As your local Lennox dealer, we’re proud to offer the finest heating, cooling and indoor air quality products, with prompt and professional customer service. Regardless of the season or the temperature outside, we can make your home feel perfectly comfortable. Please explore our site to learn more about our quality products and services. If you have any questions or would like to schedule an appointment, feel free to contact us any time. Additional phones - (610) 359-8677, (610) 649-6698, (610) 296-4542, (610) 696-7143, (877) 745-HOME. 12 employees. No subs. Charge a flat rate with no travel charges. Diagnostic service fee applies. Extra charge for after hour services may apply. Award winning. See our Angie's List online coupon. Additional website - obrien.zoponline.com.
& Solar Solutions., Air Duct Cleaning, Attic Insulation, Heating & AC, Indoor Air Quality, Maintenance & Service Agreements, Repair, Water Heaters
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Number of Stars | Image of Distribution | Number of Ratings |
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85% | ||
5% | ||
4% | ||
2% | ||
4% |
"We were never in this customer's home in 2013 and in fact have not been there since 2011. This is apparently the same issue as addressed by this customer in his review dated 10/4/2016. I'm sorry that the customer had a bad experience, however, I don't know why they posted on the same issue twice five years later, without having had any discussion with us as to his accusations."
"I'm sorry that Mr. [Member Name Removed] apparently had a bad experience with our company over 5 years ago. Unfortunately, since we have had no contact from the customer or been to his home since 2011, it's a bit difficult to defend ourselves. So, I have no way of knowing either what conditions were seen by our technician. At this point, the equipment is also well past a normal lifespan and well below current energy usage standards. We certainly would have been happy to review any concerns had they been brought to us at that time."
"This customer called their home warranty company first and they were not available for 48 hours. We responded promptly on a Saturday. The part that was inoperative was discontinued by the manufacturer some time ago and contains mercury. The long term solutions are a complete control retrofit or a boiler replacement which made more sense economically given the age and condition of the boiler. The cleaning performed by the home warranty company is no more than a "band aid" repair. We stand by our diagnosis and recommendation and do not feel it is our responsibility to reimburse the customer for a second opinion."
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