THOMASVILLE HOME FURNISHINGS

Horribly. On June 18, 2011 the chairs and ottomans were delivered and the wood did not match. The ottomans' frames were correct distressed black #137 but the chair frames were brown mahogoney. While the delivery men waited a call was put through to the sales woman Ms. Foschi. She advised to accept delivery and they would re-order the chairs. A picture of the chairs were sent by phone to Ms. Foschi. On August 8, 2011 a call was made to Ms Foschi requesting status of the order. On 8-12-11 Ms Foschi advised she no longer works for Thomasville. On 8-27-11 went to store in King of Prussia and spoke with Marianne, Manager, who stated she would look into the problem and get back to my daughter. On 9-2-11 no call back so called store and left a message for Marianne. No call back, so 9-6-11 my daughter called Marianne, AGAIN, she claimed she did not remember anything about this and that a Gloria would be in charge of checking the order and would call back. As of 9-15-11 there was no call from anyone so my daughter sent a certified letter to the President of Thomasville Furniture in NC, Edward Teplitz. The letter was received on 9-21-11 per the tracking by the postal service. This is now 10-2-11 and there is no reponse to the letter. So here I am, I purchased furniture for my daughter as a house warming gift and it is a mismatch due to no fault of our own. My advice in dealing with Thomasville Furniture is buyer beware. It is one thing to have their store personnel be none responsive to customers but when the President of the Company doesn't care that is even worse.