The Davey Tree Expert Co.

Work went very well, there was no property damage, no leftover debris, nor any delays encountered. The work appears first class and the trees now look the way we expected them to after trimming. We are very pleased and have arranged additional plant treatments this season, and other trees pruned next year.

They did an excellent job. They were on time and did a thorough clean up of both the front and back yards. They also mulched all the plant beds.

UPDATE: Arborel is correct in that they offered a resolution to the issues described below. I have updated the ratings to reflect their response There were several issues of concern which would prevent me from using Arborel's services in the future. 1. Damage to my driveway ? I noticed several 8? to 10?diameter divots in my asphalt driveway presumably made from tree limbs being hap-hazardly dropped onto the surface. Fortunately, my driveway is not new otherwise repair would have been be required. 2. Prioritization ? It was requested by Arborel that I prioritize the work to be completed in the event that the allotted time was not sufficient to remove all the trees identified. I provided a prioritized list that was not followed in part because because the ?bucket? truck was not available to access the trees close to my house. I was informed by a member of the Arborel crew that they would save a couple of hours and return when the proper equipment was available. Also, the stump grinding equipment was available for only a short period in the afternoon and neglected to remove a highly prioritized stump. 3. Possible Tree Damage ? During Arborel's pre-inspection of the project, Rob correctly expressed concern about grinding the stump of one of the trees to be removed due to its? proximity to a very large Oak and the potential for root damage. It was agreed that this stump would not be ground however despite not being on the list, Arborel's crew did grind this stump. Hopefully, the Oak will not sustain damage.. 4. Work Schedule ? Obviously, I was not watching the Arborel crew with a stopwatch and will assume that they worked for the amount of the time contracted. However, I can confirm that the crew was mysteriously not present for an extended period during the morning? When I contacted Arborel to inquire about their return, I was informed that they had fulfilled their contractual obligations and would not be coming back. I have used Arborel's services in the past and was previously pleased with their performance but will never use them again. I found them to be unprofesional both in the scheduling process in which I had to contact them several weeks after submitting the contract to prompt them to schedule the work and with their customer service philosophy.

They are very professional and they have arborists on staff. They did a good job but their price always seemed high. I found another company that does similar work for a lower price.

Professional, prompt, careful, cleaned everything up. Rob was very clear and patient explaining all the issues with the tree. I highly recommend Arborel. I use them for all my tree work.

Work crew was very professional. Discussed with the crew exactly what I wanted done and the work was done only when we both agreed on what the tree should look like when they were finished. Clean up was excellent. Job completed to my satisfaction.

We were new to the area. Based on neighbor recommendation called Davey Tree. Rep came out right away (Jan 10). Excellent explanation of what they could do, how they could do it, and costs. Then the big snow hit. Our project was not an emergency. I didn't expect to see Davey Tree right away. I knew they would be busy for several weeks or months on projects far more of a problem than ours. However, it took until Jul 10 to get them to come do the majority of the work. I had to make several phone calls over the many months to remind them to come. In fairness, I had not paid any monies to them prior to the work. When they did come in Jul 10 to remove the large tree and smaller evergreen, the work that was done was excellent. But, it took another couple of months (and phone calls) to get them to come back and complete the smaller portions of the job. Overall, the work they did was excellent, but getting them to come do the job and complete the job was pretty poor. For this reason, I won't use them again. When my neighbors ask, I tell them the work was great but it was really tough getting them to come out and do it.

I called for an estimate on a Wed/Thurs. I specified that during weekdays, I could not make an appointment until 5:30 pm at the earliest. They did not call me back until Monday and suggested an appointment for the next day at 5. I left work early to make the appointment - rushing home through traffic. At 5:05 I was turning the corner for my street when the Tree Guy called asking if I was stil coming for the appointment! By the time I hung up I was in my driveway. We went over what I wanted done and he told me he would mail me an estimate. It took over a week to get the estimate in the mail and it was significantly higher than the other estimate I recieved from another company.

It took some time after accepting the bid to get the crew out to do the job, but that was understandable given my location relative to theirs. The two workers were polite and got straight to work. Clean up was great and the tree looks good.

Provided estimate that was half the price of another contractor. Scheduled work to be done the first business day after we closed on our new house, arrived punctually, and completed work quickly to minimize mess and noise. No complaints!

They came when promised. They gave me a quick quote. Their appearance was professional. It was a detailed and fair quote. They were responsive.

The original contract called for removal of spruce trees, they came and I asked them to add the above extra services. They were very thorough and fast. I was impressed with their courtesy and enthusiasm. They were also patient (I tend to hover).

The day I consulted with the owner, I recall telling him what I had planned to do as far as replacing the concrete and adding a small retaining wall after the tree was removed. I also recall telling him that all would have to be arranged with my cement contractor. I signed with this company because they were the only ones that detailed in writing what was to be done and what equipment was to be used. Months went by without any follow up calls from the company. I called early this summer to touch base with them, to reschedule the date and to find out when all would be set up for the job. I was told that when it got closer to the date, I would be contacted. Approximately 7 to 10 days before the day the work would start I still had not heard from the company, so I called tham again. I spoke to the office manager who informed me that all the permits were just about in place and the light company would be out within the next day or two to take care of the electrical lines. There was no consultation with the cement contractor before the work began. The job started on time beginning with the tree removal. Then the cement contractor removed the concrete except for a section that was approximately 3 to 4 feet wide under the trunk of the tree. The trunk of the tree had grown around the concrete and he simply could not remove it at the time. The operator of the stump grinder came a couple of days later and removed the stump and anything immediately surrounding it. Of course the stump grinder could not get anywhere near the cement. He said he would return the next day and finish. He returned but was gone after an hour or two. My cement contractor came to remove the concrete, inspect the job and informed me that the work was not complete. I returned home to find that the area that I thought would be cleared and leveled was not. When the stump was grinded, a lot of the dirt and soil was removed. The trunk was exposed and it was thick, deep and wide. When I reviewed my proposal, it stated, "Surface roots only." I know nothing about trees or arborists. I can only tell you what I think. My thoughts are that someone with knowledge of trees should have known that there would be lot more tree under the surface of the dirt. It was apparent to me that the cost of this job was underestimated. I had resigned myself to dig out my wallet and pay more to have the work completed. The owner came to the job and concluded that the work would be completed with no additional fees, which was quite a relief to me. Despite all this I want to note a couple of things that occurred. Some trees/plants were removed in order to accomodate the stump grinder. However, they were not replanted and as a result they died. I wanted the entire area leveled and was willing to pay anything additional to get it done right. The owner told the operator of the stump grinder to go from point A to point B. Neither would deviate from this. This was after my cement contractor told the operator of the stump grinder what needed to be done. The area was not leveled and there is still the trunk of this tree that is sticking up above the new retaining wall. I will be calling another company to complete the job to my satisfaction. I can't understand why a business would not accomodate the customer. There was a definate lack of communication in this case. I met with the owner 2 times; when I consulted with him in the beginning and when there was a problem at the end. I made calls to him between these times and could never speak to him. I am not writing this to malign the company. I felt like he got my business and that is all he cared about. This was my experience with them and this is how I felt about how everything was handled.

Very good, work finished promptly. No problems, would use again.

They are very punctual, nice, and their pricing is very good. The clean up went very well and they checked with me about the their work before they left. A very professional outfit, and I am happy with their work.

They were the only company to respond to my calls for estimates after a winter with very heavy snow fall and ice. He made an appointment but did not show up for the appointment. He must have come another time because he mailed an estimate. I thought the price was high but I had nothing to compare it to since no one else answered my call. I was a little disappointed that the arborvitae were not tied up us well as I thought they could have been but it was a big job.

I didn't use them because I needed some landscaping work done, so I just had them do it. They didn't seem very creative insofar as landscaping was concerned.

I had a bunch of bushes overgrowing or dead in my small front yard. The estimator took a long time looking at my property and gave me some good advice on my landscaping and which bushes to remove and which to leave. The estimate was right on and the workers were professional, worked very fast, and cleaned up really well. I went with this company over a slighly cheaper estimate because I appreciated the care they took to do the job right.

They gave me a free estimate. It was a lot of money. They said they were experts in peach trees. They came out promptly. There was a miscommunication because I thought they he just left some of the dead limbs. I spoke with him about the issue and he explained to me that he is training the tree. He said he had explained all of that to me while he was there but I was in such a hurry that I must have not understood everything. I am now much more satisfied with the work he did. I really appreciated him calling me to explain everything to me.

Service has always been good from the initial proposal to final job completion.

This is the third time we used the company. Initially I thought their proposal price for this work was high (especially in terms of the amount and cost of the work they had done for us previously) but it turned out to be 2/3 of a well-known tree company that also gave us an estimate. They did the work within 1-2 weeks of my signing the contract, which was appropriate considering that they must have gotten a lot of calls this past late winter.

THe work was not done. The followup was not performed. The bill came and the work shown on it was not performed.

They were great. They were punctual and polite. I really liked them a lot.

It consisted of pruning oak trees and removing a Bradford pear tree. We were told that oak trees should not be pruned before November. The Bradford pear work was done because, through a misunderstanding, only one branch had been removed during the earlier work. The crew worked efficiently in light rainfall. The only problem that occurred was that they somehow overlooked one large branch and a number of smaller branches. I called today (11/30/2009) to inform them of their oversight and they came immediately (with apologies) to remove the branches. I found all the people from Arborel to be polite and professional. I trust their judgment completely.

They were extremely professional. The workers cleaned up after themselves. They did some extra work as well which was not in the contract. They took out the bushes which were around the tree. It was a nice gesture. They were courteous. They have an arborist who came down to check another tree and gave me a diagnosis. He also told me to save that tree and he would help in taking care of it.