Two Men & A Truck - Glen Mills

In a word - awful. I didn't mind that they showed up an hour late (I was told they'd be there around 8am, they arrived just after 9am). I didn't mind that they inexplicably disappeared for almost 1/2 hr on the ride from house #1 to house #2 (8 mile ride that took me 15m, they took an alternate route and arrived at the new home 30m after I did; I'm guessing they stopped for lunch, but a heads up would have been nice). I did, however, mind that they were extremely careless and damaged SEVEN pieces of what had been pretty nice furniture. Specifics: Dining room server - In spite of the fact that there were 3 movers on site, the smallest mover of the three attempted to put this on a dolly and handle it by himself. In doing so, he tilted it up on two legs, then twisted it up onto one in order to try to get it into position; putting all the weight of the piece on one leg, which promptly shattered and splintered. I was in the adjacent room and turned to look just as it broke. (I since called Raymour & Flanigan to see if a replacement leg could be had; it cannot. This dining room set was discontinued by the manufacturer.) Coffee table - Wrapped only in plastic, no padding or blankets. It is obvious from the tears in the plastic (as can be seen in the photos) that something was dragged across it, leaving scratches. There are also dings on the edge of the top and the one leg. Family room end tables, bedroom end table, long dresser, tall dresser - I do not know the extent to which any of these were wrapped, but apparently little care was taken with them as all have dings along the edges. Basement wall - In the course of moving a small couch from the basement, the movers neglected to remove the (very easily removable) feet from the couch. They didn’t realize this would prevent them from getting through the doorway at the top of the steps until they arrived there with the couch. I helped them remove the door, and the couch squeezed through, but not before gashing the drywall (a wall I just replaced and repainted, mind you). I’ve already taken the time to patch and repaint it, as the house is still for sale; but this is not something I should have had to waste time on. Not only that, a discerning buyer WILL notice a large patched area of a wall. On at least two occasions, while out of direct view of the parked truck, I overheard the sound of something crashing inside. I can only assume that was the sound of some of my furniture being damaged. Plastic wrap was used on a few items to keep drawers shut, or keep pillows on a couch or chair; but plastic wrap doesn’t provide any real protection. I did see a very large pile of unused padded blankets in the truck. As I recall, the only item actually wrapped with any padded blankets was the dining room server, after the leg had already been broken off. To be clear - I KNOW this furniture. I’ve been looking at it every day for a few years now. Before the move, I made a point to review the state of each. I know, as a result of my pre-inspection, there was pre-existing damage to ONE of the bedroom end tables (not the one pictured here, in which the damage is on the top) and to one drawer of the coffee table. The damages documented here are the direct result of carelessness from Two Men & A Truck employees. None of this furniture was cheap, and now much of it is chipped, scratched, or downright unusable. Moving is difficult enough as it is. It’s hard to believe that Two Men & A Truck could stay in business if this is the expected level of service. The driver informed me that someone would be in touch with me within 24-48 hours, and that they would send someone out to assess the damages. I reached out, myself, to get the ball rolling, and spoke to Karim, who told me to email him photos of the damage. I emailed said photos over the weekend, and have not heard back (today is Tuesday). The only silver lining, at this point, is that while I handed the driver the check for $875 at the time the work was completed, he left it on my kitchen counter. I informed Karim of this, when I called after the fact, but he said nothing about it. Of course, this is not a silver lining at all, given that the damaged items far exceed $875 in value.

unknown

unknown

unknown

Unlike many of the other providers as we make a move from West Chester to Thorndale, Two Men and a Truck called ahead of arrival (as promised) and came bright and early. They arrived on time and worked quickly. Also nice: I was able to call within a month of moving and get the date I wanted, which is not the case with other movers I've found recommended on Angie's list.

The team they sent were fabulous. They showed up on time. Friendly, efficient and knew their stuff! Malik and Larry (the movers) made a stressful day turn into a easy moving day.

It went well. They did an excellent job. Wrapped everything to protect while it was raining. The price was almost exactly the estimate. I would highly recommend them again. We are using them again to move my son

unknown

unknown

Very good. They even helped with securing a bookcase to the wall. They did an excellent job!

The two guys we had worked hard but they did not come with any tools for disassembling. The frame need to be taken off my couches in order to get out the door. When I moved in the people had power tools. But this company came with nothing. So that slowed us down and then there was some screws where I needed something slim. Fortunately I was able to find something that worked but they were sitting waiting until I could find something as they were the last items that needed to be moved out. My whole job took 10.5 hours and would have been more if my dad didn't say just leave the boxes all here and not to assemble the furniture. Quote was a maxiumum 9 hours and would have probably been close to 12 hours if they assembled and put in the correct place.

Two men and a truck were hired to move me from one apartment to another apartment within the same building. Easily scheduled and paid by the hour made it a win win for me. Until they arrived, two hours late without a phone call. The items were all ready to go, several pieces of furniture and only a few boxes, I had already moved 90% of boxes and all small pieces myself. The three gentlemen seemed to get easily lost going from place to place, and challenged any questions that I made with sarcasm. Every 45 minutes or so one of the gentleman would approach me and inform me if I was comfortable with keeping them for an additional hour. My three hour job turned into a six hour job. At the end of the job I was informed that I would be charged for the use of the truck also, even though none of my possessions even entered it. During the phonecall when I hired them, I was told this would be waived. Sadly, I would definitely not hire them again.

The movers were awesome! I would highly recommend them!! They showed up right on time and were so careful with our things. They did not bump a single wall while moving our things. Plus they were faster than the estimated time, so it ended up being $200 cheaper than they predicted! The three movers were also completely professional and very polite. We had a great moving experience because of them!

I would highly recommend them. They did a great job. We were happy with them and would use them again. They were very professional and very fast. They did a great job moving all the heavy stuff. They really did a good job. They treated everything probably with more care than I would have. They really made sure things wouldn't get damaged in the truck. We were really happy that we used them. The price was reasonable. These guys were great.

It was all very positive. We had a bigger move than they usually do. They typically bang a few of these out in a day but they were with us the whole day. They worked super hard and they moved the heaviest stuff. Generally, they were nice and professional. I don't plan on moving any time soon, but I would use them in the future.

They were good and they charged by the hour. They took care of all the things and didn't stop working. They were great and very professional. They were very responsive and very quick.

They were awesome. It was three very tall guys. They came to the apartment that we lived in, surveyed everything and saw what they needed to do. We had everything packed so they just started moving boxes. They moved everything in when they got to the house. They were very efficient, they didn't waste time. They were professional and yet they were still friendly. I wrote a survey to give to their boss saying I would recommend them to anyone. They were very good. We had no complaints; they didn't break anything. Because of their experience, they extra wrapped a few things. They were just very good with what they did. The first time I called I got everything set up. Then our closing date got changed by eight or nine days. When I called back they were very understanding, everything was cool. They said it's no problem rescheduling. There was a fee for that but it wasn't unreasonable. I can't say anything bad. They were there on time. When you're moving things you're not dressed in suits but they were dressed appropriately. One guy was really serious and the other two were jovial and they balanced each other out. When they were done, the serious guy smiled. They were just awesome.

They charged $92 an hour. They are efficient, neat and courteous. They are on time. They are really very good. I have no complaints at all. They are awesome. We've used them 3 times in less than 2 months.

Two Men and a Truck moved furniture from our house to a storage unit (we moved boxes and smaller stuff ourselves). They did a great job - arrived on time, took care to keep furniture dry (it was pouring the day of the move), wrapped everything in shrink wrap to keep it from getting dirty during the move or in the storage unit. The and quot;two menand quot; were pleasant and professional and we had to force them to take a break for some water - really hard workers.

The only down side was that they made a couple gouges in the wall where they brought a large table up from the basement. And a mark on the bedroom wall from the headboard. Nothing major, but kind of a drag - and affected their and quot;qualityand quot; score from me.

Phone staff (to get the estimate, reserve date and confirmation call) were super friendly and polite. They also made a follow-up call to see if everything went okay. Cost was reasonable, and I'd recommend them - especially for relatively small, local moves.

Two Men and a Truck, King of Prussia Pa. We hired this company to move furniture, etc from two homes into one home. Start time was quoted as 7:30. They did not begin the move until 9:00. "They couldn't find the crew" Not only that, but we were quoted a price for three movers and only two initially showed up. Thirty minutes later, the third mover arrived. In addition,before thay started the move, the price went up from the quoted price of $123/hour to $125/hour. They did agree to charge only $92 for the first hour due to the fact that the third mover was late. Also, the work order that the movers were working from, did not include the second residence to be moved. This, all before the move even begun! They packed the truck to capacity (only one house), using only eight padded blankets, leaving approximately twenty folded and unused in the truck. They left two large pieces and several smaller pieces behind, because they could not fit them in the truck. When the truck was unloaded, several heirloom pieces had been destroyed. Numerous items were scratched or otherwise damaged. Two pieces of jewelry were missing (we assume lost not stolen). They could not get two couches in the house and asked what we wanted to do with them. I got some friends to help me move the one couch into the house, which was done in about ten minutes, as the hired movers watched. Another love seat was also beyond the scope of the hired movers, so I picked it up myself and moved it into the house at which time they said they could get it from there. As all of this is going on, I am trying to reach the franchise owner by telephone. I made nine phone calls between 1:25 pm and 4:12 pm, during the unpacking phase. Not only did I not get a call back, but no one ever answered the office phone. When I refused to pay the bill until I talked to someone, the movers were quickly able to get the owner on the phone. I refuse to pay the bill until some resolution is reached. The only response the owner gave me was they are not responsible for anything not in a box. I didn't even get a chance to tell him that everything was boxed and some items were removed from boxes by the movers and placed on top of the heap in the truck. Our plan today is to remit a certified check for approximately half the balance and let the owner come and see the damage, then hopefully reach some agreement. Since this happened just yesterday, the situation has not been resolved as of this writing. In addition, the the lack of ability of the movers, one of them was extremely rude and contentious, at times being insulting to both homeowners, to the extend that I demanded he remained outside and help without entering the house. Prior to this demand,this same mover made several "runs" with things like; a single women's beach bag, a single two foot pine shelf, etc creating work for his truck mates and slowing the process down substantially. He was actually more productive just unloading the truck and staying out of the house. I would like to add, that one of the movers was very much a gentlemen (albiet not a very good mover). when he saw my girlfriend crying over the damages, he tried to console her. He also thanked me for being there and maintaining some order and giving some direction to the crew. I would never recommend this company but I would write a report on Angies List to let everyone know what a misable experience we had. Still one more house to move!

They were friendly and timely, and got the job done. The only problem with the service was that of the 3 guys that came out, 2 of them were inexperienced. It took longer and cost more than it would have with more experienced movers. Other than that, I was happy with them. I would use them in the future, if necessary.

see above.

The compnay sent three movers to move essentially a two bedroom apartment. The movers arrived on time and started to pack my items. They were a bit careless with packing my furniture and had to be asked to wrap my bed, couches and heavier pieces with cellophane wrap. The movers were going to drag my furniture across the floors and outside before they put on protective wrap, which would have resulted in them getting dirty and damaged. They still managed to rip my couch and when I mentioned the damage to one of the movers, he just shrugged his shoulders. On the day of the move, I was in a rush to catch a plane so the movers were moving rather quickly, which was very considerate. However, I still expected them to do a thorough job and move all of my items. Upon inspection of my boxes, I noticed that several items were missing and probably were not removed from the truck. I called the company several times and got no response regarding my loss and have sent a complaint to the national company. This company is non-responsive and unprofessional and I will never use them again. Also, I caution others in using them. They may give you the cheapest estimate, but beware because you get what you pay for. I'm still waiting on a resolution for my loss and my damage.

The estimator was over an hour late. He was very friendly and somewhat professional when he arrived, but he did not call to tell me that he was running late. His own company could not get in touch with him, but were able to locate him via GPS. The estimator left and promised a written quote on the same day. No quote arrived. The next week, I followed up via email with my original contact and received no response. I followed up again a couple of days later and received no response.

All in all we were pleased. We had hired them only about 15 days before the move. However, the person giving the estimate had said they'd "shrink wrap" all the furniture, which they did not do. They used furniture pads once the furniture was in the truck. The men caused a furniture scratch as they carried a piece down a narrow staircase, something that could have been prevented by padding the banister. It was the only part of the move that did not go as planned. The estimate they gave was more than reasonable ($895). As they said they would, if the work did not take the estimated time, they would reduce the price. As it turned out, we paid about $250 LESS than the estimate.