"[Member Name Removed], We thank you for your feedback and for choosing Horizon Services!"

"Hi [Member Name Removed], we'd love to learn a bit more about your experience. This is definitely not the experience we strive to provide and we would like the chance to have your issues reviewed. We never intend to inconvenience our customers or provide them less than superlative customer service. Could you please provide the last name and zip code on your account, we would like the chance to have our Customer Relations Manager contact you."

"[Member Name Removed], it is very troubling to learn of this situation. We thank you for bringing this to our attention, and we want to inform you that we investigate all instances of questionable behavior. We are a company built on honesty, we stand for what is right, and are committed to always doing the right thing for our customers. The experience that you have described to us is NOT the experience we strive to provide and we would like the chance to get to learn more of your situation. If you could please confirm the last name on your account we would like to can provide your information to our Customer Relations Manager to contact you?"

"Thank you for your business, [Member Name Removed]!"

"Hey [Member Name Removed], thank you for your business and for your overall Grade A review! Have a great summer!"

"Hello [Member Name Removed], we want to take a more in depth look into your situation. We see that you are not fully satisfied with the quality of our work. We pride ourselves in providing excellent value and service for our customers and would like to alleviate any concerns you may have about our products and services. If you could please confirm the last name on your account we would like to can provide your information to our Customer Relations Manager to contact you?"

"We appreciate your feedback and we thank you for your business."

"Thank you for choosing Horizon Services. We appreciate the feedback and business!"

"Thank you for bringing this to our attention. We want to take a more in-depth look into this and see what we can do to help. If you could please send us a private message or call so we can further assist you at (800) 999-7404. Thank you and we look forward to hearing back from you."

"Stay cool and comfortable, [Member Name Removed]! Let us know if you run into any additional issues - we are always here to help!"

"[Member Name Removed], we are thrilled to hear how happy you were with your recent service. Thank you for calling on us!"

"[Member Name Removed], thank you for sharing your feedback with us. It is obvious you did not receive the level of service we expect for our customers. While we have placed you in position to be upset with us, we would like the opportunity to speak with you regarding your questions and concerns so that you may consider Horizon in the future. We pride ourselves in providing excellent value and service for our customers and would like to alleviate any concerns you may have about our products and services. We look forward to speaking with you, and turning your negative experience into a positive one."

"Thank you for choosing Horizon Services. We appreciate the feedback and business!"

"We are happy to hear that everything went well, [Member Name Removed]! Have a great summer!"

"[Member Name Removed], thank you for sharing your feedback with us. It is obvious you did not receive the level of service we expect for our customers. While we have placed you in a position to be upset with us, we would like the opportunity to speak with you about your questions and concerns so that you may consider Horizon Services in the future. We always provide a few options at different price points and if the home owner doesn't feel comfortable with the quote for any reason, in the same way that you did not there is never any obligation to follow through with the job. We look forward to the opportunity to speak with you and turning your negative experience into a positive one."

"We appreciate your feedback, and want to thank you for choosing Horizon Services! We are glad to hear that your heating and air conditioning service in May 2016 went well! Thank you for choosing Horizon Services!"

"Thank you for sharing your feedback with us! We are glad to hear that your technicians did an excellent job during your air conditioner replacement and heating service appointments! We appreciate your business and want to thank you for choosing Horizon Services!"

"Thank you for sharing your feedback with us! We are glad to hear that your plumbing repair was completed in a quality manner, and that your technician did a great job! We appreciate your business and want to thank you for choosing Horizon Services!"

"Thank you for taking the time to share your experience with us from both your boiler maintenance call and follow up appointment for replacement. It is obvious that you did not receive the level of service that we pride ourselves in and expect for our customers. We would appreciate the opportunity to speak with you regarding your replacement visit so that you may consider using Horizon Services in the future. We have made our Customer Relations Manager, Owners, and Sales Manager all aware of your feedback, and we are currently working on a resolution to alleviate any concerns you may have. Our Customer Relations Manager will contact you directly to discuss. Again, we appreciate your feedback and want to thank you for taking the time to share with us."

"Thank you for sharing your feedback with us! We appreciate your business, and do want to thank you for choosing Horizon Services to replace your furnace and air conditioning unit! We are glad to hear that we were punctual during the installation, and worked hard to provide you with a high level of quality as well. In regards to our pricing structure, we do advise our customers that we offer best in the business warranties and sometimes additional services that are completed at the time of the job, all of which factor into the final price. Additionally, we do pride ourselves in customer satisfaction, and would like the opportunity to reach out to you to ensure that you are fully satisfied with your experience with us. We have made our Owners, Sales Manager, and Customer Relations Manager aware of your comments, and we are currently working on determining a resolution to make things right. Our Customer Relations Manager will contact you directly, and we look forward to turning your negative experience into a positive one. Again, we appreciate your feedback and want to thank you for taking the time to share!"

"Thank you for sharing your feedback with us! We appreciate your business, and want to thank you for choosing Horizon Services to replace your heat pump and perform your maintenance! We are glad to hear that we have always done a great job, and that our technicians have always been punctual and professional as well. Thank you for sharing!"