Our hot water heater seemed to be leaking a substantial amount of water which was discovered Thursday morning…Kind of an emergency. My Mother asked me, and quot;Well, who do we call?and quot; I responded, and quot;Well, we probably made one of the biggest mistakes of our lives by calling Mr. Rooter back on December 24, 2011. We paid Mr. Rooter $20,267 for an improper diagnosis, unnecessary sewer line restoration options, and shoddy site post-construction restoration. Also, if there are issues with Mr. Rooter’s work in the future, you can be 100% certain that we can expect them not honor their warranty as they cannot even be bothered to honor or complete the terms of their initial contracts. Furthermore, we even have evidence that proves Mr. Rooter breached their contract and communication that proves that they lied to us and refused to make it right. Besides, during that nightmare, Mr. Rooter quoted us $1400 for a new, basic gas hot water heater when I inquired in December of 2011 before we realized we were being “taken to the cleaners”…taken advantage of…ripped off…scammed. Mom, I am 110% certain that the quality of the materials Mr. Rooter uses is low and that their mark up is double to triple what an honest and reputable plumber is charging, who is still making a good living by the way. I continued, “Finding honest, upfront, and capable people to perform service work has become increasingly difficult…Comparable to finding a needle in a haystack; HOWEVER, I was impressed by the honesty, integrity, work ethic, and the field experience (A Licensed Master Plumber since 12/31/1930) of BEST PLUMBING HEATING and A/C’s owner, Harry Risko, back on June 3, 2013 (See 6/4/2013 Angie’s List Review) and that is who I think we should call.” We called BEST PLUMBING HEATING and A/C and left a message on their answering machine. Since Harry is the only one, along with his apprentice, who answers the service calls that come in, we were hoping that he would be available to evaluate and possibly address this urgent issue ASAP. Within approximately 1 1/2 hours, he returned my phone call and was on his way out to investigate the issue the same day. When Harry arrived, he investigated and confirmed that the hot water heater was definitely the source of the profuse leaking as suspected. Harry also inquired about the age of the water heater, which was unknown but estimated to be about 6-8 years old according to the former property owner’s declarations when the house was purchased in December of 2011. Harry decided to check the water pressure coming into the house, which was reading at 120psi - almost double what should be coming into the house and most likely the cause of the premature failure of the hot water heater. The water coming into the home and running through plumbing equipment and fixtures should be between 50 and 60 psi…any higher and one will find themselves with leaks and investing in repairs and/or replacement. All said and done, it was $699 for the purchase and installation costs of a best in the industry Rheem Professional Classic 40-gallon gas hot water heater AND $200 for the purchase and installation of a water intake pressure regulator for a total of $899. To top it off, he checked for gas leaks because he thought that something must be wrong to have a gas bill as high as the one we explained we recently received for a house our size and the fact that we only have a furnace, a range, and a hot water heater that use natural gas…nothing else. His investigation did not find any gas leaks; however, he recommended calling the gas company to complain about the high bill and to have them come out to investigate as a precaution. WE LOVE BEST PLUMBING HEATING and A/C because we have received the following: 1) prompt professional and courteous service 2) no charge estimates and recommendations 3) reasonable material and labor costs in relation to the scope of the job being evaluated 4) quality workmanship I love that BEST PLUMBING HEATING and A/C keeps costs fair and reasonable by purchasing the materials specific to the service issue at-hand at the time of service; thus, consumers are not stuck footing the bill for the following: a warehouse stocked with an unnecessarily large overhead; unnecessary flashy franchise advertising and franchise fees; and for a pair of new, unsupervised, inexperienced, unqualified, and unlicensed franchisee apprentice plumbing salesman to show up at your door to sell you products and services that may or may not solve the issue. BEST PLUMBING HEATING and A/C is who we will continue to call for all of our plumbing needs!