RDS Paving & Sealcoating provides paving, sealcoating, line painting, asphalt repairs and crack crack sealing for commercial and residential properties throughout Central Pennsylvania.
ASPHALT, ASPHALT REPAIRS, CRACK REPAIRS, Concrete, DRIVEWAY PAVING, Driveway Contractor, EXCAVATING, LINE PAINTING, Line striping, PARKING LOT MAINTENANCE, PAVING, Parking lot sealcoating, Paving contractor, Residential sealcoating, SEALCOATING, SEALING, Sealcoating, asphalt paving, driveway, null
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Number of Stars | Image of Distribution | Number of Ratings |
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98% | ||
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"This customer is correct in that I showed up unannounced, and he’s also correct that he hasn’t received an estimate from us yet. I have apologized and am very sorry that he is not receiving 100% customer satisfaction from us. My explanation to him when I arrived unannounced was honest and sincere. I was not told by our office that I should contact him before I arrived. When I got the call, I was only about a mile away from his property giving another estimate, and it seemed logical for me to stop by at that time.. Once I arrived, and the gentleman told me he preferred a phone call first, I respected that and said I would come back at a time that better fit his schedule. In addition, I had not yet provided an estimate to him, not because I was busy or because I had forgotten. It was deliberate. RDS stands by their work 100% and bends over backwards for customer satisfaction. We did not feel that this type of relationship would be a good match for RDS. In all honesty, this is the first time this type of situation has happened in my 10+ years with the company. Please check out all the other reviews here where work has actually been completed. I appreciate constructive criticism from all of my customers."
"I apologize for the confusion! We emailed the member and explained we were no longer sealcoating for the 2011 season becuase it was too cold. However, I did ask if he was still interested in an estimate for the spring, but we never received a response. Perhaps our email went into a junk folder or it never made it to him somehow. We apologize for the confusion but we are more than willing to provide an estimate for Spring of 2012."
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