Joyland Roofing

Joyland stood out from the other roofers even in the bid-gathering phase. A Joyland rep made a thorough presentation at our home, explaining the various materials and suggesting options. With such personal attention, my wife and I expected the quote that followed would carry a premium price tag. Instead, Joyland was our lowest bidder, by quite a lot, and everything was included. The subcontractors for Joyland were also topnotch, but came in with excellent prices. All the work was expertly done by polite workers, cleanup was thorough. The only hassles were in complying with our borough's building permit requirements for vendors, but after some time-consuming communication it was all resolved. I heartily recommend Joyland.

Everything went great, even though they were caught by a quick shower which let water into the attic that then leaked into the house, damaging some ceiling drywall and ruining some insulation. They quickly addressed the water damage by replacing the ruined insulation and repairing the drywall and waited until I was satisfied that no mold was going to grow until I made the final payment. I must commend the guys doing the job. They pulled out the wet insulation when is was well over 100 degrees in my attic. They were very professional, courteous and respectful. Something one does not find with many contractors these days.

Joyland's communication was outstanding.....always prompt to reply to questions and provide the information I requested.  It didn't matter if I was dealing with a salesman, a foreman or the office/accounting staff.....each of them were prompt and polite.  They did a terrific job with the roof as well. They job was completed in 2 days and you hardly knew they were there.    They cleaned up the job site and the new roof looks great. 

The service was fine. He addressed the issue and he was very professional.

Joyland was one of three estimates (yes, I read the Angie's List magazine). One estimator spent over an hour at our place, 10 minutes walking around and the rest of the time doing a sales pitch on how bad our roof was and how great his company was. Ed from Joyland was here about an hour, but spent ten minutes explaining the estimate ( explaining, not making a sales pitch) and the rest of the time on our roof! He had pictures showing where the damage and wear was, but said it wasn't anything urgent. He explained (again using photos from our roof plus other examples) what our options were and what the cost would be.
The deposit was 25% down, which is reasonable IMHO. Work was tentatively scheduled for late September, but Joyland called Sep. 4 to ask if they could start the next day. No arm twisting, but the weather was going to be great (cool and no rain) so why not?
They showed up on time the next morning. Most of the work (including the skylights) was done that day, and everything was finished the next day. We did not have to be there any time during the job, although I touched base with Colin, the job foreman, each day when they arrived as we were leaving for work. Colin only had to call me once with a question (they found an old satellite TV cable left from the previous owner and didn't know if it needed to be handled carefully or if they could trash it), otherwise they had everything in hand.
Their cleanup was amazing. I think I found one small spot they missed (trashy to begin with), otherwise it would have taken a forensic team to tell we just had our roof done. Not even a trampled flower.
Billing was very prompt (we like that!), with a 4% discount ($345) for payment by cash or check in 10 days. (They also take credit cards, but 4% more than makes up for any points we'd have gotten.) 
I checked the box that I would use this company again, but with the quality of their work I can't see that we'll ever need to (absent a tornado or baseball-sized hail). I certainly recommend them to anyone who is looking for a great roofing company.
UPDATE: They billed promptly, we paid promptly. Then I get a call from Joyland's accounting, saying I paid the wrong amount -- I forgot to take the 4% discount. (Oops!) Was it okay if they mailed me a check for the $345? Um... sure. Uh-huh. That would be nice. Thank you.
As I said, I recommend this company. Anybody that keeps me from doing stupid stuff is worth doing business with.

I had needed a roof replacement for years but had been scared off by other estimates in the twenty thousand dollar range.  I saw these guys listed on Angies List and had them come out to give me an estimate.  Ed did the esimate and was exremely thorough, walking the entire roof and taking measurements and photos. 
The work took about three days which is what I had been told to expect.  I leave for work early and get home late so I never even saw the roofers.  They cleaned up after themselves so well, that I wasn't even sure thyey had showed up that first day until I climbed up my ladder and checked it out for myself.
I had been concerned about what they might find once they tore the old roof off (the roof is a combination flat and peaked) as the old roof was to old to even guess its age and was not installed professionally. I knew if there was other work involved it might raise my cost substancially.  I also knew I would have to trust the honesty of this company as I know absolutely nothing about roofing.  Two days after the roof was completed I recieved the bill for the balance which was exactly what I had been quoted, no additional cost at all.  Actually it ended up being even cheaper since they offer a 4% discount if paid in cash or check withing 10 days. So my cost was actually $290.60 cheaper than I was quoted!
I recommend this company without any reservations whatsoever and will absolutely use them again should the need arise. My only regret was not completing this review earlier!  Many thanks for a great job.

The job went very well. The workmanship was excellent, the final result looks great, and we are happy. During the work the workman were well behaved and polite. They worked hard.

He was on time and was able to complete the work with no issues.

Immediately, upon meeting Joyland's salesman, Ed Landis, we were quite impressed with his extensive knowledge, professionalism, personality and ability to offer sound recommendations, plus help educate us on the re-roofing process during the inspection.  He was very thorough, left product brochures/samples and never rushed us.  Although we received lower bids, Joyland's initial customer service (patiently worked with us as we explored/revised options and answered mounds of questions), coupled by all A rated reviews on Angie's List won us over.  And the GAF 50-year non pro-rated Weather Stopper Warranty we get because of Joyland's certification  is a valuable asset as a homeowner.  They made the whole process seamless by handling/coordinating all the additional subcontractor phased work to ensure the entire job started/ended as promised, avoiding gaps.    The actual re-roofing work completed by Joe (at the helm), Dave, Nick, Andy, Curtis and Kevin was equally impressive.   Not only did their teaming effort, perfected craftsmanship and impeccable work ethics leave us totally in awe, but their politeness, respect of property and gratefulness to be doing our roofing work spoke volumes about the high standards and reputation of this fine company.   The crew arrived early each morning and still put in full days (in spite of the hour and half long drive each way), and they worked relentlessly in extreme heat taking very few breaks to finish the main job in five days as planned.  I even changed my mind during mid install and wanted to incorporate standing seam metal as an accent....they willingly worked with me, brought samples to the house, and allowed me extra time to decide to fully ensure I was happy with everything.  We also liked how Joyland takes great pride in their business by maintaining a nice, well kept fleet of vehicles and high-end equipment and tools.  Their state-of-the-art piece of equipment called a "buggy" collected the bulk of the old roofing debris and gave us peace of mind knowing that our landscaping and yard were being protected with very little mess for the guys to clean-up at the end of each day, which they were adamant about doing.  One of our window screens accidently got damaged and without question, immediately took it to have it repaired and promptly made a special trip back to deliver it....another testament of Joyland's up standing service.   We are immensely thrilled with our entire re-roofing and home exterior upgrade experience and all the beautiful enhancements due to Joyland's oversight, high level of quality workmanship and true commitment to customer satisfaction.  It's rare to find such a top notch company having all of these achieved quality traits and standing true to their advertised business philosophy!!!!   They overwhelmingly exceeded all my expectations, and I consider myself a very hard person to please!  No doubt, whenever we are in need of a service Joyland provides, we'll be joyfully using them again, plus recommending and promoting their roofing company at every opportunity.  In addition, we'd like to give recognition to the two subs that Joyland uses and did work as part of our house project too.   Lancaster Seamless Gutters did all the new gutters/spouting work and Luke Martin Siding and Exteriors did all the custom soffit, fascia and freeze board wrapping around our entire house.   I posted reviews for them too; they are both A rated on Angie's List, and am pleased to recommend their talents and high quality services as well :-)

We had water penetration and a very short window for repair since we were leaving soon for a scheduled trip. He combined our service call with another job in the area. It could not have been more prompt. Since he had another job in the area he only charged me $65 for the service call, rather that the standard $95.

You just couldn't ask for any more than this!!

Extremely prompt, polite and professional from time of quote to completion.
I had one small issue with an attic fan. Called Ed a few months later and they fixes it right away.
Wish all business operated like this.
I would diffidently would recommend them and use them again!!!!

We contracted Joyland to replace our roof.  We found them Angie's List.  We had three roofers bid the work but ultimately selected Joyland.  Ed Landis performed the estimate (which was scheduled about a week after I contacted Joyland).  While conducting the estimate, Ed noted a few shingles were missing so he glued a few shingles on to keep things dry until we replaced the roof. He did this at no cost to us and before he knew we were going to hire them.  To me, that was great customer service.  Ed's estimate contained information and samples of all of the products (shingles, felt paper, ice shield) that they intended to use on the project.  A quality bid proposal.
Upon selecting Joyland, our roof replacement was scheduled four weeks later.  That was the same timeframe quoted by the other two bidders.  That timeline didn't bother me since Ed glued down the missing shingles.  The job took 2 days to complete.  The four guys who performed the work were teriffic.  They were all very polite, professional in appearance and conducted themselves professionally at all times.  They had to access our attic in order to replace a vent and were very courteous, worked around our schedule and were concerned about keeping things clean.  
At the end of the first day, other than the shingles stacked on the roof you really wouldn't have known that we were having our roof replaced.  The job site was meticulously cleaned - not just at the end of the day but during the entire project.  They have a mechanical cart that goes up to the roof top to collect the old shingles so it keeps things very clean and limits the number of nails in the yard.  We have nice landscape all around our house and NONE of it was damaged or disturbed by their work.  They were very careful to work around the landscape.
Lastly, we had our skylight replaced at the same time as our roof.  We hired another contractor to perform this install (someone who we used in the past for similar work) and Joyland was very good about coordinating with this contractor.  Joyland could have installed the skylight but I wanted to give the work to my other contractor (Miione Family Contractors).
We had a VERY good experience working with Joyland and I would definitely recommend them.  From the office staff to the estimator to the workers, they are a class act.  And, the roof looks awesome!

Walked the roof and renailed and glued areas where it was needed

Got three quotes from reputable roofers, and went with Joyland because they were cheaper by at least 1000.00.
A nice sized friendly crew came out and removed old roof, put down new roof, then gutter guys came out the following week and put new gutters for me.  The house looked great now.

They did a great job! They cleaned everything up. They paid attention to detail. I will highly recommend them for any work.

We are very pleased with the overall service delivered from this company. We will hire them again when the need arises.

I was very happy with what they accomplished. They did everything they said they were going to do and then some. The total cost came in exactly what the insurance paid.

The roofing crew showed up on time, worked 3 days to finish the job, one day from 7:30 am to 8:30 pm, rain was in the forecast all day.
 All in all the installers were very nice folks intent on doing a good job. There was some miner yard damage due to the collector truck used to catch singles coming off the roof, I didn't ask about repair as it was nothing I couldn't do myself with a little dirt and grass seed. If there is a off limits area in your yard or flower beds be sure to inform them of it on there arrival.
The crew did a great clean up after the job was complete.
The gutter installer completed his work on Monday the next week, he addressed all my concerns. 

We really regret we ever had any dealings with this company On the good side, the crew that installed our new roof were prompt, courteous, respectful, and did a thorough job cleaning up after themselves. Our issue is with the appalling management. The roofing crew accidentally drove there elevating dumpster through our bedroom window and tore a hole in the siding. I realize accidents can happen even to the most careful people and their genuine sorrow quickly removed any anger on our part. We knew the upstairs windows would have to be replaced in a few years time so rather than get a patched and not quite matching window back we asked for the money they would have had to pay to repair the window but they refused and insisted they were only willing to give us a patched up repair which will never look the same so their contractor took the window out and promised to bring it back in two weeks repaired leaving us with polythene sheeting over our bedroom window. After that my phoned them and left a polite message requesting what their plan was to repair the hole they knocked out of the siding. Ten days have gone by and they are refusing to return our phone messages. Heaven help anyone who ever has to make a warrantee claim from them if we can't even get a response to  them damaging our house.

In talking about the house, and how the attic space on the 2nd floor was completely closed off, they suggested opening the roof while the shingles were off, to allow an electrician to run new wires and add insulation. Joyland worked well with the electrician so that openings were made for his access, and he could work while they continued on with the other parts of the roof. Everything was opened and closed within one day! The roof looks great. The sun room roof needed repair work and aluminum sheathing on the sides. The custom work looked great when finished! Very carefully done and not sloppy looking at all. I couldn't be happier! Plus, they offered a discount for paying in cash.

Work was performed with high quality and they did an excellent job in cleaning up.  I would highly recommend them for any roofing job.

They were courteous, professional, and fast. The salesman, Ed, really inspired confidence; we felt and feel like we can trust Joyland.

After receiving the deposit, they called to schedule the work about a week later, which we felt was quite fast especially since we wanted special order shingles. When they came, they worked hard to complete the roofing job over two days, and they also took care not to damage our landscaping and to clean up after themselves. They even were courteous to my kids, who kept staring at them and making faces through the windows. They did a great job, and we feel like we got a good value as well.

Honestly, we feel like everyone involved was making sure that they gave us the same quality and performance they would give if they were re-roofing their mom's house. They take pride in doing quality work. I'm very, very happy that we went with Joyland. Plus, the roof is gorgeous!

The job was very satisfactory. They came right away, did the job very promptly, and made sure there was no mess left when they were done. I highly recommend them.

Recieved an automated Email to provide contact information from a request I submitted for and estimate. On Saturday 01/26/2013 my dear wife received a call and scheduled an appointment for Wednesday the 30th. The 30th appointment was in conflict with a dental appointment I had scheduled, and e-mailed Joyland on 01/26/2013 at 11:31 AM and advised them that I would need to schedule a different day. Called them on Monday morning 01/28/2013 and left a message . Never received a response from them to the email or phone message and they did not show up on Wednesday, so they must have received  the messages.
This is the second time I responded to one of Angies Great Deals from Joyland Roofing, the first time I received the automated email and no further communication, so much for Angies great deals and the contractors that are associated with them.
Went with another contractor on Angies list, but the company does not come up in searches, unless you search by company name, whats up with that.

I would certainly use Joyland Roofing again. The service person was helpful, and honest. He could have said I needed a new roof, and I would have believed him. But, being honest, he said the roof was good for a few more years. 
Based upon this experience, when the time comes, I'd use this company to do the roof work.