SVJ Moving & Storage Co

They were late, and did not bring their own tools to break down the furniture. They cracked my wooden bed frame. Scratched and dented the drawers under my bed and my husband's armoire. They had barely any drapes or coverings for the furniture. They didn't fill the truck and complained they couldn't get all of our stuff in so WE had to make multiple trips. I was extremely disappointed in their service. They said they would have someone come out and to "touch up" to our furniture and took cell pictures on the damage. I know I won't hear from this company again. I've reached out via email and phone calls and no one has contacted me.

Indifferent customer service. The movers were good. But arrived 45 minutes late.

I had to get some storage bins out of my house at the last minute for an event that I'm having. I had been calling around trying to locate someone last minute. SVJ contacted me yesterday within a few minutes of me requesting a quote. But I wasn't sure that I wanted to spend that much ($300) for the little move that I had (it was going from my house to the storage unit down the street). I decided to give them another try last minute once other options weren't coming through (meaning my fiancé rather pay someone than do it himself). I spoke to Valerie at 9:30 this morning. They she checked on a few options (it needed to happen before Sunday). I suggested she check the schedule for today. She confirmed that I only had 30 storage bins and said, you know what, we can take you right now if you're ready. She called the guys and had them come over. The entire move happened in under an hour. I'll definitely use them again if this is the kind of accommodating service that they provide.

The day of the move, they were scheduled to arrive at 2:00. That morning (approx. 10:00am) they called saying they would arrive by noon (2 hours early). We adjusted our plans accordingly, and then they arrived two hours late anyway.

When they did arrive, They brought a truck that was way too small for the job and had to stop and repack It twice. The entire job took two hours over the estimate, despite them bringing an extra person.  Which not only cost us money, but then they wanted to swindle my wife out of extra cash "because we were only being billed for 3 people instead of 4". However, none of them particularly were very skilled at moving. The 4th guy had zero experience and ended up standing around most of the time. Overall, they missed over 30% of the stuff I wanted moved because of the issues.

While at the first house, before getting to the second house to grab the rest of our stuff. They wanted to make a stop to get some drinks. So, we stopped at a Wawa on the way. I am fine that they needed to stop, but they took more than 45 minutes. 45 minute I paid for.

When the finally got to the new house, they were sweating profusely and they were covered in dust and whatnot. They then proceeded to get that dirt and sweat all over my furniture, my walls and my carpets. Not to mention the myriad of scrapes and marks they made in the walls and ceilings. Buy the time they finished, they were in a stupendous rush, and just wanted cash and took off before we had the ability to event take an accounting of what actually made it over let alone check that my possessions that did make it over were all undamaged. I did notice some damage to my dresser and some larger items but it was all insignificant and easy to cover-up or in not noticeable locations.

However, they broke my 64" plasma television. When I went to clean the television off after they moved us in, I found a quarter sized mark on the screen that I couldn't clean off. It also cause a softball sized discoloration of the picture. I called numerous TV repair people - and they all said it was repairable. Also, the bezel of the TV was cracked and dented in multiple locations.

I called the next business day and the woman asked that I send pictures in. So I did and called back in the next day, the owner claimed I signed off on the job and that they no longer were responsible, and after I argued she agreed to send out the claim form but that it would take 4 weeks. After weeks go buy, I finally get the form and send it back in after filling it out. Weeks go by and I get no response. After emailing them a few times, I get an email back that the fine print on the back of the receipt says that anything broken would be paid 60 cents per pound, which meant the reimbursement was $62.40 and would I like that amount credited to my credit card. I explained that replacement value was $4000 and that I needed a lot more than $62.40 and I would seek whatever action needed to ensure I got enough to cover at least fair market value (approx $3200) but I was willing to compromise to avoid confrontation. I hear nothing back for more than two weeks and two emails saying I need an answer.

Finally, I get an email back saying she was sending a check and wanted to verify my address. She neglected to state an amount, and had some random address I have never heard of before. I corrected her on the address and she then replied she mailed out a check and they consider the claim closed. I get the check a few days later (now, about 2 months without a TV) and it's for $62.40! And it says in the memo, "PAYMENT IN FULL FOR DAMAGE TO TV. CLAIM CLOSED". The arrogance alone was astonishing. They weren't very nice to begin with, but this had to be the most rude and unprofessional manner that I have ever seen from a company.

I would say, very clearly. Avoid them at all cost. Do not use them.


Valerie Jameson is the owner - She was the one with a nasty attitude. For the record I have been polite and calm however stern. I also spoke to a few attorneys, they all stated that any such "contract" would be "unconscionable" and not legally enforceable if it came to litigation. However, I would like to avoid that route and resolve this matter without confrontation.

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extremely bad,

4 guys did it in 3 hours. They move their butts!!! They came in an hour under estimate and adjusted fees accordingly. I was very pleased and would definitely use them again.

Dealing with the company was fine but the crew they sent was careless, negligent and unprofessional. They were in a rush and failed to wrap the furniture and it was nicked. They also dropped boxes when unloading the truck. The workers' hands were also very dirty and left prints and dirt all over the furniture. The process in whole was terrible and my daughter has moved 6 times all over the country with every other move never approaching this experience.

the move itself went ok although it took too long, and the price was great, but the packing job turned out to be ridiculous. they wrote the room that boxes were packed from but not the contents.
they wrapped unbreakable plastic and metal items in way too much paper and then compounded the problem but putting a few light items in a box, filling it less than half full, and then stuffing a ton of paper on top.
the result is we have almost twice as many boxes to unpack and tons of paper to get rid of by recycling it. worse, it takes forever to find anything that you may want first.
this also increased the cost of the move

The pickup was on time and the move out went very quickly. The movers were very polite. Occasionally they were rough with the furniture.
The move in was very quick also. At the last minute, my settlement time was moved back a few hours and they accommodated me with no complaints or problems. The arrived at the new house about four hours late, but I can't complain because they had to change their schedule for me.
I think because it was late in the evening (about 9:30 pm), the movers were rougher with the furniture during the move in as they were in a hurry. They were very quick and moved mostly everything into the right location as marked on the boxes. There were some marks and nicks on the walls and on the furniture, but they sent someone to fix everything who did an excellent job.
Everyone was exceptionally nice which says a lot, especially during such a stressful time as moving.

They did a good job, I was pleased.

They were scheduled to arrive between 9 and 11 and they showed up at about 9:20AM. I have to admit I was a little skeptical when they arrived. There were four men, but they looked too skinny to be moving guys. I changed my mind about that when they started to work. They looked through the apartment and immediately told me there were a lot more items than on the list, which I already knew, and it was going to take a lot longer than the estimated five hours. I told them I was only paying for five so they should work for two and a half, then stop loading and we'd head over to the new house and unload. I planned to have them do the furniture and heavy, bulky stuff, then I could get whatever was left if the time ran out. They loaded up my entire two-bedroom apartment plus a storage garage in one and one half hours. They took one "break" from running up and down the steps to load up the stuff from the garage, which was on the ground floor, but other than that they worked tirelessly the whole time. I was amazed! When we got to the new house I surprised them with the news of the piano, which as already there. I really didn't want it in the basement so I needed them to move it to the second (main) floor of the townhouse. I had called the company twice to make sure the scheduler alerted my moving crew to this fact since I knew it ahead of time. I wanted to make sure they had whatever special equipment they would need to move a piano. Unfortunately, they either didn't read the order paperwork or it was never noted so they were unpleasantly surprised. They started unloading the truck right away. They had a pretty good system to unload whereby one crew member stood in the truck and handed the items to another with instructions on where they went. Again, they worked tirelessly until the truck was empty. They were very good about putting the boxes in the correct rooms. They didn't cause any damage to my furniture or the house. They disassembled and reassembled the bed. I had two other pieces of furniture that needed assembly, but both were custom-made so my family and I did those ourselves. The piano mover had left a dolly for us to use, but the moving guys just picked the thing right up and maneuvered it up the stairs (around two relatively tight 90-degree turns) and put it exactly where I wanted it. They also finished the whole job in four and a half hours - even less than the estimate - and charged me accordingly. I did a little research online ahead of time on what to tip movers. I found anywhere from nothing to five percent, but these guys were so good I gave them about fifteen percent.
The pros:* They worked their a55es off non-stop and got the job done quickly.* They showed up on time.* They were very careful with my stuff and didn't break or steal anything.* They put everything where it was supposed to go instead of piling it all in one room.* They barely flinched when they realized they had to move me from a third-floor walk-up to a townhouse with three stories.* They only charged me for the hours they worked, which, happily, turned out to be less than estimated.
The cons:* The salesman/scheduler greatly underestimated the number of boxes a person should require for her stuff.* Despite the fact that I called twice about the piano, the movers weren't aware of it when they got there on moving day.* They didn't cover their shoes or lay down any kind of floor covering so I did need to shampoo a few spots of the carpet when all was done.

They were very responsive and their prices were competitive. I would use them again if I needed to.

They were great, absolutley wonderful.