E & E Chimney Sweeps
About us
Since 1981, E&E Chimney Sweeps has served southeastern Pennsylvania and central New Jersey with complete hearth and chimney services. We’re proud of our reputation for quality workmanship, highly trained technicians and a level of personal service you expect to receive from a family owned and operated business. We invite you to stop by our showroom to talk with knowledgeable professionals and see models of the stoves, inserts and fireplaces we sell. Whether you want to add warmth or just a warm glow, E&E can install a wood, gas, or pellet-burning stove to almost any home, even mobile homes. We provide expert on-site installation for all the fireplaces, inserts, and stoves we sell.
Business highlights
Services we offer
Chimney sweeping, cap, consulting & litigation support., fireplaces, gas pellet stoves, inspections, masonry, relining, repairs, wood
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 5% | ||
| 1% | ||
| 0% | ||
| 1% |
"As always, we sincerely appreciate all feedback from our customers and appreciate the confidence you've placed in us and our services. We look forward to having you as a future customer. Thanks again"
"As always, we sincerely appreciate all feedback from our customers and appreciate the confidence you've placed in us and our services. We look forward to having you as a future customer. Thanks again!"
"Thank you so much for the kind words. It feels great knowing that our customers put so much confidence in us and our services. We work hard to bring the best possible service, by the most qualified technicians, at the fairest prices. It's nice to know that we live up to your expectations. Thanks Again!"
"Thank you so much for the kind words. It feels great knowing that our customers put so much confidence in us and our services. We work hard to bring the best possible service, by the most qualified technicians, at the fairest prices. It's nice to know that we live up to your expectations. Thanks Again!"
"As always, we sincerely appreciate all feedback from our customers and appreciate the confidence you've placed in us and our services. We look forward to having you as a future customer. Thanks again"
"As always, we sincerely appreciate all feedback from our customers and appreciate the confidence you've placed in us and our services. We look forward to having you as a future customer. Thanks again"
"Thank you! We are grateful that you took the time to post such a nice review. As a family-oriented company, we strive to maintain the highest standards in the industry, and it is rewarding to know that even when we are at our busiest and most hectic time of year, we manage to uphold the standards that our loyal customers have come to expect. Have a safe and healthy heating season, and we look forward to providing chimney service for you in the future."
"Thank you so much for your kind response. We understand that installing a hearth product is a major investment and a big decision. We were happy to help you decide on the product that would work best for you. Regarding the plumber, it is true that our contacts here in Pennsylvania are not licensed to work in New Jersey. We are working on connecting with a reliable company who we can recommend for these installations. However, at this point, for our New Jersey customers, we would prefer that our customers contact a licensed plumber trusted by their friends and family rather than refer someone we do not know. It was unfortunate that your permit process took as long as it did, but hope this installation was worth the wait. Stay warm and please feel free to call us if you have any questions."
"Thank you so much for taking the time to post such a nice response. We value the opinions of all our customers and look forward to hearing from you again. We wish you and your family a happy and healthy New Year!"
I appreciate them to bring the warm in my home. The fireplace makes my family room very pretty now.
$4400 is a lot money, but I think I got 200% value back.
"We couldn't be happier that you are so pleased with your new gas burning fireplace. We work hard to provide quality hearth products and workmanship for all of our customers, and it feels good when we exceed our customer's expectations. Thank you so much for your kind review. It has been a pleasure. We hope you and your family have a happy and healthy New Year!"
"As always, we sincerely appreciate all feedback from our customers and appreciate the confidence you've placed in us and our services. We look forward to having you as a future customer. Thanks again, and have a happy and healthy New Year!"
He swept the chimney, which I can only assume he did well. I cannot see up the flue, so I have no way of knowing. There was no mess and he took less than 30 minutes. He gave me some good information about my fireplace and factors that contribute to creosote build up. Overall, I was pleased with the work, but not with their punctuality. The CSR on the phone was cordial but did not apologize when I called about him being late. That would have helped their ratings.
"Hello customer, as always, we appreciate and value the opinions of all our customers. We listen to each review and try use the comments constructively to make improvements in our business. We continually strive to maintain the high standards that our customers have come to expect and it is very disappointing to us as a family company when we fall short of our own expectations, nevermind that of the customer. That being said, we do apologize that the time frame of your appointment was not properly conveyed when you scheduled your appointment. You were the first appointment, which in Warrington would have been between 9:00 and 10:00. Our technicians still arrived 10 minutes late and for that we are sorry. Traditionally, this time of year tends to be our busiest and yes, our customers do sometimes wait up to 6 weeks for an appointment. However, this year has been especially difficult. Since the beginning of December, one of our main technicians/installers has been out with an injury unrelated to work. This has resulted in the hectic shuffling of appointments and some controlled chaos. Again, thank you for your review and have a Happy and Healthy New Year."
"We appreciate all of our customers, and would like to thank you for taking the time to post your kind comments."
"Thank you! We are grateful that you took the time to post such a nice review. As a family-oriented company, we strive to maintain the highest standards in the industry, and it is rewarding to know that even when we are at our busiest and most hectic time of year, we manage to uphold the standards that our loyal customers have come to expect. Have a safe and healthy heating season!"
"Thank you for your response. Please let us know if we can be of further assistance. Have a healthy and happy holiday season."
It took about 2 weeks to get the chase cover fabricated to fit the chimney. An installation date was set and they arrived on time to remove the old chase cover and install the new one. And it looks great!
Special note: During the interval between the estimate and the installation, the fireplace developed a leak that I am sure was due to disturbing the 26 year rust build up on the existing termination cap, which was removed to get a measurement. I placed a call to Karen at E and E, and in less than 2 hours, they had someone out to tarp the fireplace! I truly appreciated that quick response.
"You are very welcome, customer. We were happy to help and even happier that you are pleased with the service. Thank you so much for the kind words. Have a Happy Holiday and a Healthy and Safe New Year!"
UPDATED DECEMBER 15, 2012:
Very good visit. I will most likely follow up with E&E for more work (once I get my problem straightened out)
"Hello Cusotmer, I apologize for your frustration. However, we have noted on our schedule that you were scheduled for between 10:00 am and 2:00 pm on Wednesday, December 5th. We telephoned the number we have recorded and when we got no response, we sent the crew to your home anyway. At 10:59 am, our technicians knocked on your door, and upon not receiving a response, left a card saying that they were there and to call the office to reschedule. If you would still like to reschedule, we would be happy to do that for you."
"As always, we sincerely appreciate all feedback from our customers and appreciate the confidence you've placed in us and our services. We look forward to having you as a future customer. Thanks again, and have a safe and happy holiday season."
"Thank You!!! You have no idea how much your confidence in us and kind words mean to us. We consistantly work to provide the best possible, quality service to all of our customers. It's nice to hear that our hard work is appreciated. Thanks again, and have a happy, healthy holiday season."
"Nothing makes us happier than knowing our customers are satisfied with our products and workmanship. As a family business, we work hard at providing our absolute best by supplying the best possible product installed by the most knowledgable/experienced technicians. While we value all comments, it's positive feedback like yours that makes the craziness of this time of year worth the effort. That being said, we apologize about the batteries. Our technicians try to always have batteries on their trucks. Not sure what happened that day, but it seems he ran out before getting to the supply house. Thank you for your understanding."
"We are grateful that you took the time to post such a nice review. As a family-oriented company, we strive to maintain the highest standards in the industry, and it is rewarding to know that even when we are at our busiest and most hectic time of year, we manage to uphold the standards that our loyal customers have come to expect. Have a safe and healthy heating season! We look forward to hearing from you again."
appt about 2 weeks prior over the phone and was given a four hour window. As I work nearby I asked if they could call me 30-45 mins prior to arrival so I could get home from work and let them in.
Today Xavier called 30-45 mins before he arrived as arranged and upon his arrival was very courteous and professional. He checked out the chimney inside and out, cleaned it and gave me some advice on an old ash tray at the back of the fireplace.
No mess or dirt left afterwards and I'd happily recommend E and E and will use them again in the future.
"Thank you so much for your rating! As a deeply rooted family business, we continually strive to provide our customers with the highest quality service possible. We are very happy that we've met your expectations and we are humbly grateful that you've taken the time to post a review."
"Thank you so much for the kind words. It feels great knowing that our customers put so much confidence in us and our services. We work hard to bring the best possible service, by the most qualified technicians, at the fairest prices. It's nice to know that we live up to your expectations. Thanks Again!"
"Wow, we're sorry, but we have no record of you being on our schedule for December 12th. We did not find you on our schedule for December 15th. You must have us confused with someone else. (Besides we have never had a $10 coupon). That being said, December is a very busy time of year as it is in the middle of the heating season. On a daily basis, we receive many emergency calls. When a customer has no heat or hot water, that call takes priority. There is no way to anticipate how many emergencies we are going to have on any given day. Consequently, during that time of year our technicians work well into the dinner hours and sometimes beyond. If we say we are going to be at a home, we will be at a home even if it is 7:00 PM. The only reason we would not show up for an appointment is if a customer cancels. Finally, the technicians at E & E Chimney Sweeps have all of the major industry certifications. E & E has the best reputation, not only in the area, but throughout the state."
Harris Comfort the HVAC company who was to install the boiler recommended E & E Chimney sweeps.
I called E&E they set an appointment, which they were on time for, performed a thorough inspection of the flues and emailed me a proposal the next day.
In approx. three weeks they had the fabnrication done and installed it all and cleaned the flues to my very complete satisfaction.
A very professional company from taking the initial call, through the sales process to final completion.
"Thank You!!! You have no idea how much your confidence in us and kind words mean to us. Day in and day out, all year long, we strive to provide the best possible, quality service to all of our customers. It's nice to know that our hard work is appreciated. Thanks Again!"
Licensing
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