MR TED PRITCHARD INC

,,Mr. Pritchard was scheduled to do the extermination five days after we signed the contract 6/3/2013 to be done on Friday 6/7/2013. After my husband and I discussed his services, we decided to cancel out because we often have our young grandson around and felt we didn't want to expose him to the chemical smell at this time. The next day (6/4/2013), we contacted Mr. Ted Pritchard to cancel out the service. Mr. Pritchard became highly upset and said I cannot cancel the service because the contract states that it has to be done by certified mail within three days of signing the contract. I told him that there wasn't enough time, since this was the second day to send out a certified copy of the contract with the cancellation. While talking with Mr. Pritchard on the phone about the cancellation he became irritable and unreasonable . I told him the reason why, and that I wanted to cancel out his services. I felt the cancellation was within a reasonable time because it was only the next day after the contract was signed which he also signed. He argued with me about canceling the service and ended the conversation by hanging up. Mr. Pritchard called the next day stating since I did not do the cancellation process properly, that he did not have to return the money. I became upset and told him that is not right to take peoples money when he did not do the service, even though I contacted him the very next day to cancel. After numerous calls to Mr. Pritchard, he said he was only going to return a partial amount of the money because he spent the money on the chemicals for the extermination. He also stated that if he finds another job to use the chemicals, he would reimburse the full amount. Partial payment was not acceptable to me, only because it was within 24 hours of signing the contract and I feel the full amount should be reimbursed because he did not do the service. Mr. Pritchard has not reimbursed any of the money and it has been two months since our last contact.