"Thank you for sharing! We are glad to hear that you had a pleasant experience scheduling, and that your technician was punctual, friendly, and provided you with quality information about your heating and air conditioning system. We appreciate your business, and want to thank you for both your recommendation and feedback!"

"Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced throughout your sales quote experience. We do have a 100% satisfaction guarantee, and do have our Customer Relations Manager contact any customer that we believe is not fully satisfied to develop a resolution to stand by that guarantee. As a whole, we are sorry to hear of your experience, but do want to thank you for bringing this to our attention. We have noted your feedback sent to our Customer Relations Manager previously and will use your feedback for internal discussion going forward. Again, thank you for sharing."

"Thank you for sharing your sales experience with us- we greatly appreciate your feedback. We are sorry to hear that your experience was not up to your standards and we apologize for any inconvenience. We do value your satisfaction, and want to work with you to make things right with your experience. Our Owners, Sales Manager, and Customer Relations Manager have all been made aware of your comments, and our Customer Relations Manager will contact you directly to further discuss a resolution. Again, we are sorry to hear of your concern, but do appreciate you taking the time to bring this to our attention and share with the Angie's List community."

"Thank you for sharing your feedback with us. While we are glad to hear that we were responsive and punctual, we are sorry to hear of your experience with our technician and our service. We do want to reach out to you to ensure that you are satisfied, and would like to make things right. Our Owners, Customer Relations Manager, and Service Managers have all been made aware of your comments, and our Customer Relations Manager will contact you directly to discuss a resolution with you to ensure that you are 100% satisfied. We appreciate your business, and again want to thank you for sharing with us."

"We appreciate your feedback, and are sorry to hear of your concern. We apologize for any inconvenience. Your comments have been passed along internally for discussion in our training sessions on how we can ensure we are delivering the best experience possible and providing quality service to ensure that our customers are 100% satisfied with your service. We do want to thank you for taking the time to share your feedback with us and the Angie's List community."

"Thank you for sharing your feedback with us- we greatly appreciate it. We are glad to hear that your technician was friendly and provided you with quality work, but are sorry to hear of your price concern. We do advise all Horizon Services customers that we offer both best in the business warranties and sometimes additional services needed that factor into the final upfront price presented by the technician. We do appreciate your business and feedback, and do again want to thank you for taking the time to bring this to our attention and share with the Angie's List community."

"Thank you for sharing your heating and air conditioning feedback! We are glad to hear that you had an overall excellent experience and would welcome Horizon Services in your home in the future. We appreciate your business and want to thank you for choosing Horizon Services!"

"Thank you for sharing your feedback from your recent experience with Horizon Services. We apologize for any inconvenience associated with your service call. Our Customer Service Manager has been made aware of your comments, and we are currently working on establishing training to better gather additional information from the customer and ask proper questions to ensure this does not happen again. We also have noted that our Customer Relations Manager has been made aware of your experience and will be in contact with you to discuss. We are sorry to hear of your concern, but do want to thank you for bringing this to our attention."

"Thank you for sharing your feedback! We are glad to hear that you had an excellent heating and air conditioning experience with us back in September 2015! We appreciate your business and want to thank you for choosing Horizon Services!"

"We appreciate you taking the time to share your feedback with the Angie's List community! We are glad to hear that your experience with Steven was great, and that he was able to quickly clear your line in a friendly and professional manner. We are proud of our technicians and their ability to keep the customer's best interests in mind, such as an air conditioning technician referring you to one of our plumbers. Again, we are glad to hear that your entire experience went well. We appreciate your business!"

"Thank you for sharing your Horizon Services feedback! We are glad to hear that your installation went well and that you had an excellent experience with our installation technicians. We hope you enjoy your system for many years to come. We appreciate your business and want to thank you for giving Horizon Services the opportunity to install a new system for you!"

"Thank you for sharing your feedback with us! We are glad to hear that you had an excellent heating and air conditioning experience back in the beginning of August! We appreciate your business and want to thank you for sharing your Horizon Services experience with the Angie's List community!"

"Thank you for sharing your feedback with us! We are glad to hear that you would give us a future opportunity to perform work in your home from your experience with us back in July! We appreciate your business, and want to thank you for taking the time to share your Horizon Services experience with the Angie's List community!"

"Thank you for taking the time to share your feedback with us! We are glad to hear that you have an overall excellent heating and air conditioning appointment back in May! We appreciate your business, and want to thank you for sharing your experience with us and the Angie's List community!"

"Thank you for taking the time to share your feedback with us on Angie's List. We apologize for any inconvenience you may have experienced as a result of trying to schedule an air conditioning service call with us. We do greatly value your satisfaction, and even though you were able to find another contractor, we would still like to reach out to you to make things right. Our Owners, Customer Relations Manager, and Service Managers have all looked into your file to determine a resolution. Our Customer Relations Manager will contact you directly to not only discuss, but gather more information about your call as well that we can use as a training experience in the future to ensure our customer's scheduling needs are better met. Thank you for bringing this to our attention."

"We appreciate your feedback from your recent plumbing visit. We apologize for any inconvenience you may have experienced. We do want to thank you for sharing your feedback, and do want to note that when we received your comments, we forwarded them to our Owners, Service Managers, and Customer Relations Manager who have all looked into your specific service call. Our Customer Relations Manager has since been in contact with you to discuss, and has worked with you to make things right with your service call. If you do have any further questions, please do not hesitate to contact us directly. Again, thank you for taking the time to share your feedback with us."

"Thank you for sharing your feedback! We are glad to hear that you had an overall excellent plumbing experience with us at the end of July! We appreciate your business!"

"Thank you for sharing your customer service experience with us. We certainly apologize for any inconvenience you may have experienced. We appreciate you bringing this to our attention- we have made our Customer Service Manager, Owners, and Customer Relations Managers all aware, and we are currently working to find a resolution to make things right with your overall experience. We are also working internally to ensure our online service requests are being handled in a timely manner, and that our customer's scheduling needs are being met as well. Our Customer Relations Manager will contact you directly to gather some more information and discuss a resolution. Again, we appreciate you taking the time to bring this to our attention and want to thank you for your feedback."