In June 2014, the diamond fell out of my engagement ring while I was at church. It was in a six-prong setting, and two of the prongs had gotten twisted. I returned to church that Monday, found what I thought was the diamond, and took the diamond and the ring to Koehler's. I asked the saleslady to fix the prong setting and install a new diamond. The saleslady found that what I thought was my diamond was actually a cubic zirconia, and, because it had a foil band around it, it probably was from an earring, not a ring. I agreed to buy a diamond she showed me. She told me the ring would be ready in a week and a half. I heard the saleslady tell me the CZ was "insignificant." She told me she had given it back to me, but I recall that she had had it last. I heard her say that my original diamond had perhaps been either a CZ or not a good diamond. She was haughty and condescending. (The lovely jeweler from whom my husband bought the ring had told us exactly what our diamond was, and offered to appraise it: we had decided to wait. Since then, however, that jeweler has gone out of business.) Nine days later, I called to check on the diamond, and told the store manager about the incident with the saleslady. However, he attacked me and defended the saleslady. His tone was condescending and rude. I heard him say the saleslady has been working in this field for more than forty years, including some time at a prominent jeweler's in Philadelphia. Koehler's had done no work whatsoever on my ring, so I picked it up. My husband and I are now looking elsewhere. My understanding is that Koehler's has been around since 1927, and has always been a family-owned company. I would have preferred to contact the owner of Koehler's and give him or her the opportunity to make this right. However, I have been unable to find contact information for the owner. Koehler's website is unsecured, and I am unable to access it on my computer. Koehler's would do well to retrain their employees to treat customers courteously, and to process jobs in a professional and timely fashion. .
Description of Work: I had lost the primary diamond in my engagement ring because the prongs for the diamond had gotten twisted, and the diamond had fallen out. The jeweler was to replace the prong setting and install a new diamond.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Bruce D.
05/2009
5.0
jewelry stores
 + -1 more
Perfect
Description of Work: Diamon engagement ring design and purchase
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
KATE H.
10/2007
5.0
jewelry stores
 + -1 more
I have used them several times. They always are very pleasant and charge a fair price. Everyone I have dealt with is very courteous knowledgeable and prompt.
Description of Work: They repaired several pieces for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
COLLEEN A.
11/2004
5.0
jewelry stores
 + -1 more
PROFESSIONAL AND HELPFUL. GREAT WITH TIME FRAME FOR WEDDING. NO DELAYS OR PROBLEMS.
Description of Work: PURCHASE OF WEDDING JEWELRY. BRIDE AND GROOM RINGS, GIFT FOR BEST MAN. WEDDING JEWERY FOR BRIDE.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JULIA W.
05/2004
5.0
jewelry stores
 + -1 more
THEY ARE VERY PROFESSIONAL. THEY WENT OUT OF THEIR WAY TO DO THE WORK REASONABLY. THEIR WORK IS ALWAYS TOP QUALITY.
Description of Work: REPLACED STONE IN GOLD RING.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$35
03/2004
5.0
watch repair
 + -1 more
VERA IS ALWAYS HELPFUL AND VERY PLEASANT.
Description of Work: FIXED MY GREAT GRANDFATHERS WATCH.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
03/2004
4.0
watch repair
 + -1 more
THEY JUST CHARGED FOR THE BATTERY AND DID NOT CHARGE FOR THE SERVICE OF INSTALLING THE BATTERY.
Description of Work: CHANGED BATTERY.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$8
MAUREEN W.
02/2004
5.0
jewelry stores
 + -1 more
EVERYONE THAT WORKS AT KOEHLER'S JEWELERS ARE KIND, CONSIDERATE AND PROFESSIONAL. IF YOU NEED A REPAIR DONE QUICKLY, THEY ARE MOST ACCOMMODATING.
Description of Work: RE-SIZED A PLATINUM RING AND CORRECTED SETTING OF DIAMOND.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
02/2004
4.0
jewelry stores
 + -1 more
THE JEWELRY ALWAYS LOOKS BEAUTIFUL AFTER IT IS REPAIRED. LOOKS LIKE NEW.
Description of Work: SELLS AND FIXES JEWELRY.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
02/2004
5.0
jewelry stores
 + -1 more
THIS STORE HAS A VERY PROFESSIONAL AND COURTEOUS STAFF. THEIR WORKMANSHIP IS SPECTACULAR.
Description of Work: NEW SETTING FOR ENGAGEMENT RING.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
Yes, I recommend this pro
$1,000
02/2004
5.0
jewelry stores
 + -1 more
KOEHLERS IS A VERY REPUTABLE AND PROFESSIONAL JEWELER. THEY ARE FAMILY RUN AND ARE ALWAYS FRIENDLY AND COURTEOUS. THEY DID BEAUTIFUL WORK ON MY RING.
Description of Work: KOEHLER'S JEWELERS ADJUSTED THE SETTING IN MY ENGAGEMENT RING AND ALSO CLEANED IT.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2004
5.0
jewelry stores
 + -1 more
ALWAYS GIVE EXCELLENT SERVICE. VERY PROFESSIONAL. JEWELRY NEVER LEAVES THE STORE.
Description of Work: REPAIRED BROKEN BRACELET.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
12/2003
5.0
jewelry stores
 + -1 more
KOEHLERS WAS VERY RESPONSIVE TO MY NEEDS AND MADE REPAIRS IN A VERY REASONABLE AMOUNT OF TIME. EXCELLENT CRAFTSMANSHIP AND A JOB WELL DONE. THE STAFF IS VERY POLITE AND GO OUT OF THEIR WAY TO PLEASE THE CUSTOMER.
Description of Work: SENT RING TO BE REPAIRED, DIAMONDS WERE LOOSE AND FITTING NEEDED TO BE FIXED.
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*Contact business to see additional licenses.
Service Categories
Jewelry Sales/Design/Repair,
Watch Repair,
Clock Repair
FAQ
KOEHLER'S JEWELERS is currently rated 4.8 overall out of 5.
No, KOEHLER'S JEWELERS does not offer free project estimates.
No, KOEHLER'S JEWELERS does not offer eco-friendly accreditations.
No, KOEHLER'S JEWELERS does not offer a senior discount.
No, KOEHLER'S JEWELERS does not offer emergency services.
No, KOEHLER'S JEWELERS does not offer warranties.
KOEHLER'S JEWELERS offers the following services: WATCH REPAIR, SIZING, JEWELRY RETAIL, JEWELRY REPAIR, CLOCK REPAIR.