- Services were "provided" by Humphreys Pest Control (Humphreys) on November 18, 2015 for mice treatment. However, on November 20, 2015, I contacted Humphreys to express my dissatisfaction with the services received as well as to request a partial refund and terminate any warranty assumed. Upon my call to Humprheys on November 20, 2015, I spoke to a gentlemen who rudely argued and dismissed my concerns. Ultimately I was transferred to the office manager "Linda" who after a lengthy conversation agreed on a partial refund, upon my insistence. While Linda did agree to a partial refund she stated that she would need to call me the following day to determine the appropriate amount. The following day passed and I never received a follow-up from Linda. At that point I decided to cancel the check provided to your tech on November 18, 2015 in the amount of $238.50. Instead I had to again initiate a call the following week, on November 23, 2015, which is when I first spoke to Ms. Rosamond Humphreys. After hearing out my concerns of poor service, and my offer to pay for materials used as a sign of good faith, Ms. Humprheys agreed to look into the matter further and stated she would contact me in a few days. I did not receive a call or follow-up for nearly a month.
On December 22, 2015 I received a letter from Ms. Humphreys which apologized for the poor service I had received but ultimately rejected my request for a reduced price. In an attempt to discuss the letter and reach a resolution, I called Humphreys several times to speak to Ms. Humprheys, who proved difficult to reach, so I left a message with the Linda requesting a return phone call. I had received no phone call or acknowledgment. However, what I did receive was an invoice, on February 29 2016, in the original amount of $238.50, plus a 60 days 'past due' finance charge of $3.58. On March 08, 2016 I sent a letter to Humprheys (via certified mail with a signed receipt/acknowledgement from Humphreys) refuting the charges and again voicing my dissatisfaction with the services provided. Furthermore, despite my complete frustration and dissatisfaction with the situation, as a measure of good faith I even enclosed payment in the amount of $59.63 (25% of the invoice amount, less the finance charge), which I provided as remedy to cover material costs. This did not appear to be in Humprheys satisfaction because n March 31, 2016 I received an additional invoice, for the original amount of $238.50, plus a 90 days 'past due' finance charge of $7.16. Included in the invoice was a note essentially threatening 'collections precedings' if payment is not received immediately. No progress of resolution has been reached.
Needless to say this has been am awful experience... I reject the invoices due to poor service and further reject the finance charges. I find Humprheys practices both inappropriate and borderline deceptive. I do not recommend anyone use this company or even communicate with them.