Haller Enterprises Inc
About us
Full service plumbing, heating, cooling, electrical, water conditioning and solar contractor. 24/7 Emergency Service. Haller Enterprises has been prestigiously recognized and voted # 1 in the Lancaster area for having exemplary service in the Plumber, Heating/Air Conditioning, Electrician, Kitchen/Bathroom Remodeling and Duct Cleaning categories by Lancaster Newspapers' readers. PA Home Improvement Contractor #1867.
Business highlights
Services we offer
& Home Automation., Cooling, Duct Cleaning, Electrical, Heating, Kitchen & Bath Remodeling, Residential & Commercial Plumbing, Solar Water Heating, Water Conditioning & Solar. Geothermal Heating & Cooling
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 12% | ||
| 3% | ||
| 3% | ||
| 3% |
The installation team was excellent! They worked very diligently, were very professional, and the end result was a very clean installation. Everything was explained to us in clear detail and they cleaned up everything when they left. They arrived on time and were very friendly.
We have used Haller before for our HVAC and plumbing needs and we will continue going back. Competitive rates plus a high quality product WITHOUT cutting corners.
I would say do not try to schedule your appointment through Angie's List because the provider did not respond. I called after almost 24 hours, and the customer service person did not provide an answer to my question as to "when they check messages from those submitted for scheduling through Angie's list." She simply took my information, and provided me with someone the next day. Therefore, I advise calling them! They did call, as promised, 1 hour before arrival time and before 5 pm because of other plans we had in the household.
Jeremiah was the technician and when entering the house he always put on booties first. He performed diagnostics and resolved the problem and put the new part in the outside unit in like 10 minutes! He also checked the inside unit, and asked us some questions and things to watch for and reviewed what he did with us. He clearly explained everything and asked us if we had any questions. He offered the differences between the service package and non-service package as well without being pushy. Seriously, he did a fantastic job! I wish all my experiences with businesses were like this one. I don't mind paying a little extra for good customer service and no hassles. We returned to this business after having them service the heating unit last year for a part under warranty that broke, and found them through Angie's List. Although we did not have a coupon this time, I feel they are trustworthy and upfront.
reasons. First my Carrier air-conditioning system, which had served me well for
nearly 30 years, with almost no maintenance cost, failed. Second, I had heated
my home with fuel oil using an oil fired / hot water system with which I was
very satisfied since I purchased the house in 1973. I had replaced the boiler
in 1998 and the system was working very well; however, the cost of oil had
literally quadrupled over a couple of years. It was obvious that I needed a new
heating and cooling system.
My initial investigations were in the area of geothermal. I
identified an organization who was a regional leader in this area.
Unfortunately when we attempted to drill the well, which is required for
geothermal, we were unable to do so due to the fact that I lived adjacent to a
floodplain.
I then consulted with two experts in the field of heating and
cooling. After considerable investigation their recommendation was that I
install an HVAC system. The one expert felt that the most competent and
reliable local supplier was Haller Enterprises.
I called them and was contacted by one of their sales
representatives. We went back-and-forth for a period of about three months and
eventually reached agreement on what should be installed and where it should be
installed. The installation occurred in the late third quarter and early fourth
quarter of 2008.
It is my practice to be in my house when people are
performing major projects. As I work out of my house and am self-employed that
is not a problem for me. Hence, I was on-site during the entire installation.
I would later discover that I was not consulted regarding
important decisions that ultimately affected my energy loss.
Our experience with the system from the outset has not been
positive. The consistency and quality of heating and cooling provided by the
carrier air conditioner and the oil fired hot water heater far exceeded the new
system. To be fair the very nature of an HVAC a system is such that it cannot
perform nearly as well as oil fired hot water. From the start there have
been hot spots and cold spots in Summer and Winter throughout the house.
To Haller's credit they have attempted to work with us to
improve the performance of the system. At one point they sent a team of people
in to balance the system more effectively and to alter the configuration of the
air ducts so as to save energy. They did this at their expense, which is
laudable. However, the end result was no better than the original environment.
As I write this I'm sitting in my office, which is in the
basement of my house. The date is February 7, 2013. The heat at the
thermostat in the upstairs hallway is 68° ( the same as the system setting).
The heat in the adjacent master bedroom (5 feet away) is 72°, the temperature
in my office is 52°. The outside temp is 34° and the temperature in the dining
room which is on the floor below the bedroom level is 61°.
Clearly in spite of everything that has been done, and I say
again that Haller has attempted to help, the system is still completely
unsatisfactory.
One final note. In the 30 years that I owned the Carrier
air-conditioning system it functioned above average for virtually all that
time. Toward the end the performance was spotty. However, on balance, I had no
complaints. In those 30 years I spent a total of about $500 including several
cooling recharges toward the end of its life. It was a very reliable, durable
and low-maintenance system.
Several months after I installed the Haller system I received
a phone call from them indicating that my annual maintenance checkup was due. I
pointed out that I had not had the system for a year and the young lady from
Haller pointed out that that was okay and that there was no charge.
One of their technicians appeared at my house and I
accompanied him during his entire visit as is my practice. He checked this and
that and said it was okay. A year later Haller called me again and told me it
was time for my annual checkup. I asked if there was a charge. The young lady
on the phone advised me that it would be $150. I assured her that I had no need
for annual checkup.
One would expect that the technology 30 years later than my
Carrier unit would be such that maintenance will be less required rather than
more required.
"We continue to work with the homeowner on the challenges of heating and cooling a multi-level home. In the process of trying to avoid the high cost of oil, some comfort levels were compromised. We are working diligently to even out the comfort and bring more control to the homeowner on each level of the house. We are confident that our partnership will ultimately result in a successful comfort solution."
Licensing
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