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Grey Dog Plumbing, Heating and AC

1.0(
1
)

Heating and Air Conditioning

About us

Full service Plumbing and HVAC. 24 Hour emergency service, call anytime to speak with representative. Courteous and professional technicians. Flat-rate pricing, know the price before the job starts. Plumbing, water heaters, toilets, sinks, kitchen and bath designed and installed, fix leaks and unclog drains. We use Green drain products. HVAC, install, service and clean heating, oil, gas, electric, boilers and furnaces. Locally owned and operated. Active in the community.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

24 Hour emergency service, call anytime to speak with representative. Courteous and professional technicians. Flat-rate pricing, know the price before the job starts. Plumbing, water heaters, toilets, sinks, kitchen and bath designed and installed, fix leaks and unclog drains. We use Green drain products. HVAC, install, service and clean heating, oil, gas, electric, boilers and furnaces. Locally owned and operated.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-1 of 1 reviews
Kathryn D.
10/2009
1.0
heating & air conditioning/hvac
  + -1 more
We are now on Day 7 without heat and the contractor has not returned our phone calls in the last 2 days.
Description of Work: My husband and I had the Weil-McLain Ultra 105 boiler heating system installed May 12, 2009. We saved up $8,000 to purchase what we believed would be a top of the line product in Weil-McLain. It is unclear to me whether it is the product, the contractor or both that is the source of my complete frustration, but I hope to know the answer to that question shortly. This week was the first time that the temperature dropped low enough to need heat in our home. Since October 15, 2009 it has been between 52 and 56 degrees in my home. The contractor from Grey Dog Plumbing, Heating and Air Conditioning, LLC (PA License #PA011608) first thought that it was a faulty igniter in our brand new, unused system. After replacing the faulty igniter on October 16, 2009 the problem was still not resolved and could not be serviced until Monday (10/19/09). After repeatedly calling the only telephone service that we have for this product and this contractor, we were assured that this problem would be resolved by October 19th. Once I again my husband and I came home from work to find that our home was still without heat. This time the contractor informed us that the entire computer system would need to be replaced and this would only take about 3 days to get the part(s) in for this work. Grey Dog’s consolation prize to us this time was, “at least the weather will be a bit milder this week.” This entire experience has been a disaster and I could not be more disappointed in the product and this incompetent and thoughtless contractor who has placed the burden of heating our home back onto us. Rick has a record of returning one out of every eight phone calls we make to him, and he is the ONLY person who can service the equipment he install. What's more frustrating is that we are completely stuck with this product in our home and could not possibly afford to have it removed. If it were financially feasible for us to start all over again we would. We have been taken advantage of and it's a disgrace that a customer should just have to figure out a way to live in their own home for 7 days (and counting) with an $8,000 system that can't produce heat and no one can fix.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,650
Response from Grey Dog Plumbing, Heating and AC
In response to the members complaint, below is a time line of the events that transpired beginning with the original service call. 1/30/2009 - Serviced customer’s existing gas boiler and fixed leaking water heater. Comments on this service order were that visible moisture was present on pipe at the top of boiler, leak may develop at later date, tech recommenced customer think about replacing boiler and take advantage of High Efficiency rebates offered by the Government. Quote & Contract for new boiler were given to customer on January 31, 2009. 5/1/2009 - Contract accepted, commencement of job. Completed job on 5/14/2009, as listed on the contract, heating system was refilled, radiators bled, start-up procedure and test were conducted to confirm that system was working properly. 10/16/2009 (Friday)- Service call to customers' house, heater not working. Found unit in lock out mode, proceeded to check all connections and gas pressure( 4.8) found all to be in check. Called Weil-McLain Tech support, hours available for support are Monday ~ Friday 9am to 4pm, procedure is to call and leave a message, company support will call back. (It is mandatory that tech performing work be in front of unit, so tech must wait on job site until call back is received.) The last message left on this date was at 3:30, since the Weil-McLain Tech support department closes at 4pm, a call back that day was never received. This procedure often leaves several hours from initial request for support until actual support is given. No tech support is available over the weekend. 11/19/09 (Monday) - Call to tech support, possible resolution from tech support to replace igniter assembly. Part was in at supply house over hour away and our company had to send a courier to pick up piece in an attempt to resolve this issue by days end. Once installed, unit still not working. Left message for tech support, no reply. 11/20/09 (Tuesday) - Arrived at 8:45am at customer’s house to assure call back at 9am when tech support opened. Spoke to tech support, unit still not working, next manufacture suggestion was to replace entire computer module. This particular part needed to be ordered, order was made for rush (by Air). Considered a manufacture malfunction so Weil-McLain paid for module and shipping. . 11/23/09 (Friday) - After receiving the part at 9:45am went directly to customer’s house to install. Hooked up new module, still in lock out mode. Call to tech support, they reconfigured computer. Tried to start boiler, same problem- ignition lock out after 5 tries. Called tech support back stayed on phone from 11am to 12 trying multiple tasks. Final manufacture suggestion was to have engineer & manufacture representative come out and take a look. Was told that manufacture will coordinate that with customer. Call back same day, received at 2 pm from tech support, one more suggestion; it was the spark wire. Purchased wire from supplier and installed it same day, got unit to work. ** Final determination was that unit failed due to manufacture malfunction. Evidence of this is the fact that all parts were sent at no cost ( copy of receipts are enclosed). Comments from local supply house staff and other professional peers are that this Weil-McLain model is new to the market and final manufacturer’s kinks may not have been completely worked out. Unit itself offers a high efficiency rating, thus is costly and not frequently sold in our servicing area. For this reason, supply houses do not stock parts; this leads to several days waiting for parts to be shipped. Unfortunately the members had to experience this time lapse, however a resolution was found within 8 days of initial problem, four of those days were out of our control due to the manufacturer’s hours of operation and lead times for parts. During the time spent at customer’s house, potential plumbing work was quoted. As a courtesy to show our appreciation to the members, Greydog Plumbing, Heating and AC, LLC offered to complete this plumbing work at no charge, the members accepted. That work was done on 10/23/09 and totaled the amount of $485, a copy was left at the job site upon completion. A copy of this receipt is enclosed. As of 10/23/09, no further contact to our company was made by the members. Therefore this complaint signed by the member on 10/21/09 was considered resolved. As as the date of this letter, the unit to the best of our knowledge is working. Not sure what sort of assistance Weil-McLain could be offering to the members as mentioned in their response letter. Not only did the members receive from our company, a new boiler, professional installation, prompt and diligent trouble-shooting work performance but they also received $485 worth of free plumbing work. Our company feels that we have gone above and beyond our limit of service for these customers when the final outcome concluded was a manufacturer issue.

    Contact information

    199 E. Plumstead Ave , Lansdowne, PA 19050

    www.greydogplumbing.com

    Service hours

    Monday:
    11:00 AM - 6:00 PM
    Tuesday:
    11:00 AM - 6:00 PM
    Wednesday:
    11:00 AM - 6:00 PM
    Thursday:
    11:00 AM - 6:00 PM
    Friday:
    11:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    Grey Dog Plumbing, Heating and AC is currently rated 1 overall out of 5.

    Monday: 11:00 AM - 6:00 PM

    Tuesday: 11:00 AM - 6:00 PM

    Wednesday: 11:00 AM - 6:00 PM

    Thursday: 11:00 AM - 6:00 PM

    Friday: 11:00 AM - 6:00 PM

    Grey Dog Plumbing, Heating and AC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Grey Dog Plumbing, Heating and AC does not offer free project estimates.
    No, Grey Dog Plumbing, Heating and AC does not offer eco-friendly accreditations.
    No, Grey Dog Plumbing, Heating and AC does not offer a senior discount.
    Yes, Grey Dog Plumbing, Heating and AC offers emergency services.
    Yes, Grey Dog Plumbing, Heating and AC offers warranties.
    Grey Dog Plumbing, Heating and AC offers the following services: 24 Hour emergency service, call anytime to speak with representative. Courteous and professional technicians. Flat-rate pricing, know the price before the job starts. Plumbing, water heaters, toilets, sinks, kitchen and bath designed and installed, fix leaks and unclog drains. We use Green drain products. HVAC, install, service and clean heating, oil, gas, electric, boilers and furnaces. Locally owned and operated.

    Contact information

    199 E. Plumstead Ave , Lansdowne, PA 19050

    www.greydogplumbing.com

    Service hours

    Monday:
    11:00 AM - 6:00 PM
    Tuesday:
    11:00 AM - 6:00 PM
    Wednesday:
    11:00 AM - 6:00 PM
    Thursday:
    11:00 AM - 6:00 PM
    Friday:
    11:00 AM - 6:00 PM