BLUE HAVEN POOLS & SPAS

Construction on the pool started in June of 2016. We requested a salt water pool at first, but a chlorine pool with UV and Ozone was recommended. We also made it VERY clear that we had well water and so could not fill the pool. We were told that wouldn't be a problem and that they could bring water in. There was no construction manager overseeing the project, which we were told there would be. And the trouble started when they started the cement work. They didn't bring water and ran our well dry. They apologized and assured us this wouldn't happen again. It did... They hadn't organized for water to brought in for plastering and ran the well dry when they tried to start filling the pool. Had to spend $1800 on an emergency water order. The response from the builder was. "We never told you it was free" Next issue was a pool leak. I was losing 500 gallons per day. After more than a week of them not showing up or sending the wrong person. I found the leak myself. They finally sent somebody to repair the leak which was with an underground pipe that had cracked. They installed the Ozone equipment based on an old installation method that the manufacturer recommended not doing anymore. They argued with me constantly and finally corrected that earlier this year. (Almost a year after installation) They forgot to install the deep heat circulation system claiming that it wasn't on the plans, which it wasn't, but it was on the contract that we signed. They forgot to install the inline chlorinator too.... That was installed months after the pool was in operation. They had electrical work and plumbing work completed prior to rough grading which meant that during excavation for the patio area, both plumbing lines and electrical lines were found to be in the way and had to be relocated. Zero communication throughout the project. I would ask when the next step was happening and if they responded, the day they told me would always come and go without any notification. Finally, I should never have been sold a chlorine setup like the one they sold me. (I probably should have done more research, but I trusted them). If you use chlorine tablets, the Cyanuric Acid builds up in the pool. This means you need to add more Chlorine than normal. They only way to remove Cyanuric Acid is to drain the pool (Typically half of it) and refill it. Not a problem if you have city water, but not good for people with a well. The recommendation for people with well water is Salt Water or liquid chlorine...... Overall, I love my pool, but the process with Blue Haven was not a good one. I would not recommend Blue Haven to anyone based on my experience. .

The project was kept on time and in budget. My salesman was very knowledgeable and I felt comfortable using Blue Haven. All of our questions and concerns were answered immediately. We get compliments all the time on our pool from friends and family. Our backyard was transformed into a mini vacation spot.

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As you will note my pool and spa were finally installed in late November 2000. Angie's List is finally where others can share my bad experience and learn from it. Blue Haven consisted of a bunch of lies and broken promises from the beginning. They broke ground for my pool and spa in March 2000, and we were never able to use the pool that year. They plastered it in November of 2000. We basically had a very big concrete bird bath in our yard that we had to watch over so that none of the neighborhood kids might get into and possibly get injured or worse! Blue Haven had every excuse in the world as to why they couldn't get the pool finished in a timely manner. Any and all payments requested were made, and on time so they had no excuses. PS.....Blue Haven will accept your personal checks for everything, except when it comes to plastering. When the plastering company shows up that morning, you better have CASH, or a certified check / money order. Your personal check will Now be considered an insufficient method of payment! The plasterer will not begin until they have the final payment in hand. They will literally sit in their truck until the payment has been made on their terms only. FYI..... Here it is 13 years later, my spa has deteriorated so much, I am currently looking for another company to come and basically re build my spa, as well as re tile my gunnite pool and spa. It is literally falling apart in places. I was not satisfied with Blue Haven 13 years ago, and I'm still not. I would recommend that you look elsewhere. If I am not mistaken, my township (Limerick) has limited Blue Haven's work here. Too many complaints about their workmanship, and the sub contractors they were using at that time.

There were some challenges with the weather. In general, they made everything right. I was very pleased with how the pool came out. Their pricing was better than other estimates I received.

The salesman was very nice, very knowledgeable and extremely professional. I would have gone with this company if the price hadn't been so high.

My overall comment would be to shop around. I feel we were sold on a bill of goods that they wont (note not cant but wont) deliver on.

BLUE HAVEN DUG OUT OUR BACKYARD ON MARCH 10, 2004. WE WERE NOT ABLE TO SWIM FOR ALMOST SIX MONTHS TO THE DAY -- MID-SEPTEMBER. THROUGHOUT THE SUMMER, WE HAD A HAZARDOUS HOLE IN THE BACK YARD. BLUE HAVEN WOULD NOT RETURN PHONE CALLS. WORKERS WOULD SHOW UP, DO A STEP IN THE PROCESS, AND THEN WE WOULDN'T SEE OR HEAR FROM THEM FOR WEEKS. OUR UNFINISHED POOL BECAME A JOKE IN THE NEIGHBORHOOD. CONSIDERING THE INVESTMENT A POOL IS, THEIR LACK OF PROFESSIONALISM WAS APPALLING. WE HAD TO SUE IN ORDER TO SPUR THEM TO FINISH, AND THERE STILL ARE ITEMS UNDONE, INCLUDING REMOVAL OF DUMPED CEMENT IN OUR VEGETABLE GARDEN. SUBCONTRACTORS TOLD US THAT BLUE HAVEN WAS WAY OVERBOOKED -- THEY TOOK ON MANY, MANY PROJECTS THAT THEY KNEW THEY COULDN'T FINISH IN A REASONABLE TIME FRAME. I WILL SAY THAT THE POOL THEY BUILT APPEARS TO BE OF GOOD QUALITY. THAT IS SOME CONSOLATION. HOWEVER, I COULD NEVER RECOMMEND THIS COMPANY. ONCE YOU SIGN THE CONTRACT, THEY HAVE NO INTEREST IN YOU.

THEY CAME ALMOST ONE MONTH LATER AND BY THE END OF MAY WE WERE ALL SWIMMING AND FREEZING.