Red Rose Pool Service, LLC

We had our concrete pool refinished in April 2021. This included new coping and tile work around the pool and the spillover spa. At the same time we also had them replace the pump. A year later we had them replace the DE filter with a cartridge filter. The pump, which they had installed, was too strong for the cartridge filter that they put in, and it kept destroying the cartridges. It took two visits from technicians before they realized what the issue was and the solution was to set the pump parameters to not go above 2800 RPM. So, they sold me a filter system that was too small for the pump that they had previously sold me. In 2024 we started noticing a lot of patches of blue showing through the plaster finish of the pool. I was constantly having to clean the cartridges of the filter system, about every two days, which were caked up with a bluish green powder. When we contacted Red Rose, they pointed out that the warranty had expired. The same summer we started having tiles fall off of our spillover spa. I understand that these items were out of warranty, however, one would expect that they would last more than 3 years considering the $24,450 we spent to have the pool refinished. I find this unacceptable and highly finding a different company to install or refinish your concrete pool.

Today we had two technicians come out that were a pleasure to work with. They got the pool cleaned and chemically balanced and fixed the pool sweep. Please send Will and Armani again. Plus they fit the bill for good looking pool boys. 😆

Wonderfully helpful and friendly crew.

Armani and Rob did a great job. Cleaned up area when done. They were nice to work with.

Evan and Jordan did great . They made me change my mind about represents pool services. Very friendly, professional, answered all questions with patience and clarity. I know much more about my pool , the motor and their workings. Thank you Evan and Jordan.

Do not walk away from this company, Run

Courteous, friendly, and very responsive to needs.

It was a pleasant experience from start to finish

Great job!

A little more than one hour of work was finished over two sessions over 6 days. Someone had to return to fix some holes in the grout. The workers did nothing to clean up the grout on the pool deck, on the tile, and worst of all, on the bottom of the pool. A manager offered to have someone return to do the clean up in the pool, but I had most of it cleaned up by then.

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They didn't complete the work they were hired to do. Called twice and both times they said they will call back but NEVER called. They sent out guys to check the filter. They said it was too small for the pool and they could give me one for over $1700. I talked to the builders of the pool, they said and I quote, " they are liars. "

Attention to detail is fantastic! I have worked with them for fifteen years, and they are a pillar in their community.