TruGreen Lawn Care - 5840

John Goose is the branch manager. The price is excellent. I will continue to use them.

I'm very happy with what they've done for my lawn.  They are comparable with the same type of lawn service companies.  Overall, they are awesome.  The other thing that I like about them is the people that do it.  The men that actually apply the product come and talk to me and tell me what they've done, how my lawn is doing and what else they can do.  They are very customer service oriented.

I have been using them now for probably 7-8 years. I had a problem sometime at the beginning of the month. They called and asked if I wanted them to come out and do the first process. I said not right now because I wanted to do some yard work. I said I would like for them to come out the following week. They said they were going to come the week of April 12th. Nobody ever came. I called a couple of times and didn't get any calls back. That made me a little angry. They did finally come out a few weeks ago. That just didn't set good with me. Most of the time when you call, someone will call you back. They couldn't give me an explanation for the lack of response. The price isn't bad. It's reasonable. From the time that I first started doing business with them, the price has only increased a little bit. I don't stay with someone if they aren't doing good business. I can always go somewhere else.

I had five applications to kill the weeds and get the grass restarted again.  They gave me a great price because I checked around.  They were very reliable...no issues.  They were great.  My only minor complaint is that they solicit a lot for other services, which I didn't like.

I have been a long time customer, since we moved into our home 30 years ago.  They primarily treat for dandelions.  They do a good job of treating for those and other types of weeds.  They have always been easy to work with, help with concerns and do anything I ask.

They do a controlled application, so it does not cause any pollution. They come on an automatic schedule. I don’t really have to worry about it. They don’t need me around to do their treatments.

They are okay. They are probably a little more expensive than what they are worth.

They were fine. There was nothing that was out of the ordinary and there was nothing that was bad. My overall experience with them was very good. Their price was cheaper than the other service provider. They were fine in terms of the quality of their work, punctuality, responsiveness and professionalism.

The bottom line is that it wasn't completed until eight weeks later.  Upon repeatedly calling them, I was told to hold.  The person who answered the phone, laid it on the counter and commenced to shoot the breeze with some one.  This was not an isolated occurance.  It happened every time I called.  Upon picking up the phone and  asking for status, I was then told a litney of excuses why it wasn't done.  During one of the phone calls I learned that the chain saw needed a Carborator and they had the carborator there.  And again because of the workload, has not been able to get to it.  But will try since it only takes 15 minutes to instal.  During the eighth week I was still informed about how busy they are. I then said that I'll pick it up then. Miraculously it was completed within the hour of the call. Mind you the work was no more then 15 minutes. I was still charge an hour's labor, then informed to be there NLT 12:00 Noon (within the hour) or forget about it. The cost ended up being excessive. No discount for the inconvenience he caused me. And his professionalism was horrible. Needless to say I will not be going back there again.the