BMS CAT & Mellon Certified Restoration

I cannot say enough about this group. After contacting a myriad of loser contractors in Media, PA, I was recommended to Mellon by USAA (my insurance carrier) after a leak in my kitchen sink amplified into a full-fledged floor problem. From day one, these guys took care of me. Within less than 24 hrs, they were at my house assessing the damage. Within another 24 hours, a project manager and the mitigator showed up. Not only did they do an outstanding job at replacing my floor, I hired them for my bathroom floor project which was a project from ****. Charlie, Steve, Dennis and Mark are top notch professionals and I would hire them back in a NY minute to do anything in my house. Don’t waste your time or money screwing around with the little guys. Get on Mellon’s docket..You won’t go wrong…I promise you!

They did a fine job. They did it on a Saturday morning. I think they could have come during the week and during regular business hours.

unknown

Late at night on March 10th, 2015 my husband discovered water pouring into our finished basement - just as he was leaving to work the midnight shift. I was in a panic - I was recovering from recent Knee Surgery and going up and down the stairs was dangerous and difficult for me. I immediately called a well known water restoration service in our area and left a message with their answering service. After waiting an hour I called this other company again and stressed that I needed help due to my limited mobility - they had a service tech call me back and she proceeded to tell me she didn't care that I thought it was urgent she was busy and would get to me when she got to me... I called my insurance company and the claims office recommended that we contact Mellon - and they placed a call on my behalf. I received an almost immediate call from the on-call technician who was very compassionate and spent almost 45 minutes on the phone with me and walked me through a couple of things to check out to see where the water was coming from. The on-call technician was from a location approximately 2 hours from my location so he was not able to come immediately, however we were scheduled for first thing the following morning. The 2 man clean up team (I'm sorry I can't remember their names but they were great men!) arrived first thing the following morning and got right to work. Sadly, we had just put brand new wood flooring in our finished basement 2 months before the flood - but the men were able to save approximately 3/4 of our flooring to minimize our repair expense. Once they got to work they discovered that our flood was the result of a crack in the foundation of our home and were nice enough to run out to the local home improvement store to get hydraulic cement to apply a temporary patch to the crack to minimize any further water damage until we could get the foundation repaired. They were understanding to our situation since it was not a covered expense under home owners. They left dehumidifiers for several days to continually dry the basement and came back to check the moisture levels each day - and they came according to OUR schedules so they were very flexible. My only issue was with their billing department. I had to call them to get a copy of an invoice sent to me 3 weeks after the flood and I sent my payment immediately upon receipt of the invoice - two weeks from the date they deposited my check I got another invoice claiming I hadn't paid. I did get that straightened out but it shouldn't have happened.

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Horrible experience. Not responsive. The original Project manager that provided estimate was fired and the PM that took over was impossible to get in touch with. When I did talk to him to explain what happened and to schedule the remaining work, it took several followup phone calls to get anything done. The office manager was very nice, I actually felt bad for her fielding my phone calls. The work was done poorly and I am still trying to get the PM out to review the work so I can get an invoice to provide to the insurance company. I would not recommend this company to anyone.