Everlasting Fence Co
About us
Everlasting Fence Co. is a family owned business established in 1980. All fence installers are paid hourly (no sub-contracting and no piece work.) We are located in Glenside, PA providing service to the entire Delaware Valley. *** When inquiring please leave us your number. Thank you so much! ****
Business highlights
Services we offer
Fencing- Aluminum, PVC, Pergolas & Arbors, Wood & Chain Link/ Fence & Deck Staining/ Porch & Stair Railing - Aluminum & PVC/ Custom Wood Gates
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 5% | ||
| 1% | ||
| 1% |
I rated them a B on price only because they are not the cheapest game in town, but you get what you pay for. You really can't argue with the look of the product.
The only negative I had was that I wasn't really impressed with their main office staff. Whenever I had to speak with them for scheduling, etc., I found them to not be extremely helpful and also uninformed about the details of the project, which was frustrating to me. Not the end of the world because again, Erik was always there to save the day. This is certainly not a reason to choose another company, just set your expectations appropriately. To be fair, Erik put the bar so high that I think I may have been disappointed with just about anyone I talked to!
I asked them to come during a specific week to do the work, which they did. The two guys who were doing the work ran into a small problem with some underground plastic piping while they were digging one of the post holes, so they needed to stop the installation until I had the problem fixed. They returned a week later to finish the job. The men who did the job were very polite, knowledgable and professional. The finished job looks great. Very satisfied.
First of all...Jason and Chris did a phenomenal job installing my fence. They were there early and worked hard. They maneuvered through some expected obstacles with professionalism and left everything clean and tidy. My neighbors have stopped by and gushed over the fence...as has my landscaper. Just an awesome job...simply beautiful.
Second, they installed the porch rail on a slope on both sides of the gate. Because the gate was installed level, the two sections of sloped porch rail then looked very odd and incorrect right next to the level gate.
Third, they installed the two rail posts on either side of the gate at two different elevations which also looked quite odd. One of the post caps wasn't even glued down as it should have been.
We contacted them about these issues and they said they would schedule a time to come back. It took them until August 10th to return (original work date July 7th.) The owner Bob and the estimator Erik indicated that the hole they drilled in the post would have to be painted because the alternative was to replace the entire porch railing to get all of the railing at the correct elevation. Essentially we just have to live with their mistake because they won't make it right.
Second, they installed a post bottom decorative covering on one post and had to carve out a section of it to make the railing fit. This is a major fudge as these decorative post caps are never to be cut. It looks horrible and is another indication that they just wanted to get done and leave.
Third, they left all of the vinyl shavings on our front porch and didn't clean up.
Fourth, they still didn't glue the post cap which they already knew about.
Finally, several days later when we complained again, Erik left a voice message that we should have asked them to clean up after themselves. Hmmmm. Isn't that something you are supposed to just do?
We don't want them to come back to do anything more as they can only make it worse.
9/22/11 - Apparently I should have lowered my porch to accomodate the new porch railing that wasn't installed properly from day one.
"After our customer informed us that he was not satisfied with our install, we sent his sales rep out to review the issues. We agreed with him and told him what we could do to remedy the issues and he agreed that our solutions would suffice. The hole was sanded down, epoxy filled and painted and before we moved ahead with other fixes we got our customers approval that the work done was to his standards. We then replaced the 2 posts on either side of the gate and the post closest to the house so we could lower and re-install the railing sections level with the gate and there would be no holes in the posts from where the old screw holes were. Because the front railing section faces the street and sits level we wanted to keep the heights on the side with the gate consistent with that front section as per our customers request. By doing that, the railing section closest to the house got progressively closer to the actual concrete patio (because the slope of the concrete) and ran into the post trim cap (which is intended to hide the seam where the post meets the concrete porch), so we notched it to get the railing to the desired height and level. After finishing the work and cleaning up we informed our customers wife that we were done and she said okay and that her husband has the final say and will be home shortly if you prefer to wait. We went to a local Wawa to get something to eat and our customer called the office to inform us all work was good. Days later we received an e-mail stating that he was actually unhappy with the work still and would just hold money off the final payment and complete work himself. Unfortunately we did forget to put the vinyl cement on 3 post caps, which was an oversight on our part but a quick 5 minute process. We did sweep off their porch, but not to his standards, which we would have went right back to his house to sweep it more. Nothing was fudged with this install as nothing is fudged on any of our installs, and we pride ourselves in our customer satisfaction, as our other reviews prove. Our goal is to walk away from our installs knowing our customers are completely satisfied, and if they are not satisfied we always do what ever is needed to make them happy. We sent our Company owner out to do the work to assure our customer it would get done properly. Unfortunately he prefers we do not return to glue the caps on and re-notch the trim cap cut he is unhappy with. We warranty our railing installations for 5 years because we are confident with our work, this warranty still applies to this job regardless of our situation. For further details please feel free to contact Erik at [email protected] or at (215)886-3539"
Licensing
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FAQ
Contact Information
17 Limekiln Pike, Glenside, PA 19038
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