TROY'S APPLIANCE SERVICE

Stove caught on fire. Was able to diagnose issue. Called Troy who agreed with my diagnosis and ordered the part (of course none in town had it). Part came in the following week. Called Troy to set up install time. We agreed on a date. 2 days later he called and said he could come over now, it was Saturday. Troy arrived on time and proceeded with the repair. As usual, nothing is as simple as it should be but Troy was persistent and was able to remove the remaining screws (10 total - 8 came out in less than 1 minute - last 2 took 45-60 minutes to remove due to seized screws). Troy put everything back together and made sure everything was working as it should. Price was less than I was expecting. Troy was very professional and knowledgeable. Would definitely use again in the future.

Troy was recommended by another A-grade guy on Angie's list (Jim Wadding), who didn't do dishwashers, so I gave a call. Troy came by the next day, quickly diagnosed both problems (dishwasher and oven). For the dishwasher, a switch needed replacing; for the oven, some cleaning needed to be done in the vicinity of the pilot light. Since the oven had to be heated to diagnose it, and since a switch needed to be ordered for the dishwasher, Troy said he would come back another day. He thought it might be a week or two, but amazingly Troy managed to come up with the correct switch in a couple of days. Then the problem was trying to coordinate with my work schedule, but we found a time that worked, and he came back by and fixed both appliances. They are both working fine now.

I thought it went great. Troy was quick to figure the problems out, very clear about what he needed to do, and very personable. Also, the price was extremely reasonable; he did not charge me to look at the second appliance, since it just needed a bit of cleaning.

I called Troy the day that I was off work to have some other things done at the house, and really didn't expect that he would have time to come to the house that day, but I definitely needed to get this remedied. He was there just after the lunch hour. Troy is very professional, and is very easy to talk with, on the phone and in person. He, obviously, solved the problem right away. I don't regret not looking at the water lines before I called him. It is very difficult to squeeze back there, and I don't know that I would have been able to figure it out myself anyway (I would have been so frustrated). I've had my HE washer since 2004. Troy has made two house calls in the last year. I hope to keep this washer running for a long time to come! I trust Troy and appreciate his responsiveness and professionalism immensely. He gets an A+ in my book.

Both times, that Troy came, he called, found that I was available, and came in about 1 hour or less.

We selected this company from previous reviews on Angie's List and telephoned on a Saturday morning. The owner, Troy, returned our call within 30 minutes and questionned us about the prior issues with the frig. He diagnosed the problem over the phone and said that he could be at our home later that morning. Troy arrived around 12:30 on a Saturday. He removed the back panel of the frig, exposing the ice block formed around the coil. He explained the cause aof the problem and shared with me, that not matter how many times I removed the panel, put a hair dryer to the coil to melt the ice...this problem would reoccur every 4 to 8 weeks. Oh, by the way, this problem had occurred several times prior and I was convinced that I could fix it.

So, he melted all of the ice surrounding the coil, replaced the defrost thermostate, waited until the unit operated normally, and presented me with a bill that was shocking...less than $200.00 for parts and service on a SATURDAY!!! Where has this guy been all of my life!

I would recommend Troy's Appliance Service to everyone.

Overall, both visits from Troy were successful in diagnosing my appliance problem and repairing it. I would definitely recommend him to others and would call him again.

Perfect!

This was the 4th or 5th time we have used Troy (all of our kitchen and laundry appliances are 16-14 years old). Washer was stopping during fill cycle. If you turned it to "Spin" it would work, but nothing else. Troy found a blown fuse and repaired. He wasn't sure it was the whole problem, but he's not about replacing parts he's not sure you need. A couple of days later it stopped working again. This time he replaced an electric switch unit and it is working fine. Total cost for both trips and repair was $130. Very reasonable. Troy is a great guy and I have recommended him to friends and they, too, have been pleased with his work.

No problems at all.

The service person, Troy Benson himself, asked me a few questions and discovered the problem immediately - one of my wife's "footie stockings" was clogging and jamming the pump mechanism. There's a failsafe switch that, if the pump won't turn, then nothing else will run, either. Troy quickly removed the washer cabinet, unhooked the pump and yanked the stocking out of its mechanism. When he reattached the pump, everything worked fine. He didn't try to sell me any unnecessary parts -- and he gave me some maintenance tips to prolong the life of my "already 20 year-old" washer.

I called Troy since I had 2 appliances needing service. He had me check the Model # on the dryer so that he could bring the new timer with him. He did that job, & then found the leak in the water line & repaired it. Most of the cost was for the new part. Troy was very professional & knowledgable, and provided same day service. I would certainly use Troy's appliance service in the future.

Troy was able to come over within 2 days of my call. He showed me what was causing the problem with my DW and explained my options for fixing it or replacing the DW altogether. I chose to fix it as this is the best choice for my personal, current situation. Troy went out to buy the parts, returned quickly, and did the repairs carefully and quickly. Now my DW hums as if it were brand new and I am happy! It was difficult to find an appliance repair person who worked on DWs and would travel to my area of the city. Troy does all appliances and I expect to call him again for work on my dryer. Thanks, Troy!

First repair about two years ago, leaking refrigerator. Troy found the problem right away, the defrost drain was blocked and he unclogged and cleaned that. He also cleaned out the coils under the fridge. The ice maker had not been working for years, so he checked that and gave me an estimate of what parts he thought would be needed to fix it. Got the parts in and it works better than it did when new! Second repair a few months ago, dishwasher not cleaning well. We were just going to replace it vs. paying for $$$ repairs on a 12 yr old unit. Called Troy and we did some troubleshooting over the phone, including verifying that it was filling, draining, heating, drying. That ruled out expensive motor and thermostat repairs, so he came out. Just needed supply drains cleaned. Has been working well ever since. Troy is very professional, very prompt and very nice. Explained everything. His prices were very reasonable (no separate trip charge!) and as estimated. We will use him for any future appliance repairs and recommend him 100%!

I left a message on his answering machine describing the problems with my dishwasher and oven. He called back shortly after that. He was very flexible with the scheduling and we made an appointment for the next morning at 8 am. He showed up right on time. The problem with the oven didn't happen when he was there, but I described what happened (some error code when using the "speed bake" feature) and he explained to me that this might have happened due to a stuck key in the keypad that is no longer stuck. Dishwasher had two problems: loud noises (which he fixed by cleaning out the filter in the dishwasher) and the fuse tripped from time to time. It took a while to re-produce that one and he did a great job in narrowing down what was causing it (happened only when the dishwasher was on-the furnace started heading and an electric heater in the family room was turned on)...turned out that the electric heater that we started using two weeks ago (roughly the same time when the problems started) was overloading the circuit if everything was on. So a simple solution was to plug that heater in somewhere else. Troy spent quite some time here to figure out what was wrong and did a great job in narrowing it down.

Troy showed up on time with the correct part. The work was done quickly and he waited for a cycle to complete as a test of his work. Along the way he provided [free] helpful advice about another appliance.

Watching Troy work was a pleasure. He made the whole repair look easy, which it is not. That ability to make it look easy is the mark of someone who really knows what they're doing. He had the special tools needed to make the repair go smoothly. He explained things as he went along, was neat about his work and was done in two hours.