Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Geo Icon

One Hour Heating & Air Conditioning

4.7(
385
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,

About us

At Rohrer's One Hour Heating and Air Conditioning we are experienced in providing installation, repairs, and maintenance to heating and air conditioning problems in Central PA. We provide heating and air conditioning installation, repairs and maintenance using only quality parts and equipment. We provide only items that we can put our brand name behind. You are the most important person in our career and we will never forget that. At Rohrer's One Hour heating and air conditioning our residential technicians are properly trained, licensed and insured. We are family owned and operated and live right here with you ready to serve you. We will provide you with 24 hour emergency services at no extra charge. We call it weekend, night or day... same low price you pay. And with our guarantee, you know you'll be 100% satisfied with the results. So, for your heating and air conditioning service, repairs or installation contact us.

Business highlights

Emergency services offered
66 years of experience

Services we offer

& Sealing, & Thermostats., Air Handlers, Boiler, Duct Cleaning, Furnaces, Heat Pumps, Heating & AC – Air Conditioners, Tune-Ups

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7385 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
9%
3
1%
2
1%
1
3%
Write a review
Showing 351-375 of 385 reviews
Elaine S.
Mar 2014
5.0
Yes, I recommend this pro
$50

A little bumpy with scheduling  - I didn't enter preferable dates and got a message one evening that they were coming the next morning.....I went ahead with it but couldn't be there the whole time....no problem but could use improvement.


Response from One Hour Heating & Air Conditioning

"Thank you for your review and feedback. Let me apologize for the scheduling trouble. We tried to reach out to you through the AL message center, but should have tried to make phone contact as well. I apologize for the confusion and we are working to better fit our process. Thank you for providing your experience. Thank you also for your business in allowing us to serve you. We appreciate it."

Valerie Z.
Mar 2014
5.0
Yes, I recommend this pro
$49
They were punctual and with a reminder call. Were very clean and polite. Was not high pressure about signing a service contract. Was very pleasant and respectable.
Michael M.
Feb 2014
5.0
Yes, I recommend this pro
$49
He explained everything to me. He was very nice and he outlined everything that needed to be done. He was very knowledgeable and clean.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review! I'm glad that we could provide a professional service to you. We appreciate your business and your feedback!"

Michelle S.
Feb 2014
5.0
Yes, I recommend this pro
$400
They were wonderful. It was cold out and we did not have heat. I called the number and spoke with someone who took the info and then dispatch called me within a few minutes. They even offered that if I wanted to wait until monday, I could save some money on the service call fee. I couldn't wait but appreciated greatly that they mentioned that. The company explained that the trucks are loaded with parts,and that it was guaranteed that thy would leave the house with the problem fixed. They also don't charge for time spent, just the level of service needed. One flat fee. The man covered his shoes with booties when he came into the house, and was fast, polite, and efficient. He explained what was wrong, and was done quickly. He also Did not do a thing until I approved the work, and it was all explained. I have a home warranty service that should have been there to help me with this problem. My service with American home shield did NOT feel that no heat in a cold old house with snow on the way was an emergency. AHS said it would be a 48 hrs until I was just scheduled, and they couldn't tell me what was considered an emergency. I am so thankful for the great and efficient service with one hour heating. They have a warranty plan that I will be switching to after my experience with them.
Response from One Hour Heating & Air Conditioning

"Thank you so much for your wonderful review and compliments. I'm glad that we were able to restore your heat for you so quickly. We have had quite the winter and if nothing else, it's important to have a warm place to call home. Thank you for sharing your experience and for allowing us to serve you. We appreciate it!"

Mary B.
Feb 2014
5.0
Yes, I recommend this pro
$29
I purchased an Angie's List Big Deal for this service and they are good. They are very professional and are excellent. One service person came out, they cleaned up after themselves and wore the little boots into my house. I chose them because they have a very good reputation in my area and I liked the Big Deal. They are good at their jobs and arrive on time. They put in a furnace for us and we have a maintenance contract with them so the most recent service did not cost anything.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review and your longstanding business! We greatly appreciate your history with us and I'm glad that we are still able to provide you the same service you have come to expect. Thank you!"

Carole F.
Jan 2014
5.0
Yes, I recommend this pro
$3,800
.
Response from One Hour Heating & Air Conditioning

"Thank you for your review! We were happy to be of service to you and appreciate you letting us know your feedback. Thank you."

Maryanne D.
Oct 2013
5.0
Yes, I recommend this pro
unknown
Response from One Hour Heating & Air Conditioning

"Thank you so much for sharing. We appreciate the review and your business!"

Timothy J.
Oct 2013
5.0
Yes, I recommend this pro
$99
It went well.  He let me know what was wrong with it.  He suggested what we do and when to do it.  He also provided me an estimate.  He also let me know we should do an annual service for the A/C and one annual service for the heater.  He also let me know we need to refill the coolant.
Response from One Hour Heating & Air Conditioning

"We are happy to help! Thank you for sharing your story with us and allowing us to serve you. We appreciate your business and your review."

R. W.
Sep 2013
5.0
Yes, I recommend this pro
$7,000
After an unsatisfactory experience with UGI, I decided to use Angie?s list to find an alternative to replace our furnace and air conditioner which led me to Roher?s One Hour.  Aaron Buckwalter came to our home to discuss our needs.  He was outstanding in every way, and as a result, Roher?s moved to the top of my list. His proposal gave us a range of equipment options to choose from.  I intended to wait until after the cooling season to have the new equipment installed. When the air conditioner failed, I called Aaron and he arranged to have the work done the next day including duct cleaning!  The installation crew and Install Manager Matt Sawadsky arrived at 9:00 AM.  The lead installer was Mike Greiner assisted by Chris Gehman, Kyle Greiner, and Seth Goshert.  Aaron arrived shortly thereafter to make sure everything was on track and to review our expectations of the project.  Matt also discussed aspects of the project with Aaron and me and he stopped by a time or two during the day.  The crew was professional and friendly and a pleasure to have in our home.  By 5:00 PM, they had completed all the work and we were enjoying the air conditioning.  I have had many years of personal and professional experience with service providers and Roher?s One Hour performed at the highest level.  We will be moving our service contract to them.  They will be our choice going forward and our recommendation to others.       


Response from One Hour Heating & Air Conditioning

"Thank you so much for your review! We were happy to be of service to you and walk with you through this process. I'm glad you found our installation team and personnel to be top notch. We are proud of our team, technicians, and comfort advisers. Thank you for allowing us to serve you and we look forward to helping with anything you need in the future."

Jonathan M.
Aug 2013
5.0
Yes, I recommend this pro
$4,800
We were very happy with them. It did seem like a really well-run company. They were very efficient. They were able to come out and install the unit much faster than anybody else was able to do it.
Response from One Hour Heating & Air Conditioning

"Thank you so much for sharing your story with us. We are happy to provide prompt and professional service to our clients and I'm glad that you are satisfied. Thank you for allowing us to serve you!"

Frances D.
Aug 2013
5.0
Yes, I recommend this pro
$3,000
Overall experience was excellent. Quality of work was exceptional. Professionalism and technical knowledge were top notch .Work  was completed very efficiently and with minimal disruption. They were extremely courteous and punctual. 
Response from One Hour Heating & Air Conditioning

"We aim to please and I'm happy that we could do so with your installation. Thank you for trusting us in your home and allowing us to serve you. I'm sure you will be happy with your new system!"

Carolyn A.
Aug 2013
2.0
$445
I was already angry over paying way too much to replace a $50 condensate pump less than a year ago with this company, a replacement that required the technician to remove 4 screws, put the new pump in place and reconnect the drainage tube. That work took all of 10 minutes including diagnosing the problem. Then when I called this spring to schedule my yearly service I had already paid for in July of last year, first I was told there would be a charge. Then when I explained I had already paid for this, I was told my record showed I'd already received 2 yearly service calls. The girl I spoke to had to check with someone and call me back. No one seemed to know if I had originally paid for two yearly services or one, and they thought I had already had service. This is probably because after I paid for the condensate pump repair in 2012, I received several phone calls for two weeks trying to schedule a yearly service. I kept telling them I didn't need service now but wanted it in the spring of 2013. Now in 2013, they thought I'd already had the yearly service I had prepaid for. I called the office a few days later to try again to schedule the yearly service, as I never heard back from them. This time the woman I spoke with got an answer for me relatively quickly (she still had to look through the record and call me back, but at least she did this quickly). Then when she called back, I was told there were no appointments until the end of June (it was March when I first called). So much for being put at the front of the line for service, which was supposed to happen with this yearly plan. When the serviceman came out, he brought paperwork that showed he was supposed to bill me for the service, even though I had already paid for this and told them this! He had to go out to his car to call them and check it before he would service my unit. And after this, this company had the nerve to have him give me a new contract he was supposed to have me pay for and sign up for another year of service! The service itself went ok- I think. I was told everything was fine with my electric heat pump, and it didn't need Freon or anything. The service went very quickly, and the technician was polite. 3 weeks later, my AC started blowing hot air out the vents, and cold air out the top of the outdoor unit. I called to ask them to come out, as I thought this could mean the Freon wasn't at the right level or adjusted right. I was told I would have to pay for a service call (so much for the assurances I received that all of their work was guaranteed). I asked for a manager, and he told me that they only guarantee repair work or install work, and not any yearly service work they do. They wanted $79 just to come out, and the manager told me this was a special deal he was giving me instead of the $99 rate. I called another company instead who came out for less as their regular rate. In summary, I would never use this company again for anything, as they are more expensive by far than just about anyone else out there, and they don't stand behind their services.
Response from One Hour Heating & Air Conditioning

"Thank you for your feedback and expressing your feelings. We appreciate hearing about your experience. I apologize for the confusion and frustration that you endured during the multiple phone calls. We regret not being able to clarify the situation more quickly and efficiently. I also apologize for the breakdown in communication between the office and our technician, adding to the confusion. I’m glad that your service experience with our technician was a positive one. Our technicians are highly trained and simply want to help bring clarity to any situation before proceeding. Thank you for the compliments. I know it can be frustrating to experience a breakdown in your HVAC system, especially after it was just cleaned. We qualify any revisit with a potential service call fee because we have not been able to assess the situation yet. If the breakdown dealt with anything that we had worked on, of course we would stand behind it and there would be no service call fee. However, until we are able to determine the scenario, we try to bring clarity upfront in case the issue is completely unrelated. We regret your dissatisfaction with our services and the unfortunate confusing circumstances. We realize that there has been a lot of frustration experienced that we would like to resolve if possible. Is there anything that we could do to remedy this situation? We are open to discussion. Again, thank you for your feedback."

Kevin C.
Jul 2013
5.0
Yes, I recommend this pro
$8,000
They did an outstanding job and we were totally satisfied.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review! I'm sure that you will enjoy your new system this summer and beyond. Thank you for your business!"

David H.
Jun 2013
5.0
Yes, I recommend this pro
$150
It went well.  They were on time & performed well.  However, their prices are on the high side.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your business and for your review. We are thankful to be able to serve our customers and look forward to serving you again."

Tom D.
Jun 2013
5.0
Yes, I recommend this pro
$321
Rob Clark did a great job and was very honest which is most important to me.
He went the extra mile and I will be requesting him in the future.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review. We hold integrity as one of our highest values in serving our customers and I'm glad that our technician was able to meet your needs. Thank you for your business!"

Barbara P.
Jun 2013
5.0
Yes, I recommend this pro
$300
The service man arrived 30 minutes early - which was good. He introdcued himself and asked what was happening that I needed service. He then proceeded to explain to me what he was going to check and why. When he was finished checking the unit, he sat down with me and discussed options. My unit is 14 years old and nearing the end of its "life", so we discussed how to move forward with the options presented. Even though the unit should be replaced in another year or two, he did not try to sell me a new one, nor did he "push" the most expensive option of service on me. After choosing the option that best fit my financial situation, he finished the service call. This is my first experience with servicing a central air unit, I had no idea on what to expect nor the cost. When presented with the bill, I was pleased with the price - it was less than the other businessses I had researched. He was very professional and treated me with respect. When the time comes to replace my unit, I will seriously think about using them again.
Response from One Hour Heating & Air Conditioning

"Thank you for your review and I'm glad that we were able to meet your expectations on our first visit. Our technicians are excellent at talking with our customers and I'm sure you were able to experience this with Aaron. Thank you for allowing us to serve you and we would welcome any discussion you would like to have when it comes time to replace your unit. Until then, stay cool. :)"

Mary L.
May 2013
5.0
Yes, I recommend this pro
$500
They were great. They came out next day. I was very impressed how quickly they repsonded. They answered all of my questions patiently and happily. I signed up to have them do future maintenance since I was so pleased with them.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review. Punctuality and professionalism are two of the highest priorities we strive to show to our customer. I'm glad that your technician was able to serve your needs. Thank you very much for your business and for scheduling more in the future. We look forward to serving you again!"

Dorothy C.
May 2013
5.0
Yes, I recommend this pro
$149
We have used this provider a number of times and, as usual, were very pleased.
The service specialist arrived right on time
.
He covered his shoes before  entering our home.
He  performed the service on the furnace, leaving with us a comprehensive
list of what he had done. He also went over some of it verbally.  I like
having things explained. He also checked the thermostat and changed the
batteries. He left the old batteries with us because they still had use
in them.
The serviceman was very professional  in his demeanor and courteous and friendly as well.
We would certainly use this company again.

Response from One Hour Heating & Air Conditioning

"Thank you very much for your review! We appreciate hearing feedback from our customers and I'm glad that our technician was able to meet all your needs. Thank you for your business."

Thomas D.
Apr 2013
5.0
Yes, I recommend this pro
$200
Good job.  No complaints.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review. I'm happy that we could help. We look forward to serving you again!"

S B.
Feb 2013
5.0
Yes, I recommend this pro
$280
Very good!  Unfortunately, I don't remember the exact date as to when the services were performed...I'm writing this review on 2/18/2013.
My central air conditioner "broke down" during one of the hottest times of the year (sometime in August, 2012); unfortunately, I didn't find this out till about 8:00 pm when I noticed that my fan was running continuously - literally, without stopping and blowing nothing but hot air.  Not to mention that I was sweating like crazy after being in the house for over an hour.  I called Rohrer's and was told that the technician couldn't come out till 11:00 pm that night so I told the lady that I'll just wait for someone to come out the next morning.  The guy came, and I remember that he was on time (if I remember correctly, he was at my house at 8 am; sorry but I'm horrible with peoples' names!).  He told me that I did need a new capacitor, so I agreed to him installing one.  If I remember correctly, the price was $278.00 for the part and labor.  I had cooler air in my house within the next 1-1/2 hours, and the A/C worked throughout the rest of the summer and most of the fall.  I'm very pleased with the prompt service and repair.
Response from One Hour Heating & Air Conditioning

"Thank you for your review! I'm glad that we were able to remedy the situation for you quickly. I'm sure your air conditioner will continue to provide you with cool air this summer as well. Thank you for being one of our customers. We appreciate your business."

Kerri M.
Feb 2013
1.0
$100
Also I would like to cancel my Angie's list membership...I will not be using this service again.
Response from One Hour Heating & Air Conditioning

"Thank you for your review. We greatly value the feedback of our customers in helping us improve our business. We were called to the home of this client to examine a unit that was not blowing air. The unit was approximately 10 years old, and the client requested information on replacement. After our tech arrived, he found the system low on refrigerant and suggested that the client meet with one of our comfort advisors. Our comfort advisor met with the client to explore possible solutions for the specific situation. We were called as a second opinion for the heating and cooling needs after the client had already met with her existing service provider. It is not our practice to “bash” the competition and we are not sure why the client felt this way. It is also not our practice to provide quick fixes, but to completely understand the needs of the client and house so that we can present the best options available. After the comfort advisor did his initial analysis (in combination with our technician’s findings), he discovered possible deficiencies with the heat pump and the home’s air duct system. He determined that replacing the system alone would not be the best possible solution. Our comfort advisor concluded the meeting with the understanding that the client would call us again to setup a follow-up appointment where we would discuss solutions. After the initial meeting, the client never called, so we reached out to setup a follow-up appointment. However, by then the customer had already decided to use her existing service provider. We were never able to present our findings in a complete manner. We work with all of our customers to provide them with a comprehensive understanding of their home and their options. It is important to us that the client understands all of the possible solutions. Judging by our Angie’s List reviews, we make no exception for Angie’s List members and it is confusing as to why this client felt otherwise. We regret the dissatisfaction that this customer felt, and perhaps had the frustration been communicated to us sooner, we could have avoided this misunderstanding."

MacDonald S.
Jan 2013
5.0
Yes, I recommend this pro
$8,000
The company provided a bid and assisted in coordinating the change from an old, outdated, oil boiler to a new gas fired boiler for my hydronic heating system.  They handled the negotiations, permits and other details with UGI.  After UGI installed the gas service to my home, One Hour installed a new hydronic gas fired heating system.   Despite my doubts, the crew successfully installed the new system and had my heating system working in one day!!  This included the removal of the oil in my tank and the removal of the tank and exterior pipes as well as repair to the openings in my basement wall from the old pipes.
Special thanks to Preston, my sales rep, who handled the whole transaction smoothly.
The initial crew of five handled the work expertly and left an exceptionally clean work site in my basement.  It was clear that each crew member had a specific job (electric, plumbing and installation of the new heating system) They were especially attentive to cleanliness, wearing their work booties over their work shoes when upstairs and using long runners in the finished basement to insure no marks or dirt were left on the floor.  They also carefully inspected all the new gas lines to insure that there were no leaks. 
I would highly recommend this company for any work related to heating or air conditioning.  They also perform all my repair and maintenance work on both the A/C and heating systems and always do excellent, clean work.

Response from One Hour Heating & Air Conditioning

"Thank you very much for your review. It is our pleasure to make transitions as smoothly as possible. That is why we handle the permit, removal, etc. to put as little burden on the home owner as possible. We appreciate your kind words and hope you enjoy your new system."

Kathryn L.
Dec 2012
5.0
Yes, I recommend this pro
$6,000
Great service. We couldn't ask for more. We signed on for their service plan because we have found in the past that we get our money's worth.
Response from One Hour Heating & Air Conditioning

"Thank you very much for your review and for your business. I hope that your new unit is everything you need and more. Thank you for your continued loyalty to our company now and through the years. We appreciate you as a customer and look forward to continuing to build our relationship in the future."

Jason M.
Dec 2012
5.0
Yes, I recommend this pro
$400
He left, and the house cooled off!
Response from One Hour Heating & Air Conditioning

"Thank you for your review! I'm glad that we were able to remedy the problem for you and restore your comfort. We look forward to serving you again."

Carolyn A.
Nov 2012
2.0
$434
Tech was friendly, polite, and professional. knew immediately what the problem was, but did test to be sure. Replaced pump to system, which required removing 4 screws and installing new pump to outside of unit. The problem I had with this was that pump was available at home depot for $60, and I didn't think labor of removing 4 screws and putting them back in place to secure new pump is worth over about $50 worth of labor. The only way I could make this service call remotely cost effective was to pay about $100 extra (included in price of $434) so that my unit will be serviced by them come spring and any additional problems with this pump will be covered- otherwise it wouldn't have been. The problem is the way their fee structure is set up; if the part you need is listed at the close to $300 price to replace, that's what they charge, regardless of the labor involved. To be fair to the tech, he even looked embarrassed by this, and called the office to double check before charging me. I also was not pleased that my new pump was left hooked up to old tubing filled with sediment, as the tech told me the company doesn't carry this tubing on their trucks. they could get it for me if I wanted- at an additional price. I certainly felt for the price of the part and the labor I was paying, they could have thrown in the tubing (about $7 when I bought it myself at the local hardware store) and provided the labor to replace it. I felt leaving the old sediment filled tubing was definitely risking sediment to the new pump, which would then require another replacement. then when I called into the office the next day as I had some continued problems with water, i found out the pump I replaced was actually only covered for problems for 30 or 60 days, I can't remember which, so my biggest reason for purchasing the protection policy was not valid. As I am disabled and supporting two children on social security, I couldn't afford to be overcharged like this.
In the future, I would call this company only if I had some very difficult heating or AC problem that another company couldn't fix.
Response from One Hour Heating & Air Conditioning

"Thank you for your feedback, and I apologize for your dissatisfaction. I wanted to respond to a few of the points you referred to in your comments. Prices can be a confusing thing because it's not always clear as to what ingredients determine a certain figure. Our prices are based on several factors including: quality materials, 2 year warranty on any installation, highly trained and experienced techs, fully stocked trucks, a scheduling department that guarantees time windows, etc. All of these factors we feel are elements that our customers desire and of course they are not free to maintain. In this case, our tech knew exactly what to do and how to do it, testifying to his expertise. You may be able to buy a pump at a box store for $60 but I have no idea if it's the same quality pump as the ones we install. Our price includes the pump as well as the installation and professionalism required to restore the system to a working condition. Our price also includes a 2 year warranty. It seems as though this was never explained or not fully understood, and for that I apologize. Anytime we install something we are married to it for 2 years. If something goes wrong with it in that time period, we are responsible. This peace of mind again builds value and explains why it costs more than a pump you would buy at a box store. We do offer a maintenance agreement and I thank you for joining. This membership does much more than just provide discounts on parts and labor. It also provides a full safety inspection and cleaning of your HVAC unit. The membership also includes discounted service call fees and priority service. A maintenance agreement is not required for warranty on an installation such as this, and again, I apologize if that was not understood or communicated. I'm glad that you found our technician to be "friendly, polite, and professional." We invest a lot of time into training our servicemen to be kind and knowledgeable in the home of our customers. I am sorry that you feel dissatisfied with your service and hope that I have been able to shed some light on the value we bring as a business into your home."

...
Showing 351-375 of 385

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

One Hour Heating & Air Conditioning is currently rated 4.7 overall out of 5.
One Hour Heating & Air Conditioning accepts the following forms of payment: CreditCard
No, One Hour Heating & Air Conditioning does not offer free project estimates.
No, One Hour Heating & Air Conditioning does not offer eco-friendly accreditations.
No, One Hour Heating & Air Conditioning does not offer a senior discount.
Yes, One Hour Heating & Air Conditioning offers emergency services.
No, One Hour Heating & Air Conditioning does not offer warranties.

Contact Information

516 Running Pump Rd, Lancaster, PA 17601

Share project details to get started.