"We pride ourselves in providing punctual, friendly, and professional service, and we are happy to hear that Mike was able to live up to our high standards of quality! We appreciate your business, and want to thank you for sharing your feedback with us!"

"Thank you for taking the time to share your feedback from your heating and air conditioning experience with us. We are sorry to hear that you had a disappointing experience with us, and do want to reach out to you to gather additional information about your service calls back in 2015. We've made our Owners, Customer Relations Manager, and Service Managers aware of your feedback, and our Customer Relations Manager will contact you directly to further discuss your experience, as well as work to make things right. We pride ourselves in customer satisfaction, and want to thank you for giving us the opportunity to work with you to find a resolution. We look forward to turning your negative experience into a positive one."

"(4/5/17) Again, we do greatly appreciate your feedback from your plumbing visit. We have noted that you have since been in contact with our Customer Relations Manager, who has discussed our pricing structure, and worked with you to make things right. Additionally, we have noted that you were mistakenly overcharged by our technician which has since been refunded as well. If you have any additional questions, please feel free to reach out to us. Thank you for giving us the opportunity to make things right- we appreciate your business and again want to thank you for your feedback. (3/22/17) We appreciate your feedback, and want to thank you for taking the time to share. We are glad to hear that you had positive experiences with both of our plumbers, and that we were able to quickly come out for a warranty call to repair the initial fix. In regards to our pricing, we advise our customers that our pricing structure is one that contains best in the business warranties and sometimes additional services, both of which factor into the final price presented upfront by the technician. That being said, we do pride ourselves in customer satisfaction, and want to do whatever it takes to ensure that you are fully satisfied with the work and price you received. We would like the opportunity to speak with you regarding your comments, and we've made our Owners, Plumbing Manager, and Customer Relations Manager all aware of your feedback. Our Customer Relations Manager will contact you directly, as we look forward to answer any questions and concerns you may have. Again, thank you for taking the time to share your experience with us."

"Thank you for sharing your plumbing feedback with us! We pride ourselves in our knowledgeable technicians and providing our customers with quality work, and we are glad to hear that your plumbing technician was able to live up to those standards. We appreciate your business and want to thank you for choosing Horizon Services!"

"We appreciate your feedback! Thank you for your overall "A" rating, and we are glad to hear that you had an excellent heating and air conditioning experience in December 2016. We look forward to an opportunity to perform service in your home in the future as well- thank you for sharing your Horizon Services experience!"

"Thank you for taking the time to share your feedback with us- we greatly appreciate it. We are glad to hear that your technicians have always been friendly and professional- we pride ourselves in friendly and professional technicians and are always happy to hear that our customers are receiving quality service. In regards to our pricing, we do advise our customers that we offer both best in the business warranties and sometimes additional services while the work is being completed, which factor into the final price presented by the technician. All pricing is always presented upfront, before any work is started, giving the customer the option to choose another contractor if they feel necessary. We also pride ourselves in full customer satisfaction, and would like the opportunity to speak with you to ensure that you have been fully satisfied with your Horizon Services experiences. We have made our Owners, Service Managers, and Customer Relations Manager all aware of your comments, and our Customer Relations Manager will contact you directly to resolve any concerns you may have. We look forward to turning your negative experience into a positive one. Thank you for taking the time to share your Horizon Services experience with us and the Angie's List community."

"Thank you for your "A" overall rating! We appreciate your business, and are glad to hear that your heating and air conditioning experience in January went well! If you do have any further questions or comments, please do not hesitate to reach out. Thank you for choosing Horizon Services!"

"Thank you for sharing your feedback with us! We pride ourselves in professional and knowledgeable technicians, and always work to ensure we can provide peace of mind to our customers. We are glad to hear that your technicians have always been thorough and professional while performing maintenance on your heat pump and furnace. We appreciate your business and want to thank you for choosing Horizon Services!"

"We appreciate your feedback from your heating experiences with us. We certainly apologize for any inconvenience, and as we pride ourselves in customer satisfaction, we are sorry to hear that your experience was not up to our standards. We do want to ensure that you are fully satisfied, and we have noted that you have previously been in contact with our Customer Relations Manager regarding the inducer installed in your system. We have made our Owners and Service Manager, in addition to our Customer Relations Manager aware of your comments, and we are currently working on a resolution to turn your negative experience into a positive one. Thank you for taking the time to bring this to our attention and for giving us the opportunity to make things right."

"We appreciate your business, and are glad to hear that you have always have positive experiences with our knowledgeable and professional technicians! We pride ourselves our training, as we devote a large amount of time in ensuring out technicians are kept up to date with trends in their fields. We are always happy to hear that their dedication to training is being demonstrated while out on a service call. In addition, we do want to thank you for your help in ensuring we have all of our tools at the completion of a job as well. Overall, we want to thank you for sharing your feedback!"

"Thank you for taking the time to share your experience with us for generating a sales quote for a new air conditioner. We appreciate you bringing this to our attention- we do pride ourselves in ensuring our customers are fully satisfied, and do want to do whatever it takes to make things right. In addition, we also want to ensure we are providing the best sales experience possible for our customers, and plan on using your comments in our sales training going forward. We have made our Owners, Sales Manager, and Customer Relations Manager all aware of your comments, and our Customer Relations Manager will contact you directly to discuss a resolution with you and work to turn your negative experience into a positive one. Again, we do appreciate your feedback, and look forward to the opportunity to speak with you further about your experience."

"Thank you for sharing your feedback with us! We are glad to hear that your air conditioning tune-up last May went well, and want to thank you for your overall "A" rating! We appreciate your business and want to thank you for choosing Horizon Services!"

"We appreciate your business and want to thank you for reaching out to us this past summer and this winter! We are glad to hear that your technician was punctual, professional, and knowledgeable during your heater tune-up appointment. Thank you for sharing your feedback!"

"Thank you for sharing your heating and air conditioning feedback! We are glad to hear that you have had positive experiences with us for tune-ups on your heating and air conditioning equipment. We appreciate your business, and want to thank you for your overall "A" rating here on Angie's List! Thank you for sharing your Horizon Services experience!"

"We appreciate your feedback from scheduling your drain cleaning appointment, and we want to also thank you for giving us the opportunity to make things right. After we received your comments, our Customer Relations Manager contacted you directly to further discuss, and we have noted that we have taken steps internally to ensure this does not happen in the future, and we have also extended discounts for you to use on a future service call. As we continue to grow as a company, it is our customer's feedback that allows us to make changes internally to ensure we can continue to deliver on the best customer service experience possible. If you do have any further questions or comments, please feel free to contact us directly. Again, thank you for giving us the opportunity to speak with you about your concerns and work to ensure that you are fully satisfied in using Horizon Services. (1/26) Thank you for bringing your scheduling experience to our attention. We apologize for any inconvenience associated with your plumbing call having to be rescheduled. Please understand that this was a rare occurrence, and we do pride ourselves in our punctuality and on-time guarantee. We also pride ourselves in customer service, and it is obvious that your recent experience was not up to our standards. We do want to make things right and take the time to ensure that you are 100% satisfied- we have made our Owners, Service Managers, and Customer Relations Manager all aware of your comments. We would like an opportunity to speak with you about your plumbing scheduling experience, and our Customer Relations Manager will contact you directly to discuss. Thank you for bringing this to our attention."

"We appreciate your feedback from your heating and air conditioning experience with us. We do hold ourselves to a high standard of service, and we are sorry to hear that your experience with one of our HVAC technicians was not up to your expectations. We apologize for any inconvenience, and do want to do whatever it takes to make things right, and ensure that you are 100% satisfied. We have made our Owners, Service Managers, and Customer Relations Manager aware of your heating visit, and our Customer Relations Manager will contact you directly to discuss your technician's recommendations, as well as a resolution. Again, we do appreciate your feedback and want to thank you for bringing this to our attention."

"Again, we appreciate your feedback from your heating experience with us. We have noted that since leaving your review, you have spoken with our Customer Relations Manager who further discussed your experience, and has refunded the amount you paid for your service plan back at the time of your initial visit in February 2016. We do appreciate your business and feedback, and it does go a long way internally as we continue to strive to deliver the best customer service experience possible. If you do have any further questions, please feel free to contact us directly. (1/26) Thank you for sharing your feedback with us. We do take any instances of high levels of carbon monoxide very seriously due to the potential health risks involved, and we do want to take the time to look into your service call and ensure all proper methods were completed appropriately but your technician. We want to ensure that you are fully satisfied with your Horizon Services experience, and do want to work with you to make things right. We have made our Owners, Service Manager, and Customer Relations Manager all aware of your comments, and we are currently working internally to determine a resolution. We also will be using your comments in our weekly training meetings to ensure all proper measures are being taken when high CO levels are being noted. Our Customer Relations Manager will contact you directly to discuss your experience. Again, thank you for taking the time to bring this to our attention."

"We appreciate your business! Thank you for taking the time to share your feedback with us- we are glad to hear that your annual maintenance of your HVAC system was punctual and professional! Thank you for sharing your Horizon Services experience!"

"Thank you for taking the time to share your plumbing feedback with us. We are glad to hear that you were satisfied with the work completed, but we do want to ensure you are fully satisfied with the pricing and recommendations made by the technician at the time of service. We pride ourselves in ensuring our customers are fully satisfied, and would like to make things right with your experience. Our Owners, Plumbing Service Manager, and Customer Relations Manager have all been made aware of your comments, and our Customer Relations Manager will contact you directly to discuss both the work completed and the recommendations made by the technician. We appreciate your business, and do want to again thank you for sharing with us."