Renewal by Andersen of Philadelphia

They put a different type of window in our house. He did 6 windows that he just replaced with window with the same shape and size. Then we added, from a sliding to 2 double and a little bathroom window that was also a replacement. I don't feel that we have a lesser value of window. I think that people sometimes put value to a name that isn't always there.
The men were professional that came out. They did the job in a timely manner and cleaned up and all of that. Attention to detail and stuff.

They were very professional.  It is just odd that they stated there is 3 window minimum, when it says nowhere on the deal.

They were once again able to…they came and explained everything to us and how the windows work, and they taught us how to do the windows, you just have to lift up in order to clean, you don’t have to clean them from the outside.  They were neat, they kept everything neat.  They were prompt and thorough.  They were very thorough at the end.  They were able to complete it in one day.  They didn’t think they were going to but they were able to.  The price was high but it’s worth it.

They were honest, direct and left my home immaculate.  The installers were professional and respectful. |My January heating bill dropped 50% and we were comfortable and warm without any drafts. My kids no longer walk around the house with sweatshirts on. |It was a great experience. I recommended them to my neighbors.

Too expensive. I went with someone else.

The salesperson came up with an extremely cost-effective plan and the work was completed in a very timely and professional fashion.

The service was okay. They were proficient and came when they were supposed to. They found one of the windows was delivered defective on the first installation. They called for a replacement right away. The only minor issue was that in removing one of the old windows the glass was cracked. A lot of the glass has fallen into my garden and I had to clean it up.  I found later that they had done a poor job cleaning up the glass. The second time we had them come out, they again did a good job. I asked them to demonstrate how the windows worked to be cleaned. They were very careful with the clean-up and did a good job.

My experience went well. I was very pleased with the way the windows were designed and they were much improved. I particularly feel they make a better seal to prevent air coming through and they really work well. Installation was performed flawlessly.  I found out after the installation that the panes were the wrong size and aesthetically blocking more light than I would have liked. It was not an option for me at the time of sale. The sales person, Vince, was very helpful and he has been with the company a long time but we went ahead and split the cost to fix the issue of the panes.

The work that I had done was done very well. The windows are excellent quality. The price of the windows were expensive and have gone up since then. I would recommend these windows if you plan on staying in your home a long time to get a decent economic return.

My experience was fine and scheduling in the beginning was a little difficult. We kept trying to schedule and their computer system was not working well. Two technicians came out to do the work and they were professional. I am happy with the new door.

They did a great job. We had used them a year prior to install three windows in our kitchen and two windows in our living room. They are much more expensive than other companies but their product is excellent.

My experience was just okay. Scheduling went well and there were two crews of two people that came out to do the installation. They do so much promotion that you never really know how much the window is truly costing. The windows look fine and the installation went well. It is not architecturally pretty but it was adequate. The second salesmen that came out to give an estimate on the 2nd set of windows was very unprofessional which is why I did not use them. I would shop around before deciding to spend this much money on windows that you can else where for less.

I loved their service. They were here on time. They cleaned up after themselves. Everything was clean when they finished. The quality of the windows is great. There were a couple of things I was not happy with, they immediately fixed. I was happy with their work. When I get the other 4 windows done I will use Andersen.

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Installers were fast, efficient, clean, and friendly. The windows were quite costly, but the quality is wonderful. Would use this company anytime.

They were very neat, fast and tidy. They are not the cheapest but they are much better than people who would set up as a competition. They way they do the job is they kind of make a presentation then when you agree with the contract they kind of niche it so every window opening is necessary so they can be sure that the window that are brought are made to measure to the opening, they are not just off the shelf. Then they sent a three man team and took out the old aluminium windows very neatly and tidily and they were very quick. I think they came at about 8:30 and they were done about 2 o'clock. They were very tidy, the windows worked properly and this made a big difference to our comfort, to the quietness within the house. We don't get as much noise, we don't get that condensation within the windows since the windows are cold.

I had called to schedule the appointment and of course I couldn't make the appointment without guaranteeing that both my wife and I would both be at home. I've had an endless string of estimates in the past and I'm used to it and expected it. I had scheduled on line and shortly after received a call to book the appointment. I was then asked a battery of questions to "see if I could be helped" or not and the attitude on the other end of the line was as if they were doing me a favor. After it was determined that "I could be helped" I was transferred to a dispatcher to confirm the appointment. The appointment was scheduled quickly for the following day after confirming for the 10th time that my wife and I would both be home. The woman came out was very nice and thorough however I did not need to hear the history of Renewal and a lo90 minutes later I ng pitch. I just wanted to know about the construction and the price. 90 minutes later I received the quote for seven windows ( standard windows, nothing extra ordinary) for in excess $13,200.00 then received a discount to $10,700.00. I din't know weather to laugh, cry or be enraged. ABSOLUTE INSANITY! The reason I had called was I liked the fact that Anderson was the manufacturer and the installer after being a victim of the Window Wiz*** debacle in my prior home I felt I would be treated fairly and I would have no worries. Then I learn from the salesperson the Renewal by Anderson isn't actually Anderson. It is a company purchase by the Anderson umbrella for replacement windows only and these windows are nothing tike the "cheap" Anderson windows from the Home Depot. So now I ask myself do I trust Anderson Windows at all? This was an insulting waste of my time. $10,000.00 for seven windows, seriously? It may have been a good looking window but come on, $10,000.00 for seven standard windows with a 10 year warranty?
I'm sorry, but the Anderson name is forever tarnished in my eyes. This is why the local contractors get the business.

Didn't get the job.

Work was done right on time.  Installers were professional and courteous.  Quality of work excellent.  Old windows were removed and the installers cleaned up thoroughly.  However, feel the products are somewhat pricey. While the quality of the tilt-in windows is good, still prefer separate storm windows, especially for soundproofing.  Sales person was high-pressured.  Didn't like that, but needed the windows replaced, so I overlooked the pushiness.
One screen subsequently had to be replaced (Sept. 2013).  The response was very quick and courteous.   There was no cost involved since they honored their guarantee.
All in all, would recommend this provider.

The sales person attempted to put the squeeze on us by giving a discount if we signed a contract for services at the time of his visit. When we reminded him that we only wanted a price so that we could budget accordingly to have the services done at a later time, he pressured us to sign on the spot. I was rather offended by his strategy. If a discount can be offered now, it certainly can be offered later. Renewal by Anderson has left a bad taste in my mouth.

Renewal By Andersen has developed a system that seemingly leaves little to chance.  The sales rep provided a thorough presentation of the product line, followed by a frank discussion concerning price and comparisons with alternative product lines.  Once agreement was reached, another rep was scheduled to measure and prepare specs for construction of the replacement door and windows.  A tentative installation date was provided, based upon the approximate time necessary for construction.  A few days prior to the tentative installation date, a scheduler called to finalize arrangements.
On installation day, a team of four tradesmen arrived within minutes of the scheduled start time and immediately went to work.  They first explained their approach to the tasks, then proceeded to put down heavy protective coverings to protect the floors.  Demolition and removal of the existing door and window was completed quickly, with all debris being removed and secured in their truck.  As installation began, the team seemed more like a well-choreographed dance troupe as they each went about their particular tasks of measuring, cutting, nailing, etc. 
All work was completed before the end of the first day, even though a second day had been scheduled in the event any problems developed.  They removed their protective coverings and vacuumed the areas surrounding their workspace, then went over the work with us, demonstrating the operation of the new door and windows. The team members were very professional in their demeanor and attire, which reflected well on their employer.
Renewal By Andersen is not the lowest priced company, but the quality of their product line and the quality of workmanship during installation led us to conclude that we received excellent value for the price paid.

good info and low-e demo was impressive.   pricing was structured as
1year  price guarantee,  30-day, and today only (about $1200 discount).
estimated job time to do work; and scheduled time for project ( 4-6 weeks in future );
As a starting point, this first estimate gave a point of reference on
7 double-hung windows  being replaced.  pricing avg @ $1465 per window
basic white with white capping.  
My impression is that provider is pricey, but they may have well-paid installers.
also option of Sunshine = extra layers of E-coating to shed more heat from hot sun
was interesting fact to consider.
--- adding this review as this was also my first use of Angie's list!

We did not use this firm because of the salesrep's lack of professionalism.

I couldn't believe how fast these guys were. They can at 8am and by 12:30 were finished installing 11 windows. They were a team of 3 and were quiet and cleaned up everything so well you couldn't even tell they were here
I do wish it was t so expensive or I would have replaced more windows.

I thought they were exorbitantly high priced. Everything was on the up and up. It's just that I know that they do the type of windows that they do. I put in Anderson windows before in my old house and I was able to do the installation myself. At that time, they didn't have the replacement windows, all they had were new construction windows. They're definitely good windows, I don't worry about it, it's just that I felt better about putting the vinyl windows in. They're good were but they're just high-priced. They came in and did all the measurements. Of course if I did order them, they probably would have come back and did another measurement.