORE they replaced said DRAFT INDUCER. Yesterday I got a bill from Strevig?s for another $350 for their inability to install said DRAFT INDUCER PROPERLY and then being unable to properly diagnose THEIR MISTAKE. It would seem I am being billed about $950 total for an item that takes approximately 20-30 minutes in labor to switch out, but it took FOUR trips to correctly install DRAFT INDUCER and in the process charged me nearly $1000 for doing it. We were charged approximately $655.00 for ?Dave?s? labor in re installing the contraption (incorrectly ? as it proved). If it took him at most 30 minutes (1/2 ?hour) to finish the job (incorrectly, as it proved) that means I effectively paid GEORGE W. STREVIG & SONS, INC approximately $1310 per/hr in labor and service fees. Where I come from, that?s akin to ?Highway Robbery?. THOUGH THIS EVENT OCCURRED JUST OVER ONE YEAR AGO, I WANT THIS INFORMATION AVAILABLE FOR PUBLIC AWARENESS. Thank you!