Paramount Plumbing, Heating & Air Conditioning

I haven?t yet made a decision if I would use their services for the repair work. The service call for fixing the pipe was $85. The estimate for the additional work in the bathrooms in total was about $5000. They were very professional and friendly when they came to my house to get the work done. The price seemed fair too. There were basically two water problems. One of them was related to the bathroom and another one was related to something else. I had 6 contractors out here and nobody could figure out the problem. However, the plumber from Paramount Plumbing figured it out in 2 minutes and it wasn?t even something that they do. So I was very pleased with them. They were fair and knowledgeable. They gave me an estimate for the additional work when they came to do the work and it took a really long time. It took about 3 weeks to get the estimate and I kept calling them. They used to say that they would send it on a particular day and I never used to receive it on that day. I had to call them again and that kept happening. So I wasn?t pleased with that, but I was happy with the work that they did.

We had low water pressure in the house and even though the water company came out and told us it was OK, I wanted a plumber to give me a second opinion. Paramount came out and evaluated everything, coming to the same conclusion as Aqua, but also telling me what my options were without making a hard sell.

On the July 4th holiday weekend we woke up to find an inch of water in the basement. We determined it was the water heater which had obviously rusted out. Although it was a Sunday morning of a holiday weekend, we received an immediate response to our call. After Paramount determined that the supply houses would not be open, we set an appointment for the next work day. The two repairman arrived on time and put on shoe covers so they wouldn't track dirt into the house. After looking at our unit they described our options in full and were quite knowledgeable about the choices and positives and negatives with each. They also were prepared to outline the costs in full, including labor, at that time. We chose the tankless water heater and they returned to install on the date and time designated. Our bill was exactly what they said it would be. We were very happy with the whole process. Then, the Sunday after it was installed, we heard some loud banging noises as the tank turned on and ran...nothing like what it should be. We called and received an immediate appointment the next day. The serviceman again arrived on time and although the noises had disappeared by then he carefully checked everything out. He could find nothing and speculated it may have been air in the lines creating the problem. The unit has been quiet and working well ever since. There was no charge for this follow up service, even though there was nothing apparently wrong. The repairmen provided nothing but positive customer service throughout the process. I was happy to have had an experience with Paramount because several days later our shower faucet wouldn't completely turn off. We called them again and our experience was just as positive with that repair as it was with the water heater. We will definitely use this company again.

Hiring Tom was a great experience. I saw that Paramount was highly rated on Angie's List and called them when our water heater broke down. It happened 6 days before my son was born, so when I called, I explained to Tom that we urgently needed a working water heater, as my wife was expecting very soon. He quickly informed me of options (either standard heater as I had or a new high-efficiency heat pump water heater from GE). He then e-mailed me with helpful links to info on both options, as well as info around a $300 rebate being offered by PECO for the GE product. I decided on the GE heater within a couple of hours of first calling Tom, which was Wednesday, and he then had the water heater installed 2 days later on Friday morning. The guys installed the new heater and removed the old, worked quickly, and were very tidy and friendly. Overall, Paramount really stepped in and saved the day in our house, so will definitely hire them again and recommend to neighbors.

Jay, one of the owners of the business, was prompt, courteous and professional in doing our shower faucet replacement. I like the way he took time to discuss the project before starting work. And, he cleaned up thoroughly when finished.

I've been very happy with them. They're very professional and they tell you in advance what your options are and what your costs are going to be. They're very efficient and polite and I've never had problems with their work.

We love Paramount and have used them a lot over the past two years.They've always gone above and beyond. They are always prompt,courteous neat and a pleasure to have around. Communication with us and among the team was excellent. The fixtures we picked were unusual and new to them, but they we're able to install them and make them work, no problem. Last year they installed a Geothermal heating system and we had the same experience. There was great coordination and communication among the team of well digger,electrician and plumber.

The plumbing seems to be very professional and very well done. However, materials that were stated on the estimate that would be used were not - copper was replaced with pex during the installation of the rough-in plumbing even though the estimate stated copper would be installed. They also installed under floor radiant heat in the kitchen and two small bathrooms. The heat in this house is baseboard hot water. It seems to me this company has no business saying they can do under floor radiant heat. I had issues with it's functionality. When I called to explain the situation I was immediately asked if I had sent in my final payment and given some pretty lame things that I could do to fix the functionality. At no time did anyone from this company even offer to come out and check the issues with the heat. I had an HVAC professional look at the radiant installation and several issues were found. The major issue with the heat the HVAC guy was able to fix in a few seconds. Apparently, a valve was left in the full open position but should have been closed. Closing this valve improved the functioning of the radiant heat dramatically. There were, however, other issues that needed correcting. Also, on the estimate it was stated that foil backed insulation would be installed over the radiant pex tubing. However, paper backed R-13 fiberglass insulation was installed. Since this company did not make a move to fix the issues, they used cheaper materials than stated and I had to consult with a heating contractor, I sent my last payment minus $1,000.00 with a detailed explanation as to why. I had gotten an estimate of what it would take to fix the radiant heat; that estimate was about $1,000.00. I was met with extreme nastiness from the business owner and legal action threats. It was unbelievable and I don't know how these folks stay in business. I would recommend that you not let these folks touch your heater. I won't hire them for anything.

Paramount was able to come out that day (unlike the other company I used to use) and showed up early! The man was very professional, determined that my garbage disposal needed to be replaced and had the part in his truck ready to go. I was very pleased and he was so quiet that my one-year old slept through the whole thing!

Great experience overall. Tom in the office is great and was flexible when I needed to change the schedule. Jay was the plumber who came to take care of our job. He was great as well. Explained everything he was going to do and gave us a price before the work started. He visually inspected all of the plumbing throughout the house without us even asking to do that for us. I would definitely use Paramount Plumbing again in the future.

Joined Angie's List the next day and looked at the reports for several area plumbing companies. I was very impressed with the large number of A-rated reports for Paramount. Even though several other Angie's List plumbers could have responded sooner, I decided to go with Paramount and I am VERY glad that I did. Tom gave me a complete explanation of their services, products and service policies and charges. We scheduled the first available service appointment for 12/30 Bob the technician came out on 12/30 and immediately gave another thorough explanation of their services and how he would do an inspection and give me an estimate before any work would be done. He quickly realized that a drain pipe had come loose because it was never glued by the original plumber years ago. He quickly fixed the problem by securing all of the under sink pipes and then made sure that the basement pipes were in prime shape. While in the basement, I had him inspect our hot water tank and he noticed that the overflow chamber was installed incorrectly and created an explosion risk. He then did a full examination of the water heater and with my OK he replaced and secured a new overflow tank in proper manner. He then inspected and made suggestions for fixes to several other problems we have been having with two toilets in the house. At all times, Bob was VERY professional and "went the extra mile" to give me multiple suggestions regarding the issues that I asked him to inspect. The work performed was top-notch and I feel that I received great value for my money. In the coming weeks, I plan to have Paramount come back to replace our Master Bath toilet, repair the flush mechanism in the Guest Bath and reposition a waste pipe in the basement. In the Spring, I plan to contract with them for a new Tankless Hot Water System. It was really a pleasure and a great value to work with such an excellent service provider. This one experience made joining Angie's List worth several times the price.

Called Paramount and they came out and gave me an estimate on a propane hot water. They suggested that I go with a tankless water heater, but I chose not to. I also had them replace bath tub faucets. I did think that they are alittle pricey, but for the quality of work and excellent response time (they accomodated me and did it on my day off), I chose to go with them. They were very nice and explained things to me thoroughly. I had them do plumbing work for me in the past and was pleased with it.

My experience was good. They gave me the price upfront and I knew what how much I would have to spend. They came on time.

ALL WORK WAS COMPLETED; HOWEVER, THE PLUMBERS DRILLED HOLES THROUGH FLOOR JOISTS AFTER INSTRUCTED NOT TO IN THIS HISTORIC HOME CIRCO 1870'S, DID NOT REMOVE ALL WASTE AFTER COMPLETION, NEO ANGLE SHOWER WALLS BEGAN BUCKLING, WOULD NOT GIVE ME CREDIT FOR A A FAUCET THAT I SUPPLIED(SAID THEY COULD NOT RETURN IT, THEY REMOVED MY COPPER PIPES WHEN INSTRUCTED TO LEAVE THEM. THREE YEARS AFTER COMPLETION A LEAK FROM THE SHOWER STALL IN THE BATHROOM THAT THEY COMPLETELY INSTALLED WAS REPORTED, IT WAS OUT OF WARRANTY AND THEY GAVE ME AN APPT FOR 6 WEEKS LATER. I HAD IT FIXED BY SOMEONE ELSE WHO NOTED THE PIPE HAD SIMPLY COME APART BECAUSE IT WAS NOT PROPERLY GLUED TOGETHER AT THE SEAM.

Bob at Paramount was great. Even though this was just an estimate trip (thus the $59 service fee) he spent extended time going through our ancient piping systems and making recommendations. While he offered up services he didn't try and push me into doing work with them which i am thankful for the primary reason for the call was to make recommendations and give advice. He did just that and I would not hesitate to call him back when the time comes and its necessary.

They have just been fabulous with our 50-year old house. I have nominated them for the page of happiness. I didn?t have any problems with them at all.

it went extremely smoothly. the initial contact via phone was clear and straight forward about pricing and services. Time was scheduled and they called back on the appointed day to confirm and indicate the tech was on the way. The tech knew his business and determined the Sump Pump was completely burned out and replaced it within 1 hour. In addition he checked the AC condensate line to make sure it was up to code and checked all the plumbing fixtures in the home to make sure they were secure. It all worked out very well.

Paramount Plumbing did an excellent job. They are a little expensive but I got my moneys worth. It took them three days to complete the job. They were very professional and they were very trustworthy. They had a great feel of knowledge about the work they were doing. I had interviewed seven different plumbers before hand and even though paramount plumbing was more expensive I chose them because of the quality of their work.

I called Paramount in the morning and they offered to come that afternoon, but we scheduled for the following day at my request. Serviceman arrived within the 1 hour time slot scheduled. He was one of the two partner owners. I'd had trouble with this faucet for a long time so was glad to agree on replacing it instead of attempting a repair. After examining the access area, he showed me his recommended single handle Moen faucet. He quoted the price which he said was guaranteed regardless on any issues. Since it was replacing a three-handle faucet, it required a back plate which added about $80(included in the a amount above). He was very careful to cover and protect the kitchen access area and bathroom to avoid any damage. Installation took a longer than he expected but the quoted price was held. The faucet looks good and we do prefer the single handle operation. I m looking forward to never having a problem with this faucet again.

The gentlemen was very nice and explained everything he had to do and how much it would cost. He told us if we needed anything else done he would give us a price break for fixing two or more items during the same visit. He was fast and efficient.

It took the technician no more than 5 minutes to fix the garbage disposal, and so he didn't even charge me for that. The technician also suggested that he use a snake to clean the sinks, rather than bring in the more expensive machine, thus saving me money. He wrote up the paperwork, I also bought a bottle of biomaid, an FDA-approved all-natural drain cleaner that's used preemptively to stop clogs before they happen.

Service guy was punctual, friendly and listened to my description of what had happened. He proceeded to remove the toilet and auger the sewer line, and seemingly went 30-40ft with no 'apparent' luck in removing the 'clog'. He also tried auguring from the opposite end, via a vent we have in the yard, but had no luck with that either. At this point, and after trying for around 1.5 hours, he determined either he would need to bring in a bigger machine, or, that we had a break in the sewer line and there was little he could do (except replacement). Of course, to use the bigger machine there would be an extra charge.........but with no guarantees of greater success, I told him that I was not willing to pay $700-$800 for something that might not make any difference. The reason I write the above is that I then called a dedicated line cleaning/repair company (my original gut instinct -- Yes, I know, I have learned my lesson, but I was originally going to ask Paramount to quote me for some additional work so I hoped to kill two birds with one stone if you know what I mean!). This other company came out immediately, charged me half the price at only $200, guaranteed they would not leave until the problem was resolved or I would pay nothing because in his words "they had done nothing except waste some time" and then promptly cleaned the line within half an hour, saying that all it was was ice that had formed in the outside sewer pipes that just needed to be augered while a trickle of hot water (I did not see this done the first time) was allowed to run into the pipe and break any remaining ice up! Plus he did this with the same size machine as Paramount - apparently there was no need for a larger machine?! I called Paramount's office manager the following morning to report the news, and wondering if they would offer some discount/refund (I would not have expected the whole amount - I guess in this economy I was just hoping for a token amount you know?.......) but sadly I guess I will have to write off this $440 and remember in future to go with your gut.................

I hired Paramount to install a toilet that would actually work, and not clog all the time (I really hate this "low-flow" nonsense). I had an idea of what I wanted, but after discussing with Paramount, I decided to go with their alternative. The new toilet was installed with no problem. While the plumber was there, he said they usually do a walk around for new customers to make sure there are no other issues. The plumber commented that he thought my water pressure seemed very high, and that this could cause pipe bursts and void warranties on some plumbing related fixtures. I had actually heard about this on the radio, a few weeks earlier, so I knew he wasn't blowing smoke. When he went to use my hose bib to actually measure the pressure, he discovered that I had left a faucet with a hose on, and it had frozen and cracked. When he went to access the pipe, it turned out the builder had sandwiched the pipe between 3 2 x 6s, and it would be more complicated than he thought. Because this was originally planned for a toilet install, he scheduled a time to come back the next day. When he came back, he fixed the faucet, and installed an access panel and shut off valve. He also installed the pressure reduction valve and thermal expansion bladder. I had also heard about the reason for thermal expansion bladders on the radio show, and thought it was a good idea. I asked him to fix another toilet that was not flushing properly. He noted that it just needed a simple adjustment, and fixed it with no additional charge. The new shutoff valve he installed appeared to have a slight leak after he left. I called the office, and he was on the phone with me within minutes. He had me dry it, and turn it off, to see if it still, leaked. It did, but it was very slight. He came back first thing the next morning, and determined that the packing nut had loosened slightly when he installed it. He tightened it, and it now worked perfectly. The plumber was quite professional, and I believe spotted potential big problems, and took care of them for me. They had great communication and responsiveness.

Very please with installation, professionalism and cleanliness.

Remember to be specific on the contract. There was some confusion on my part as to the install of the shower door. I offered and removed the old shower door and frame and expected the install of the new shower door to have been included in the remodel. It was not. Other than having to pay extra for this service, I was very pleased with the entire job. Bob and his crew were great to deal with.