Renewal by Andersen of Philadelphia

They were great , everything was cleaned up. very efficient and very helpful and worked out fine.

They did great job on the service. Everything was wonderful . The nice thing is that they guarantee the windows for life. They were very friendly and helpful. Very often they offer no payments still, they allowed without payments being made.

Excellent. All work was done on schedule and of the best finished job. My old windows were single pane with storm windows. The replacement windows are double pane. The new windows keep most of the sound out, I can no longer hear the wind blowing, which surprised me. The new windows are very tight. I can no longer feel drafts through them. Also the new windows, Fibrex, won't have to be painted. I am very satisfied with the service and result.

The workers were friendly and worked as I thought they should have so no complaints with their professional approach, however I replaced my windows because there was a drift in all the windows on the second floor. So I reached out to renewal Anderson of Philadelphia to replace my windows and French door. They assured me that they could that care of the drafts and not to worry, well as of today and 14,000 dollars later I still have the same drafts if not worst. I called them and they send some one out and he stated some small holes on the side of the window wasn’t done properly. He goes outside to his truck come back with some putty and then leaves. I am still freezing in my bedroom!!!!!!!!!!!!!!!

From the time the first man came to our house until the last man left, we were extremely pleased. All of them were knowledgeable. Our salesman was nice and he helped us pick what we needed. A man came to measure and then 3 installers worked here. Drop cloths were put down everywhere and any dirt was promptly cleaned up. We were quite satisfied.

Excellent. On time, fast, friendly and efficient

Work was done very professionally according to plan

Waiting for installation on the 18th of Aug 2017

They were outstanding. The windows are far superior from anything else that we have ever had in here. The windows are guaranteed for life.

Great. Team of two arrived right on time. Worked through until the job was finished (1 day). Didn't make much of a mess and cleaned up what little there was. Product looks and performs perfectly. Supervisor and salesman visited during the installation to make sure all was going well and we were happy. All contacts during this process were very responsive.

Did not get past the initial phone call. I was told they require both homeowners to be present and were booked for the next month and could not schedule the consult (after I said it was not possible for my husband to be present and that I would not purchase the same day anyway!) It is my home and I want to decide the terms for which someone enters my home for service/consultation. Please don't show disrespect or insult me! No longer interested and have 3 consults scheduled for next week.

Worst contractor experience ever. Refused to repair shoddy interior fit and finish. Threatened not to complete work or send anyone out. Job was not financed.

From the sales presentation, to scheduling, to installation, I am extremely happy with my new Renewal by Andersen windows. All of the folks at RbA were friendly, courteous, professional, and able to answer my questions. The installation was scheduled for 1.5 days. The installers, George & Nick, did an absolutely fantastic job and were able to finish all 15 windows in one day! I would highly recommend the Fibrex windows and RbA for anyone considering replacement windows.

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Incredibly irritating experience with sales person over the phone. They have a "your spouse must be present policy" I explained that I was the condo owner and would be making the decision, and that what I was looking for was very simple and not an aesthetic change, and I thought I was getting through. He gave me the usual set of reasons, and I said OK, fine but you're either dealing with me or this isn't going to work" We got to a time and the person on the phone said "I just have to ask, will Mrs. Peirce be present" (So many obnoxious assumptions, from her presence requirement to her name to the "Mrs" to.....) This was the third strike. I told him he had lost my business, clearly let him know why, and said have a nice day. I certainly won't be doing any business with these guys in the future.

Called to get an estimate on Window and patio door replacement for a home we are purchasing. We have a short period of time to do renovations before we move to the property and are trying to schedule and organize everything in advance. We have done this with other companies. This company would not provide an estimate until we are the owners despite the fact that we have permission from the current owners. Although we heard good things about the company, we will not be able to use them because of this issue.

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