DISASTER RESTORATION SERVICES OF GREATER PITTSBURG

unknown

unknown

Very well. Able to schedule appointment quickly.

As of this writing, the services of this company continue at my law office after a fire. I continue to be impressed. I called them and had a rep at my office within 2 hrs. Great communication. Answered all my questions

Overall experience very good. I contacted Disaster Restoration Services (DRS) in July to request estimate for restoration of water damage from kitchen faucet that leaked under laminate floor causing it to warp and also to check below the kitchen in the garage ceiling which appeared to have some water stains. (I replaced the faucet myself the day water leak detected to minimize the damage and stop the water from leaking more) The project estimator (Tom) returned my call later the same day and made appointment to come the next morning at 8am. Tom arrived on time, exactly at 8am. He looked over the damage, took measurements and explained how they would restore the damage. He promised to send me a written estimate within a few days via email. Later that same da, I received the estimate via email. The estimate from DRS and scope of the work to be performed very closely matched the estimate that my Insurance Agent prepared (only $25 different) and the listed work to be performed matched my Agents estimate. (this was in contrast to a competitor whose estimate was double at $5,000 and wanted to also take out the kitchen cabinets from the start plus the flooring, to determine if water was under the cabinets. DRS said that if water was under the cabinets, they could tell from below once the section of ceiling was removed as water runs down. And if additional damage was discovered, then they would work with the Insurance agent for an additional claim if needed. After I received the Insurance claim payment a few weeks later, I then gave approval to DRS to perform the work, Tom advised that they had to order the flooring , then once it came in they would schedule the work. A few weeks later the flooring came in and the work was scheduled for mid-September. The workers came on time Monday early morning between 7:30-8am and worked first in the garage to remove/ replace the one section of ceiling drywall and insulation. No water damage or mold was detected in the floor above, so it was sprayed with anti bacterial agent , then new insulation and drywall installed that morning. The Project Supervisor (John) came to the check the progress of the job and since no additional water damage detected, he then called their flooring carpenter to schedule replacing the kitchen floor. The flooring carpenter was on another job so couldn't come until later that week. He was originally scheduled to come Wednesday but the previous job was taking longer so the flooring man called me on Tuesday and asked if he could re-schedule to Thursday. I agreed . The flooring man and his helper came on time Thursday, completed the job by mid-afternoon. The painter then came the next day on Friday to paint the baseboard and molding trim around flooring. All work was completed by end of week which I requested since I scheduled time off from work to be home to get all restoration completed. Tom, John and all of the workers were pleasant and completed the work in a professional manner according to the work we contracted for to restore our kitchen flooring.

They gave a good assesssment of what they needed to do and gave me a road map of how the work would proceed, which they followed. Yet they were flexible within reason. There were a few small repairs not resulting from the storm damage that they also fixed. They made it easy for me clear the rooms, as far as when and how they would come in. So, I didn't have to clear the whole house at once, they planned their work in each area allowing me to easily move my belongings. The crew chief and crew were very friendly and considerate. The general supervisor provided good communication an coordination throughout the process. I was very happy and would recommend them highly.

Generally pleased with the quality of work. They were very prompt and showed up when they said they would. There were some minor issues and Jesse took care of them immediately.