They were polite and professional covering their shoes before entering our home. We noticed a few places that needed caulked and they were more than willing to come back to correct it.

We were doing the check-up at the request of our house buyer because of a wasp nest found in the furnace. The representative in the call center was helpful, identifying what kind of service we needed. Before the technician came, they called both our home phone and cell phone to confirm. The technician, Bruce, arrived right on time. He explained beforehand what he'll do and finished the work in about an hour on a hot Summer day. With the price I paid, I also got to join the service partner program (for heaters only, not plumbing) for one year on my new house. A few days later, the company also did a phone customer service survey.

They got here when they said that they would and finished the work in a timely manner. The people are very professional and always do exactly what they say that they will do.

The Company was great, the technician was great and everyone that I dealt with was courteous and professional. My appointment was rescheduled twice, due to it being the cold season and they had emergency calls so they came out and did the work for free. What a wonderful company.

I could do most of the work I have them out to do, but it is really reassuring to know that if anything broke down during this service contract, that we would be discounted greatly for the item or items in need of repair or replacement. It acts as sort of an insurance policy that everything will continue to work well.

EXCELLENT FROM START TO FINISH. RESPONSIVE, CAME WHEN THEY SAID THEY WOULD, DID THE JOB ON TIME, TO BUDGET.

I was very happy with this company. They arrived when they said they would or called. They were very careful to clean up after themselves, and other than the initial charge of $256, we paid nothing additional for approx. 7 hours of work that they put in to repair the pipe and clean it out a second time. Excellent service!

THE FURNACE WAS INSTALLED IMPROPERLY WHICH VENTED CARBON MONOXIDE INTO OUR HOME FOR 2 YEARS. AT LEAST 4 REPRESENTATIVES OF THE COMPANY EITHER WORKED ON INSTALLATION OR COMPLETED THE YEARLY MAINTENANCE AND NEVER SAW THE PROBLEM - INCLUDING THEIR 'BEST GUY' ACCORDING TO COMPANY OWNER. HOUSE INSPECTOR IDENTIFIED PROBLEM IN ABOUT 2 MINUTES DURING INSPECTION WHEN WE SOLD! THEY CAME AND FIXED SAME DAY WE CALLED - BUT THEIR INCOMPETENCE MEANS WE HAD LOW LEVEL CO POISONING FOR YEARS! AIR CONDITIONER LEAKED IN BASEMENT AFTER INSTALLATION - THEY HAD NOT INSTALLED A CONDENSER PUMP. IT WAS INSTALLED INCORRECTLY FIRST TIME AND CONTINUED TO LEAK. ON THIRD VISIT IT WAS CORRECTED. INSTALLERS SPEAK POORLY ABOUT EACH OTHER OFTEN STATING THAT 'SO AND SO DOESN'T KNOW WHAT HE IS DOING' AND ARE BARLEY LITERATE. HOT WATER HEATER INSTALLATION WAS FINE.

I WAS SATISFIED WITH THE SERVICE PROVIDED. PRIOR TO THEM COMING WE HAD NO AIR. WHEN THEY LEFT WE WERE BACK IN BUSINESS. EVERYTHING WAS DONE IN NO TIME.

THE CUSTOMER SERVICE PEOPLE ARE GREAT, VERY FRIENDLY AND HELPFUL. THE SERVICE PEOPLE ARE VERY PROFESSIONAL AND CLEAN, ON TIME AND THEY CLEAN UP THEIR MESS.

PLUMBER WAS PROMPT, COURTEOUS, REASONABLY PRICED, BUT WORK WAS ONLY FAIR. QUALITY OF WORK WAS LESS THAN EXPECTED.