J J SKELTON

overpriced and not competent/effective at all

very frustrating, service good. the management and policies they have in place are shabby. it seems everything is bait and switch. that is why you must keep good records with seem.

They were recommended by a neighbor, so we went with them. We haven’t run out of oil, which is important. They are efficient. They are careful with the shrubbery because where the oil goes in is behind the home in the bushes. They haven’t broken a bush yet. The delivery is on an automatic basis, so I never know when they are coming. They figure out based on how the weather is, if it is extremely cold, then they know we are going to be using more oil than we would if it was a warmer month, so they regulate, they know how big the tank is and they figure out how many days we go before we need a fill up. They never got into the point where we had to call and inform about the oil being run out. they have got it all computerized.

Their prices were high. Their prices kept going up and up and I was not happy with them. They were not good prices.

See above for details on our experience.

We are very happy with the service we are receiving.

CONSIDERING THAT SKELTONS HAD SERVICED THE FURNACE AND PRONOUNCED IT IN GOOD CONDITION, I WAS DISAPPOINTED THAT IT FAILED. HOWEVER, THE WORST EXPERIENCE WAS WITH THE REPRESENTATIVE WHO CAME AROUND AFTER THE FAILURE. HE BANGED ON THE BASEMENT DOOR, I TOLD HIM HE WOULD HAVE TO WALK AROUND TO A DIFFERENT DOOR BECAUSE MY CONTRACTOR HAD THE ONLY KEY TO THE BASEMENT. THIS SEEMED TO MAKE HIM VERY ANGRY, AND I REMEMBER HIM SNORTING "JESUS CHRIST!" I WAS HOME ALONE AND FELT INTIMIDATED BY HIM. WHEN I MENTIONED THE PREVIOUS GOOD REPORT FROM THE SAME COMPANY, THIS REPRESENTATIVE SAID THE OTHER PERSON NO LONGER WORKED FOR THE COMPANY AND HE SEEMED CONTEMPTUOUS OF HIM.