JOSEPH THOMAS FLOWER SHOP

Description of Work: My daughter and son-in-law, who live in state of Indiana, made a personal call on 5/8 to order a very special Mother's Day arrangement for me. They were ordered five days before they were to be delivered and an online photo from Joseph Thomas website was referenced as to what they were to look like as to color and types of flowers. Joseph Thomas accepted the order.On 5/12, I arrived home at 6:15 pm to find a delivery of a vase of flowers that looked as if it had absolutely been thrown together with no thought whatsoever as to presentation. I was shocked that a florist would have actually delivered an arrangement that looked so atrocious. I then learned that my daughter also had to call the florist at 5:30pm on 5/12 to find out why the order had not yet been delivered, especially when they were ordered five days in advance. They had to search for the order and had not even done the order at that point. It was obvious that my daughter's phone call precipitated their throwing together what they had left in the store on the day before Mother's Day. I called Joseph Thomas and spoke to "Sue" to explain that I was very disappointed with the flowers and could not believe that they delivered such a poorly designed arrangement. I requested that my kids' credit card account be issued a credit because they were not at all worth whatever they paid for them. Sue's entire conversation with me included a list of reasons as to why it looked the way it did; she tried to blame my kids for it because they ordered it from something they saw online (doesn't most of the population order their flowers that way these days?????); it was Mother's Day and they had hundreds of orders to process (duh?). Never once did she accept responsibility for losing the order, for the lateness of the order, the poor choice of flowers that were not part of the original order at all, as well as the design. She said she would credit their account and then asked when I would return the arrangment!! I could absolutely not believe that she was asking for me to take the time to return the flowers after all that was wrong with their customer service at that point. I told her that they could come and pick them up, which they did within the half hour of my phone call to her. Now we are waiting to make sure that the account is indeed credited. It caused great consternation for my kids, especially since this was the first time that my new son-in-law was part of the gift. How could she put blame on the customer and then ask for me to return the flowers?? Joseph Thomas Flower Shop needs a Customer Service 101 course because they certainly do not know how to serve customers, as well as not knowing how to arrange flowers.