Terminix - Lancaster -Termite & Pest Control

I pay $137/mo for quarterly service. The technician used bug spray from an aerosol can to do the walls of the interior basement. He did not do an exterior service. It snowed yesterday and there are no foot tracks in the snow around the house. The prior service, they did not spray outside either. This is ridiculous. Probably why I have really large spiders coming in the house. This branch is a joke and I'm stuck in a contract where I have to pay but they don't have to provide me with the appropriate level of standard service?? I want them to cancel the contract, stop charging me, and never come back.

DO NOT USE THEM!! Absolute horrible service. They charged me $1200 and never did the work, never show up, don’t return phone calls or messages. THE WORST!

2 No Call No Shows THAT RESULTED IN THOUSANDS OF DOLLARS OF DAMAGES. Contacted their legal department after they refusednto.handle this situation. The following email is what I sent them. DO NOT TRUST THUS COMPANY!!! Good evening. Thank you for the email. It is clear that perhaps both litigious action needs to move forward against Terminix as well as each employee that was involved in this situation, to include the misrepresenting of the individual who called and stated he was the branch manager and then ignored my situation when he left for military duty. What sending these pdfs it demonstrates an attempt to deny wrong doing by assuming that a regularly scheduled treatment excuses the contractual obligation of your company to perform.inspections when requested by the client. Where as an infestation may not be evident during regular inspections it does not mean that an infestation occurs between them and it was your job to ensure that the contractually obligated requested inspections were completed; this did not occur. Instead your staff and company ignored my requests and when scheduled on two occassions were no call-no shows with a promise to have a technician arrive at my home as guaranteed. I clearly communicate a potential mite infestation due to the dust I noticed and collected in a bag for the technician tasked to be at my home could inspect. Due to the time that passed damage did in fact occur so you could expect that I will go forward with litigious action against both your company and all employees involved in the failure and misleading conduct that occurred. I have sent a detailed demand to the individual you referred me to in your legal department making it clear that as a combat veteran with severe PTSD that I would seek both damages to my home but punitive damages against all individuals involved for the failures that resulted in thus situation. At this point it is as much about principle as anything else. Dr. Donald Mason, MBA, MCJ U.S. Army (Ret.) Veteran U.S.M.C./U.S.A.F.

They missed our first appointment window (I waited 2 hrs for them, took time off work, and got a call within 10 min of time window being over that they couldn't make it, to reschedule). Second appointment the inspector shows up, I sign a contract with them and schedule the first visit for the next day (to actually do the treatment). They never showed, so I waited for 2 hrs for them, again, taking time off work. I cancelled the contract on the spot. Also, as part of their pitch, they say they use 'commercial strength' bait for mice/rats, and that you need a license to use it... I'm not sure if this is true or not for companies, but as a home owner, you can just buy the stuff on any online retailer... no 'license' required and there's plenty of products out there with 'commercial strength' (same as what they use) that you can buy perfectly legally. I bought all this myself for less than the price of one single visit... fyi. Hence my ratings for service and price.

I love my bug man, I've never said that about any of my bug men. His name is Jim.

Did a great job with price less than other exterminators in the area!

Great job!

I did not actually use their services. I did not have a very positive experience with the technician who came out. He came out and seemed very elusive. I had asked for a written estimate and he was hesitant to give me that. I didn't feel that what he did give me as an estimate was supportable because he basically said that he was guessing. So I didn't really care for Terminix. They did work around my scheduling very well. They were there on time. I think the technician was fine until I actually asked for a written estimate and I started asking questions as to how if they couldn't specifically tell me if I didn't have any pests. How they could come up with a cost structure for it. I wouldn't say it was a poor reflection on the company more towards the technician.

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We've been using Terminex for years and have been happy with them. 
This review is *only* for the local Lancaster Terminex office and our regular technician.  This review does *not* apply to customer service from the Memphis Office.

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“I called to get a report once or twice and they never gave me a report and that was a little disappointing”

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