ADVANCED WINDOWS & SIDING

"Thank you for your kind words. The job is done now. I appreciate your business!"

"Thank you very much!"

"On 8/14/2014 I received the following review, from the customer : "Everything went fine they were here on time and worked hard all day. Dave Streeper also stopped in to see how it was all going. They did such a good job and the price was worth it. We are hiring them to install the gutters on our house in a couple of weeks. A+ for this company and I did get 4 other estimates." The customer complained 2 times during the fall and once in the spring about water over flowing on the East side, even though there are 2 downspouts on that side. We went out each time and cleaned the debris out for free. I told her that I couldn't keep cleaning them for free and that she should get some leaf protection. I also did a small roof repair on the customer's pipe boots, for who ever did them to begin with, did not install them correctly and they were leaking. I sent her a bill for this and she did not pay it. I did not hear from the customer again, until the spring of 2016. There was a concern about one of the casement windows not closing completely flush, when she cranked it all the way in, and even though she hadn't paid me for the roof repair, I still sent out the window installer to check it out. He did not find anything wrong with the window. I explained to her that with a vinyl casement window, you are not suppose to crank them in tight. Rather you are suppose to close them just enough for the latch to grab the sash when you lock the window. By trying to crank them in tight, you will wear out the operator and they should be locked every time the window is closed. The customer did not like this answer and wanted to crank them all in tight without having to lock them. The window in question was sticking out a 1/4" to 3/8" when it was cranked in all the way. Once the lock was engaged the sash came in tight and flush. I also provided the customer with the contact information of a factory certified service person, for a second opinion, if she wished. She never contracted this person. On 8/26/2016 I received the following email through Angie's List "Hi Dave, I have had nothing but clogged gutters ever since these have been installed. For $1760.00 I feel that they have not been installed correctly. Especially for that amount and the aluminum that they got. Would not recommend them to anyone. Sorry I also meant to tell you that while your crew were installing my windows they used 2 of my bathrooms when I went to work. Wrong, From that point I do not leave my house while work is being done. Just thought Id let you know this. I spent $4,350.00 for all of this work and 2 years later a window that is wrong, and gutters that clog alot. Nobody cares after they get their money." Gutters do not clog on their own. Leaves and debris clog gutters. So in response to this email, I did send the customer a video, I found on Angie's List, about gutter maintenance. I also sent her a video, on the correct way to close a vinyl casement window. I thought that if it came from a third party source, that she might realize that I am correct. I then received a very nasty email stating that someone else put gutter guards on that side of the east side of the house. I went by to investigate and saw that several of these flimsy screens had collapsed into the gutter and weren't doing anything. The customer then left me a message saying that I better come out and debate the guy who put the screens in, for he blamed the collapse, or else. I wasn't about to do this. I felt, I went above and beyond to try to make this customer happy. So this change of an A to a F rating, is the else."

"Thank you for the kind words!"

"Thank you [Member Name Removed]!"

"Thank You Very Much!"

"Thank You!"

"Thank you for your kind words."

"The person that wrote this was not present during the install. When you put in a replacement window, you order it 1/2" narrower and about 3/8" to 1/2" shorter than the rough opening. This serves two purposes: one is so you can square the window in the opening and the second is to allow room to put insulation around it. The insulation filled spaces are hidden by the windows' stops, which are small pieces of molding that are generally on both sides and across the top. If there aren't any stops we install them. We generally use 3/4" quarter round, 3/4" cove molding or 1/2"x3/4" base shoe. These particular windows did not have top stops and the customer did not want us to install any, so another way to do it is to use a head expander. You put some fiberglass insulation on top of the frame, put the head expander on, then you slide the head expander up until it touches the top of the wood frame, and then you put a small bead of clear caulking across it to keep it in place. Well, the customer decided they did not want any caulking on the inside, so we hoped the fiberglass insulation and the outside caulking would keep it up. One of the windows came in with a cracked glass unit, but you couldn't tell until the cardboard and shrink-wrap was taken off. The old window was already removed so we had to install this damaged window. I ordered a replacement sash and switched it out, when it came in. When we were finished installing, I spoke to the homeowner, who was present during the install and he said everything looked great. He asked me if he could give the balance to the installers. but less the cost of the damaged window, and that he would give me that after the sash was replaced. I told him that was fine. A few days later I got a call about the caulking being bumpy and about a gap at the top of one window. I went out to investigate and found that one of the head expanders had sagged down about 1/4". The homeowner then went to each window and slid a small metal ruler between the head expander and the wood frame and pried down on each window, creating that same gap. I said that he had a choice we could either fill the gap with low expanding spray foam, and add a piece of molding across the top or we could clear caulk the expander back in place. He chose the molding, which we installed. We then looked at the caulking. I explained to him that the old caulking around his previous windows, was rock hard and could not be completely removed, and whenever you caulk over old caulking, it is impossible to make it completely smooth. Also caulking against brick is also going to be somewhat bumpy. I sent the installer, who has installed for me for over 10 years, back out 2 more time to re-do the caulking, and was definitely better. As far as the difficulty of locking the windows, it was just that the a couple of the top sashes were not up all the way. I replaced the sash in the damaged window and I still haven't received the balance."

"I was not made aware of this issue, until I saw this review. I went out to investigate and found that most of the air was coming around the trim not through the windows. I caulked around the trim with clear caulking and this stopped it. One sash did have a little gouge in the weather stripping, so I replaced it. I believe everything is good now."

"Thank you [Member name removed]. It is always a pleasure doing business with you! Dave"

"Thank you, so much for your kind words. I look forward to working with you!"

"When you strip a roof, you start from the top and work down. The customer called me when we had about 3/4 of the old shingles off in the front. At that time all the wood looked fine and I told him this. When we got to the bottom we found that there was two small areas on the bottom edge that where bad. They were about 6" x 24" (see his pictures). We did not have the right thickness of OBS at the time, but we had a half of sheet in the lockup, that we planed to bring the next day. We had to install the ice & water guard and underlayment, so the house would be water tight overnight. Whe the homeowner came home from work, he took one of the crews ladders, and used it to get up on his roof. He then proceeded to start lifting the ice & water guard and underlayment up and checking out the wood. He saw the two areas and called me up screaming that I was trying to hide the rot. I told him that it was found after we talked and that it was going to replaced in the morning. He said he didn't believe me. I said that if we were going to cover it up, then the drip edge would of been installed. I said the only reason you are able to lift up the ice guard is that the drip edge wasn't installed, and the reason the drip edge wasn't done is because, that wood needed to be replaced first. The customer said he wanted 2 ft up 21' across the bottom of the roof edge replaced. I thought well it's your money, I'll replace what you want. little did I know that he would refuse to pay for it at the end, claiming rotted would was included. Well rotted wood was not included, how would I know what the roof would need, before we stripped it off. I would post a copy of the contract, if Angie's List would allow it, but I don't believe I can. At the end of the job, I was talking to the foreman of the crew, and I could here, in the background, the customer telling the other guys what a good job they had done on the clean up. Well the next morning he called me yelling again, about what a poor clean up, my guys did and that he wanted to meet me after work, at 3:30 pm to show me. Well that was completely different, from what I heard in the background, the night before. So I went out to his house, just before lunch, to check for myself. It was cleaned up well, so I took this video around the entire house. I uploaded it on YouTube (https://youtu.be/tMT16yjPQb0) so you can check it for yourself. When I met him, that afternoon, I arrived a half an hour early, I found the customer, coming down a ladder from the roof. with a handful of rusty nails. He tried to tell me they were scattered on top of the new shingles, up on his roof? He then took me around his grounds to show me a bunch of old nails and a bunch of white cigarette butts on the ground. I wonder how those got there? He refused to pay for the wood we installed. I decided to eat it and keep my mouth shut about my video, because I had $12,000 of doors and siding to do, and I didn't want to battle, the whole time. You can see his other review below. Later on when we were doing his soffit, we came across a large beehive. I told the customer he was going to have to do something about it, because one of my guys was deathly allergic, so he went down to the hardware store and bought 2 cans of bee spray and gave them to my guys. At the end of the job, after $18,000 of work, he subtracted the cost of the bee spray off the final check, he gave me."

"Thank you for your kind words. We try hard to make our customers happy."

"Thank you for your kind review. It was a pleasure doing business with you. The installer has put in over 8,000 windows for me. Dave"

"Thank You for your kind words, it was a pleasure doing business with you. Dave"

"Thank you for the kind words Member. I hope you enjoy those Triple Pane, Super Spacer windows we installed! David"