
Neffsville Plumbing & Heating Services
About us
Neffsville Plumbing, Heating & Cooling Services has been committed to serving Lancaster County residents for more than 77 years. We are a name you can trust and provide guaranteed expert, professional service for your plumbing, heating, cooling, drain and water treatment needs. Our technicians are extensively trained and licensed, drug tested, and security screened for your peace of mind. Call Neffsville at (717) 288-9700 at the first sign of trouble!
Business highlights
Services we offer
Plumbing repair and installation; HVAC repair, maintenance and installation; drain & sewer cleaning; water heaters, water softeners, wells & pumps; full bath remodels.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
8% | ||
6% | ||
7% | ||
5% |
Filter reviews by service
"Dear member , Thank you for your feedback and for taking the time to post your review . Rick Groff"
"Dear Member , Thank you for sending in your feedback and rating .I do appreciate your continued use of our services...Thanks ! Rick Groff-pres."
"Dear Member , We appreciate your feedback and are delighted the fact you are pleased . rick Groff - pres."
"Dear Member , Thank you for the review . I am glad everything went well . Respectfully, Rick Groff - pres."
"dear Member , Thank you for rating our Service visit . Rick Groff - pres."
"Dear Member, Thanks for the review . Respectfully, Rick Groff-pres."
"Dear Member, Thank you for the review . Glad to hear it was caught in time before the pipe split and burst ! Rick Groff-pres."
"Dear member , Thank you for your review . It is most gratifying and the ultimate gift of trust from your many years of patronage . It is because of customers like yourselves we still love what we do . Respectfully , Rick Groff-pres."
"Dear Member, Thank you for the outstanding review .We were glad to get you back in business ! Rick Groff-pres."
"Dear Member, Thank you for your review . Rick Groff-pres."
"Dear member, Thank you for the review....enjoy your shining new sink ! Rick Groff-pres."
The first time we used Neffsville to replace our well tank and change the faucet hook ups for our washing machine, we were very happy with the work and the price didn't seem all that outrageous for the time and materials for that job.
The second time we had Neffsville out to our home we were also very pleased. Neffsville actually saved us money that time by going over the work from the previous company and letting us know that our heat pump was actually not bad and we did not have to get a whole new system! Again, the employee was very professional and knowledgeable.
All in all, Neffsville is a good company, very professional and does do quality work, my only issue is their pricing. If you don't mind paying more for quality work, they are the company for you. However, I'm sure there are other contractors out there who also do quality work but have lower overhead costs so can keep prices down.
"Dear member, Thank you for your review and your input . Rick Groff-pres."
I called about my sewer line being backed up. They came out that day unclogged it and showed up the next day to repair it. They were extremely nice and professional, explaining in detail the problem and fixing it. I will definitely be calling again when a problem arises.
"Dear member , Thanks for the review. Sewer dig-ups are never fun and always come as an unwelcome surprise . We are glad we could get you back in business quickly and that you were pleased with the over-all process . Rick Groff-pres."
"Dear member, We appreciate your review.Digging up and replacing a sewer line is hard and dangerous work.For the homeowner the yard is typically unsightly for a few months .It was kind of you to notice how much pride we take in our work ,even if it will be covered up by many feet of ground.Getting you back in business quickly and the safety of our teams are of utmost importance.We are pleased we succeeded in rewarding your trust and confidence in selecting us with a job well done! Respectfully submitted, Rick Groff-pres."
"Dear Member, Thanks for your review.Service businesses such as ours have a lot of moving parts.A lot goes on behind the scenes that is secondary to the end result which is making in home Plumbing,Heating,A/C repairs.The fact that you took the thime to provide a timely,concise review is invaluable to us in guidance and inspiration to continue improving the process.Thank you to you and all of our customers for sharing the time to provide honest reviews. Respectfully, Rick Groff-pres."
I told the serviceman what was going on and took him down into the basement to check out the problem. He then asked me to flush the toilet to see if there was a leak. Sure enough, I flushed it, went back downstairs and you could see the water dripping from the hole I had made.
They told me that they would take out the old toilet, repair it and replace it but that a new toilet would be be about the same cost.
Seeing as my wife and I really didn't like the toilet anyway we decided to get a new one installed.
Their company sent someone out with the new toilet. Our serviceman noticed an imperfection on it and asked them to bring another one out which I thought was VERY nice of them instead of just installing it and being done, he took the time to get a new one brought out.
As soon as the new one was brought out, he had it installed within 20 min and was done.
"Dear Member , Thank you for your review .I do apologize you did not receive the customary "we are on the way" call .It did work out but our goal is to perform the call before every service visit both for covenience and security .I am glad we got you back in business and thank you for your continued trust . Rick Groff-pres."
"Dear Customer , Thank you for your review .Enjoy your new softener and all the benefits it will afford you and your family .You deserve it ! Respectfully , Rick Groff-pres."
"Dear member , Thank you for your review .Price is important to everyone certainly ,sometimes our Company may furnish a higher estimate/quote when comparison shopping .We (as a company) place high priorities on work diagnosed and completed correctly and professionally .Those standards we maintain may or may not affect the terminal price .Our staff all live by the mantra...."we do it right the first time" ,fully guaranteed and no excuses .Our hope is our customers realize the importance we place on long lasting value at a price determined as fair .Is that not the way it should be to instill trust and peace of mind ? Respectfully submitted , Rick Groff-pres."
"Dear member , Thank you for the review .Average is certainly not our goal and I would hope we could do much better the next time .I am sorry for your dissapointment ,you may contact me directly if you have suggestions . Rick Groff-pres."
"Dear member , Thank you for the review .Our goal is to always give customers the option to repair or replace .The repair option would not exist unless the technicians were well trained and professional .A correct diagnosis is important on many levels .Refrigerant (freon) leaks must be repaired by law ,plus it is the right thing to do .Leaks also create huge inefficiencies and other damages that result in high utility bills and potential property damage from water leaks .Not only is the refrigerant expensive ,an adjustment of the refrigerant charge and leak search get costly as well .Sometimes a high efficiency ,fully guarantted ,new system is the best investment but is it not good to have the option ? Rick Groff-pres."
"Dear Member, Good to hear we got you back in business in short order.Main line blockages are big trouble and a real pain when the entire family is involved .I do agree with your husband though,emergency service work is expensive when compared to planned and scheduled repairs .Main sewer lines seldom give warning there is a problem until they clog completely ,our staff understands these type of situations require the highest priority.Hopefully you were able to view the camera images of your sewer line from the inside. Rick Groff-pres."
"Dear Member, Thank you for the review.We are always happy when we get an A rating.We look forward to any opportunity to help out in the future. Rick Groff-pres."
"Dear Member, Thank you for the review of our services.After the disapointment of having to replace a furnace unexpectedly,it is good to look at the positive aspects going forward such as higher efficiency and reliability.Not to mention you were able to see with your own eyes the condition of the old furnace and that was surely a safety concern .Thank you for the business and your trust in Neffsville Plumbing and Heating.Now you may relax again knowing you have a new and well made piece of equipment that was professionally installed and has a great warranty behind it Respectfully submitted, Rick Groff-pres."
"Dear Member , Thank you for your review .It is no doubt not a coincidence the things you appreciated the most are the very things we try hardest to do, best in class .There are many Plumbing and HVAC companies out there ,Thank you for Choosing Neffsville . Rick Groff -pres."
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