DeckPro Surface Solutions
About us
DeckPro Surface Solutions is a family owned business that started in 1996. We continually refine our methods to ensure we are using best practices in terms of safety and quality. We specialize in deck construction, deck repair, deck maintenance (washing and staining), wood restoration, as well as the cleaning of concrete surfaces. In addition to being licensed and insured, we hire and train our employees to become part of a company culture focused on the customer experience. We typically request a 50% deposit to schedule a project, then email an invoice for the balance upon project completion. We accept payment by credit card, check, and/or cash. We place high importance on communicating effectively and developing relationships with our customers, incorporating feedback into our work and our company policies.
Business highlights
Services we offer
Concrete & Paver Patio Washing, Deck Construction, Deck Maintenance, Deck Pressure Washing, Deck Repair, Deck Staining and Sealing, Exterior Home Pressure Washing & Gutter Cleaning, Fence Installation, Fence Pressure Washing, Fence Staining and Sealing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 4% | ||
| 0% | ||
| 2% | ||
| 3% |
"Thank you for taking the time to provide feedback. As you know from our private conversations, and the good faith effort to rectify the problem, we take quality control seriously and the issue here is not an exception. In addition to visiting the job site on more than one occasion to see what could be done, we sent a refund check and terminated the employment of the individual who created the problem with your siding. DeckPro has accepted responsibility for this rare problem, issued a refund check, and apologized that you have not had the same excellent experience as thousands of our other customers."
"Thanks for your feedback... We're always happy to hear an endorsement of our slogan, "Old to New... That's What We Do!""
Communication between the owner and the customer, however, was very weak and needs improvement.
"Feedback is always appreciated. Thank you for taking the time to provide a review. Just to address the issue of responsiveness raised in this review, DeckPro was first contacted midday on August 18 and rendered services on the morning of August 22. I am happy to hear that the "actual work was excellent" -- this is what we expect from the team. We anticipated being there at 9:00am but circumstances had it that we arrived at 9:45. Of course we apologized for the inconvenience, but in fairness, this does not warrant a "D" grade, especially since we were accommodating a very short timetable and narrow window of time options so that the customer could be home while we worked."
"Thank you for taking the time to submit a review, [member name removed]. Most of my contact has been with [member name removed], so its unfortunate that you and I are first communicating in this forum. As has been the case since this business was started in 1996, the concerns of our customers are our highest priority, which remains the case here. Immediately after your concerns were expressed, we returned to address each issue you raised. In addition to placing the furniture back on your deck (we couldn't do that when the deck was still wet with stain), we took responsibility for the overspray issue and agreed to pay for your car wash. The, as part of our company policy to guarantee customer satisfaction, we called on August 2 to arrange a walk-through, but unfortunately [member name removed] was unavailable due to health issues. Despite our responsiveness and consistent attempts to address your concerns, I was surprised to find your review posted on Angie's List on August 5. As I told [member name removed] on the phone a few minutes ago, we will be returning on Friday morning to do the walk-through and address your concerns point by point. I hope you will be available to participate in that meeting; if that is not a convenient time, please call (215) 290-4557 and we will find a more suitable time."
The owner, Randy, also informed us that the semi-solid stain that our association mandated would not work on our upper deck railings, which had latex paint on them. He contacted my association, explained to them why a semi-solid stain was the wrong choice for my railings, and got them to approve a more appropriate solid stain for the job.
They first came on a Wednesday to power wash our upper and lower decks, then returned on Thursday to stain. The actual staining job was completed quickly and professionally, and we are very happy with the results.
They also power wash siding. Luckily for us, that's one thing that the homeowners association actually does right.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
PO Box 964, Fort Washington, PA 19034
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