We went to Lowe's because we thought it would be quick and easy--it wasn't! You must be very careful that they are charging you correctly--they tried to overcharge us by nearly $400, and it took several phone calls and then a trip into the store to get it straightened out. We found a carpet that we liked, which was on sale, and told the salesperson what we wanted. Even though we had measured the room, he said we were required to pay $35 for them to send someone to measure the room, then they would do a cost estimate and if we bought from them, the $35 would be deducted from the final cost. Since it was the last day of the sale, we asked whether we would still get the sale price, and he assured us that we would. In talking through the costs, he also said we would get a discount on the installation for their not having to move any furniture or remove any carpet. The next day (on a holiday - very prompt!) we got a call from the measurer -- he came that day. A week went by with no call from Lowe's on a final price, so I called. The estimator quoted me a price of over $1100. I asked for clarification on where that number came from because I wanted to be sure we were getting the sales price. She got very snippy and said, "The carpet is $X, the padding is $Y and the installation is $Z," and then she hung up. The numbers didn't match up with what I thought they should be, so I called back and asked how she got the X dollars for the carpet, since it didn't seem to reflect the sale price. She said, "I have no knowledge that it was on sale......but it's 20% off right now, so let's use that.....your new figure is $A." I went back to my numbers and discovered that the sale price when we picked out the carpet had been 30% off, so no way was I going to settle for 20% off. I called back again. She said (with attitude), "I can't help you anymore. You'll have to talk to the flooring manager; I'll have him/her call you." No call ever came. A week later, I went into the store and talked to a salesperson named Justin. Step by step we went through the issues -- 1) the price of the carpet, which he adjusted to the original sale price, 2) the amount of carpet being ordered (the installer must be paid by the square footage; they were ordering more carpeting than was actually needed for the room), and 3) the promised installation discounts for not having furniture to move or old carpeting to take out. Justin saved the sale -- without his patient listening and fixing each of the problems, Lowe's would have lost the sale. Let the buyer beware! Overall, we are happy with the carpet, and the installation went smoothly. The sales process was ridiculous (perhaps their estimators are paid a percentage of the total sales?), and I am glad that we stuck with it and didn't pay more than we should have.