they showed up as scheduled, cleaned my house based on a list of items I had given to them, they honored their quoted price so I left them a check for said amount and I later called to acknowledge what a terrific job they had done and that I was very pleased.

I have used others and they don't come close to the thorough cleaning quality of this service. I have access to communicate with either owner and can call with complaints or schedule changes any time. I have never had a complaint and have used them consistently for the past year. I have 3 children and the staff of this service make their rooms really special (which is challenging, given the amount of "stuff" in their room). I typically have the house ready for them by picking up so they can focus on getting it really clean. They have never cancelled on me and have been very accommodating to my schedule changes. I am truly pleased with this service and I feel like I am respected and appreciated as a customer.

The overall housecleaning was good depending on which employees came to clean. Typically, there would be two women who would arrive in a timely manner. We noticed little things like the tops of the shower stalls were not wiped, rags left behind, cleaning supplies left behind, etc. We did not complain to the owner and said nothing because our feeling is "If we can't see it, who cares and in the bigger picture of things it really doesn't matter." The problem occurred earlier today when one of their employees hit her head on the corner of a television set in one of the bedrooms. I heard the other employee asking her what happened and if she was alright. When she kept asking, I went into the room to find the employee on the floor on her hands and knees with her face to the ground. I tried to find out what happened from the employee and then had her lie on one of the beds with an ice pack on her head. The employee had complained that she had a migraine headache when she had arrived. She was sobbing and tried to explain that she had hit the corner of her eye, her cheekbone and a part of her nose on the corner of the television set as she stood up from cleaning one of the baseboards. I set a timer for 20 minutes to go back and check on the employee. At that time, both employees had contacted the business owner and explained what had happened. Before the 20 minutes were up, she came out and said that she didn't feel well. However, she complained that her head was hurting worse, her neck was hurting and she was dizzy. I did not want her to drive without being examined by a professional. One of the employees contacted the owner and the owner told her that she could go home. I contacted a friend with some emergency medical training to have her come and check the girl out to make sure that she was ok before allowing her to drive home. My friend was unavailable so I contacted the police and asked them if the EMT's could check her out and determine whether or not it was ok for her to drive. When the EMT's arrived, she was still getting dizzy when she stood up and they suggested that she go to the hospital. It was her choice but she decided to go to the hospital. I went with her to make sure that she was ok. The CT scan and xrays came back normal, the employee was given pain medication and told to go home and rest. Early this evening I received a phone call from the owner. She prefaced the call by saying "I wasn't sure whether or not to call you about this so I waited to calm down before calling you.". With an opening like that, I knew this was not going to be a positive conversation. She told me that she should have been notified that the employee was going to the hospital and that SHE would have came and got the girl and taken her to the hospital herself. I reminded her that both of her employees had contacted her several times. She then told me that I overreacted and that because of my actions, her insurance rates were going to go up for the next five years. My next question to her was "So you are more concerned about your insurance rates than the well being of your employees?". She then said that she should have been asked if it was ok to call an ambulance. At that point I said "I wasn't aware that I needed your approval." This girl was cleaning my house so her well-being was my responsibility. She told me that the ambulance ride alone would cost $600 to $1000. I explained to her that I checked with the police chief regarding the cost of the ambulance and he said that if we had a membership it would only cost $100. I explained to the owner that if it was going to be a problem, I would pay for the ambulance service. Again she said that that was not the point. The owner said that the other employee told her a different story regarding what happened. The owner then went on to talk negatively about the employee that was injured. At that point I had no choice but to tell her that I did not care for how she handles her employees and that the way I've heard her talk to them when in my house was unacceptable behavior for a boss. I then told her that her services were no longer needed. The owner's phone call to me was unprofessional and unappreciated. The injured employee has a small child at home and if anything had happened to the employee while driving home, that would have been on the owner's conscience and mine. Sorry - that wasn't going to happen on my watch. Bottom line - the company does a decent job cleaning but appears to have a questionable employee turnover rate and a clear misunderstanding of who works for who.