All About Vacuums

I will never do business with them! Horrible customer service and even worse return policy. All returns costs are paid for by the customer and some products will be charged a restocking fee. I shopped the All About Vacuums website looking for a shark lift away vacuum. Clicked on this model ZU780 looking for a feature that it will lift off the upright and allow you to use the motorized power head with the hose & pole to reach under furniture. All about vacuums website showed a picture of the feature! Great, exactly what I was looking for and made the purchase. Received the shark left away vacuum and got it all assembled and was so disappointed it did not offer the feature pictured on their website. I reached out to All About Vacuum’s to notify them that the product was NOT as described and pictured on their website. Bob whom answers the phone said that was a photo provided by Shark. He kindly offered for me to simply follow the return instructions on their website and they would evaluate my refund after inspection on the returned product in its original packaging. I never even turned on the vacuum. I repacked it up in its original box & packaging and drug it down to the UPS to be quoted $165 return shipping costs. I then went to USPS and was quoted $145 to return the vacuum. The vacuum’s original cost was $199. Plus the return costs and a possible restocking fee? I contacted Shark directly to complain about All about Vacuums as a distributor / dealer, only for Shark to say that they do not have All About Vacuums as an authorized Shark dealer. All About Vacuum said it was drop shipped from the manufacturer! After reading a “F” review from the BBB and poor reviews online and YELP. My bad for not knowing their return policy. Although I never would have wanted to return it if the vacuum did what was shown in a photo on their website. Very misleading. Note: They have updated their website by removing the photo the that showed the vacuum feature it does not have. This company has poor customer service, sent several emails before they answered one. Called them and not very understanding of why I wanted to return the vacuum because of their misleading photo. They didn't suggest exchanging for a vacuum that could do what I needed. They lack in any customer care service. The return shipping is cost prohibitive to the customer to return it so I am stuck with the vacuum. I will never again do business with All About Vacuums!

Every year I bring it in for a free annual service and they get it done quickly.. It's a family owned business and glad to support a company that puts their customers first!