Atlantic Ridge

"Thank you for the kind review! We hope you enjoy your project for years to come!"

"On 5/22/15 we entered into an agreement with the client for a $20,000.00 project. At the time of signing we require a 10% deposit ($2,000.00) to hold the spot and begin the process of gathering material. We selected colors, patterns, plant material and went into great detail with the client over the next few weeks. All product was ordered, paid for and ready to install. On 6/18/15 the client called and terminated the contract and would not share the reason other then they needed to cancel. we expressed our concerns on all the material purchased for the job already and the amount of time we had invested in the project and the precious space within our schedule that the job has taken up. the client understood our position at the time and we explained to him that his deposit was spent on product, invested time and space secured within our schedule that we could have sold to another client. He was made aware that his deposit was non refundable at that point and he understood and was aware of the contract terms set forth in writing. I also explained to him that if he had cancelled this contract within the 3 business days the contract allowed then no questions would be asked and the deposit would have been refunded in full. We surely did not take his money, on the other hand we spent well more then the $2,000.00 deposit to purchase product and the time invested on getting the project ready. we were less then 10 days from installing this project not 5-6 weeks. His time from signing to canceling was 4-5 weeks not the other way. we have never taken clients money and will never do that. i am unsure why this client would issue this response when Atlantic Ridge did nothing wrong but follow thru with our obligations. My small deposits I take from clients never covers our beginning cost to get the project going but allows our clients to feel comfortable in the process and not feel as if the contractor has overextended the deposit request. We try and make sure our clients are comfortable at every phase of the process. I ask angie's list to remove this review since Atlantic Ridge has followed thru with this client and this review may be a view of a member but is not an accurate fact as to what occurred. My reputation is all i have and i would never take someones deposit without following thru on my obligations!"

"thank you for the kind review. the project was a pleasant project to work on and we enjoyed the end result. Our process along the way with the design phase and discussions were always productive and done in a timely manner. We hope you have many years of enjoyment with the new outdoor room! thanks again and enjoy! Cheers, Chris Atlantic Ridge"

"client has been issued a CAD based design for his area of concern. we completed the design as discussed with the client and it has been issued to him on 10/1/15 we did have timing issues this year for sure. this year has been our busiest year ever and we apologize this client had to wait this long but the design looks great and we hope they agree."

"An amazing client! they were wonderful to work with and we really enjoyed the multiple phases we were hired to perform. Goes to show good work with honest values and honest expectations allows you to have an opportunity to be hired again and again! thank you very much for the review and the trust you placed in me and my company over the years. we look forward to the next phase of landscaping you need done. I hope you enjoy the curb appeal and outdoor entertaining area for many more years to come. Cheers, Chris Atlantic Ridge"

"It is with great regret to have to respond to a client with a complaint. We worked very hard with this client to present them with a design for the curb appeal for the front of their home. We designed a very nice plan that would achieve the overall look and design to cater to a potential buyer. The homeowner expressed to us a curb appeal design that would enhance the overall look for the front of the home which they planned to sell in the coming few years. In addition to the front of the home design they also requested that a few other areas be designed as well. We spent over 12 hours on the design and meeting with the client. Our deal offer was for a 3 hour consultation, design and second meeting for what I believe was $69.00 or $79.00. We presented the design and the client thought it looked nice but was concerned that the other areas they had requested to be designed were not done as well. At that time we expressed to them we can visit those areas in a word document if they like but they seemed to want them designed as part of the offer. I did express to them at the time of them calling me personally that I would look into the matter. After speaking with my designer he expressed to me that he had over 12 hours in design time and meeting time and at that point we felt that our obligations for the purchase the client made was satisfied. We usually work through these things with our clients but it almost seemed at that point we were expected to provide the additional items and felt our time was not being valued for the original purchase they had made. I have a PDF copy of the design on file and would be more then happy to share this design with any Angie’s list client that would request to view it to see the amount of time and detail that went in to the purchase they made. The client currently has a copy of this design also and it can be used by them as they see fit. We do feel that our agreed upon offer we had extended to this client was more then fair. Regards, Chris Stocker Atlantic Ridge Landscape Design-Build"