YBH Sales & Service Inc

They changed a month ago to Colonial. They listen to whatever the issue is and they respond to it. The estimate is accurate and fair and they seem to do what they said they did.

I have used them several times.

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YBH Audi / Devon Audi. YBH Audi / Devon Audi. YBH Audi / Devon Audi. YBH Audi / Devon Audi PLEASE READ THE FOLLOWING BEFORE PATRONIZING YBH/Devon Audi of the main line Below is a day by day reenactment of how they screwed my over and over. Please consider my experience before you buy an Audi and definitely before you purchase one from YBH/Devon Audi Timeline. Visited dealer had an agreement on a 2010 Q7 certified on 11/29/14. Sales rep calls on 12/2 to say the car needs 6,000 worth of work before they can certify it. Therefore they needed to raise the cost of the car. I waited a day to return call all the while the car was still listed on their website for same asking price as it was originally (no price increase after knowing of the additional work that was needed) yet they are asking for more monies from me. Keep in mind today (12/17/14) we are now 19 days after original deal and car is STILL listed on dealer site as available and certified. We go back in forth, as the dealer continues trying to get additional monies from me in order to certify the car or I can take it as is. Finally, they acknowledge that a deal has been made and they honor all aspects of the original deal. I am informed that they will let me know when all work is performed and ready to go. In order to be fair to all parties the deal moved locations one weekend and no work was performed but still does not excuse that 3 weeks later the first attempt at certifying the car had not yet begun. Yet they were already asking for additional monies and they hadn't ever fully assessed the car yet.... Read on. Called sales rep to follow up on status on 12/11. Three weeks later to follow up on status! Yes I had to call them too. No response. Call again on 12/12 to again try to get status update. No response Call again on 12/15 for status update. No response Call again for status update on 12/15. Finally reach the sales rep to find out that Audi said there is a squeal in the engine and they will not be able to diagnosis until the other work that needs to be done is first performed. Because of the cost to repair a 4 year old car with 48,000 miles they will send it to auction. The deal is off and there is nothing they can do. So after 3 weeks of waiting for my new certified car I am told to bad and the car is junk. No call from managers only conversations with the sales rep. A car that was $79,000 new 4 years ago is auction material. Yes, can you believe this. Absolutely 100% true. Think twice before your next Audi and don't patronize YBH Audi on the main line now Devon Audi. Beware and don't say I didn't warn you!

The guys from YBH Sales and Service did a good job.

I like everything about them. I like them so much that when I am driving by I stop in just to have a cup of coffee and shoot some baloney. All the way from salesmen through business manager or finance manager, they were all extremely courteous. Their price on comparison was fair and square; the lease amount and residual amount added together came out to be fundamentally excellent. Their follow-on service couldn't be better. I know three people in service, two at the service desk, Donna and William, and then a service manager, who have gone beyond themselves to help me. I leased a new VW Beetle and the cover that covers the back area of the cargo in the trunk was rattling, so Donna comes out into the parking lot, gets in my car, climbs into the back seat while I'm opening and shutting the thing, and she finds the problem, it goes right into service and within half an hour it was all fixed and I've had no trouble since, so I can't ask for better than that; their quality couldn't be better. Their responsiveness has been fabulous; for instance I discovered on my Passat that my inspection was due the next day and it was going to be illegal and I called them and they told me to come over the next morning and that they would get it done, so it was done. Since 2000 I've owned 5 Volkswagens and I never had a major problem with any of them. I'm a Volkswagen fan so I would definitely use them again in the future if I needed to.

Had YBH service my VW Passat still under warranty. A/C did not work. First time they looked at it they advised the compressor was blown and they needed to order the part. This took 2 weeks!! Meanwhile we had record high temperatures. After they advised the part was in and we scheduled a service, they advised the auto would be done later that day. When we called at 4:50 p.m. we were told it would be the day after before noon. When we called the next day we were told it would be 4 p.m., when we called at 4 p.m. we were told it would probably be done at 5 p.m. - we picked it up at 5:30 p.m. and asked the service desk why it was us that had to call them and not the other way around. The service person just said "oh - that should not have been so". No excuses, no follow up call, nothing. The paperwork on the repair was not ready when we picked the auto up and finally arrived in the mail 14 days after the service.

I wouldn't go anywhere else! The customer service is fabulous. I have remembered them to family members and friends.