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Neffsville Plumbing & Heating Services

Plumbing, Heating and Air Conditioning Service, Drain Cleaning,

About us

Neffsville Plumbing, Heating & Cooling Services has been committed to serving Lancaster County residents for more than 77 years. We are a name you can trust and provide guaranteed expert, professional service for your plumbing, heating, cooling, drain and water treatment needs. Our technicians are extensively trained and licensed, drug tested, and security screened for your peace of mind. Call Neffsville at (717) 288-9700 at the first sign of trouble!

Business highlights

Emergency services offered
85 years of experience

Services we offer

Plumbing repair and installation; HVAC repair, maintenance and installation; drain & sewer cleaning; water heaters, water softeners, wells & pumps; full bath remodels.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

5%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.488 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
8%
3
6%
2
7%
1
5%

Filter reviews by service

Showing 26-50 of 88 reviews
NICK S.
Sep 2015
5.0
Yes, I recommend this pro
$100
Good attention to detail.
Response from Neffsville Plumbing & Heating Services
"Dear member , Thank you for your feedback and for taking the time to post your review . Rick Groff"

John T.
Sep 2015
5.0
Yes, I recommend this pro
unknown
Response from Neffsville Plumbing & Heating Services
"Dear Member , Thank you for sending in your feedback and rating .I do appreciate your continued use of our services...Thanks ! Rick Groff-pres."

Barbara M.
Jun 2015
5.0
Yes, I recommend this pro
$10,200
unknown
Response from Neffsville Plumbing & Heating Services
"Dear Member , We appreciate your feedback and are delighted the fact you are pleased . rick Groff - pres."

Victor H.
Jun 2015
2.0
$35,000
.*** UPDATE *** The cracks in my drywall are back and i was told that they were taken care of.

Nicole H.
Jun 2015
5.0
Yes, I recommend this pro
$122
It was easy to set up the appointment. They called that day to see if they could come earlier than planned, which worked out well. The guy was very respectful and explained everything to me. And they sent me a thank-you card afterwards. I would definitely use them again!
Response from Neffsville Plumbing & Heating Services
"Dear Member , Thank you for the review . I am glad everything went well . Respectfully, Rick Groff - pres."

John C.
May 2015
5.0
Yes, I recommend this pro
unknown
Response from Neffsville Plumbing & Heating Services
"dear Member , Thank you for rating our Service visit . Rick Groff - pres."

Stephen S.
Feb 2015
4.0
Yes, I recommend this pro
$1,000
unknown
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thanks for the review . Respectfully, Rick Groff-pres."

Paul D.
Feb 2015
5.0
Yes, I recommend this pro
$400
unknown
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thank you for the review . Glad to hear it was caught in time before the pipe split and burst ! Rick Groff-pres."

Gail A.
Jan 2015
5.0
Yes, I recommend this pro
They are prompt, efficient, and courteous. They are fair in their estimates. They are very professional. They are our go-to people. They have done many jobs for us in the past. We have service scheduled with them this week, in fact.
Response from Neffsville Plumbing & Heating Services
"Dear member , Thank you for your review . It is most gratifying and the ultimate gift of trust from your many years of patronage . It is because of customers like yourselves we still love what we do . Respectfully , Rick Groff-pres."

Ronald M.
Dec 2014
5.0
Yes, I recommend this pro
$650
it went well. they troubleshot the problem and determined the blockage was out at where the house drainage line connects to city sewer line. they used auger to clean out the debris causing the problem and all is well now.
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thank you for the outstanding review .We were glad to get you back in business ! Rick Groff-pres."

STEVEN B.
Nov 2014
4.0
$800
It went fine, but cost way too much.
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thank you for your review . Rick Groff-pres."

Maria S.
Oct 2014
5.0
Yes, I recommend this pro
$400
Went well.
Response from Neffsville Plumbing & Heating Services
"Dear member, Thank you for the review....enjoy your shining new sink ! Rick Groff-pres."

Debbie T.
Oct 2014
4.0
$3,000
The job itself was excellent.  The workers are very professional and the response time from the company was also excellent.  The price for their work is what I would consider "extremely" high when compared to others in the area.  Yes, they are very good and do quality work, but you do pay for it..  I would consider an estimate from them in the future for any work I need done, but I would get a couple of estimates to compare before doing the work.  
The first time we used Neffsville to replace our well tank and change the faucet hook ups for our washing machine, we were very happy with the work and the price didn't seem all that outrageous for the time and materials for that job.  
The second time we had Neffsville out to our home we were also very pleased.  Neffsville actually saved us money that time by going over the work from the previous company and letting us know that our heat pump was actually not bad and we did not have to get a whole new system!  Again, the employee was very professional and knowledgeable.  
All in all, Neffsville is a good company, very professional and does do quality work, my only issue is their pricing.  If you don't mind paying more for quality work, they are the company for you.  However, I'm sure there are other contractors out there who also do quality work but have lower overhead costs so can keep prices down.
Response from Neffsville Plumbing & Heating Services
"Dear member, Thank you for your review and your input . Rick Groff-pres."

Andrew H.
Oct 2014
5.0
Yes, I recommend this pro
$2,200

I called about my sewer line being backed up. They came out that day unclogged it and showed up the next day to repair it. They were extremely nice and professional, explaining in detail the problem and fixing it. I will definitely be calling again when a problem arises.


Response from Neffsville Plumbing & Heating Services
"Dear member , Thanks for the review. Sewer dig-ups are never fun and always come as an unwelcome surprise . We are glad we could get you back in business quickly and that you were pleased with the over-all process . Rick Groff-pres."

Kelvin S.
Sep 2014
5.0
Yes, I recommend this pro
$7,500
They were amazing. They are not the cheapest but they do it right. They got done quickly and they did it correctly. They were very meticulous about their work. You do not have to have somebody come back and take a look at it.
Response from Neffsville Plumbing & Heating Services
"Dear member, We appreciate your review.Digging up and replacing a sewer line is hard and dangerous work.For the homeowner the yard is typically unsightly for a few months .It was kind of you to notice how much pride we take in our work ,even if it will be covered up by many feet of ground.Getting you back in business quickly and the safety of our teams are of utmost importance.We are pleased we succeeded in rewarding your trust and confidence in selecting us with a job well done! Respectfully submitted, Rick Groff-pres."

Pauline L.
Aug 2014
5.0
Yes, I recommend this pro
$800
Tech arrived on time and gave me a list of quotes for replacement.  We choose a product and he ordered.  Returned in a few days and installed product with no issues.  Very courteous and informative.
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thanks for your review.Service businesses such as ours have a lot of moving parts.A lot goes on behind the scenes that is secondary to the end result which is making in home Plumbing,Heating,A/C repairs.The fact that you took the thime to provide a timely,concise review is invaluable to us in guidance and inspiration to continue improving the process.Thank you to you and all of our customers for sharing the time to provide honest reviews. Respectfully, Rick Groff-pres."

Matthew M.
Aug 2014
5.0
Yes, I recommend this pro
$700
We have never had a problem with Neffesville and enjoy using their services. They said they would call when they were on the way, unfortunately I didn't receive a call and they just showed up, which was a little annoying but they at least showed up.
I told the serviceman what was going on and took him down into the basement to check out the problem. He then asked me to flush the toilet to see if there was a leak. Sure enough, I flushed it, went back downstairs and you could see the water dripping from the hole I had made.
They told me that they would take out the old toilet, repair it and replace it but that a new toilet would be be about the same cost.
Seeing as my wife and I really didn't like the toilet anyway we decided to get a new one installed.
Their company sent someone out with the new toilet. Our serviceman noticed an imperfection on it and asked them to bring another one out which I thought was VERY nice of them instead of just installing it and being done, he took the time to get a new one brought out.
As soon as the new one was brought out, he had it installed within 20 min and was done.


Response from Neffsville Plumbing & Heating Services
"Dear Member , Thank you for your review .I do apologize you did not receive the customary "we are on the way" call .It did work out but our goal is to perform the call before every service visit both for covenience and security .I am glad we got you back in business and thank you for your continued trust . Rick Groff-pres."

Lucinda V.
Aug 2014
5.0
Yes, I recommend this pro
$6,000
The plumber was very helpful and informative.
Response from Neffsville Plumbing & Heating Services
"Dear Customer , Thank you for your review .Enjoy your new softener and all the benefits it will afford you and your family .You deserve it ! Respectfully , Rick Groff-pres."

Barbara D.
Jul 2014
5.0
Yes, I recommend this pro
$5,000
I called a couple of different plumbers and Neffsville answered right away and came over right away. They fixed it right away at an extremely reasonable cost. They were fabulous. They figured out a trap thing was broken, but their estimate was higher than another companies'. However, they are the ones who diagnosed it properly.
Response from Neffsville Plumbing & Heating Services
"Dear member , Thank you for your review .Price is important to everyone certainly ,sometimes our Company may furnish a higher estimate/quote when comparison shopping .We (as a company) place high priorities on work diagnosed and completed correctly and professionally .Those standards we maintain may or may not affect the terminal price .Our staff all live by the mantra...."we do it right the first time" ,fully guaranteed and no excuses .Our hope is our customers realize the importance we place on long lasting value at a price determined as fair .Is that not the way it should be to instill trust and peace of mind ? Respectfully submitted , Rick Groff-pres."

Doug Y.
Jul 2014
4.0
Yes, I recommend this pro
$11,000
It was just an average service.
Response from Neffsville Plumbing & Heating Services
"Dear member , Thank you for the review .Average is certainly not our goal and I would hope we could do much better the next time .I am sorry for your dissapointment ,you may contact me directly if you have suggestions . Rick Groff-pres."

Steven I.
Jul 2014
4.0
Yes, I recommend this pro
$300
The do good work, but they have very high prices. I have a service contract with them, but it always seems like when your air conditioner breaks, it is on the hottest night in July, or August, and every single time they have come out within a reasonable time to fix the problem if it is fixable. You pay for that. Great service but high price. He charged me $300 for freon, and he told me that there was probably a leak, and they would be back after a week to check that.
Response from Neffsville Plumbing & Heating Services
"Dear member , Thank you for the review .Our goal is to always give customers the option to repair or replace .The repair option would not exist unless the technicians were well trained and professional .A correct diagnosis is important on many levels .Refrigerant (freon) leaks must be repaired by law ,plus it is the right thing to do .Leaks also create huge inefficiencies and other damages that result in high utility bills and potential property damage from water leaks .Not only is the refrigerant expensive ,an adjustment of the refrigerant charge and leak search get costly as well .Sometimes a high efficiency ,fully guarantted ,new system is the best investment but is it not good to have the option ? Rick Groff-pres."

Jessica S.
Jun 2014
5.0
Yes, I recommend this pro
$582
unknown
Response from Neffsville Plumbing & Heating Services
"Dear Member, Good to hear we got you back in business in short order.Main line blockages are big trouble and a real pain when the entire family is involved .I do agree with your husband though,emergency service work is expensive when compared to planned and scheduled repairs .Main sewer lines seldom give warning there is a problem until they clog completely ,our staff understands these type of situations require the highest priority.Hopefully you were able to view the camera images of your sewer line from the inside. Rick Groff-pres."

Clint W.
Jun 2014
5.0
Yes, I recommend this pro
$300
Came out and repaired a broken pipe when the temperatures were below 0.  Timely manner and they also did not charge an arm and a leg.  Would use again.
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thank you for the review.We are always happy when we get an A rating.We look forward to any opportunity to help out in the future. Rick Groff-pres."

Jack E.
May 2014
5.0
Yes, I recommend this pro
$6,200
unknown
Response from Neffsville Plumbing & Heating Services
"Dear Member, Thank you for the review of our services.After the disapointment of having to replace a furnace unexpectedly,it is good to look at the positive aspects going forward such as higher efficiency and reliability.Not to mention you were able to see with your own eyes the condition of the old furnace and that was surely a safety concern .Thank you for the business and your trust in Neffsville Plumbing and Heating.Now you may relax again knowing you have a new and well made piece of equipment that was professionally installed and has a great warranty behind it Respectfully submitted, Rick Groff-pres."

Diane D.
May 2014
5.0
Yes, I recommend this pro
Prompt ,friendly and informative service.
Response from Neffsville Plumbing & Heating Services
"Dear Member , Thank you for your review .It is no doubt not a coincidence the things you appreciated the most are the very things we try hardest to do, best in class .There are many Plumbing and HVAC companies out there ,Thank you for Choosing Neffsville . Rick Groff -pres."
Showing 26-50 of 88

Licensing

Bonded

Insured

Licensed*

Trade License Number

PA HIC Registration # PA006136

Trade License Locale

State of Pennsylvania

Trade License Authority

Pennsylvania Attorney General

Trade License Expiration

07/01/2017

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Neffsville Plumbing & Heating Services is currently rated 4.4 overall out of 5.

Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day

Neffsville Plumbing & Heating Services accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Neffsville Plumbing & Heating Services does not offer free project estimates.

Yes, Neffsville Plumbing & Heating Services offers eco-friendly accreditations.

Yes, Neffsville Plumbing & Heating Services offers a 5% senior discount.

Yes, Neffsville Plumbing & Heating Services offers emergency services.

Yes, Neffsville Plumbing & Heating Services offers warranties.

Neffsville Plumbing & Heating Services offers the following services: Plumbing repair and installation; HVAC repair, maintenance and installation; drain & sewer cleaning; water heaters, water softeners, wells & pumps; full bath remodels.